Digital In-life Product Owner

Vodafone

Product Owner responsible for enhancing digital experiences at Vodafone. Collaborating with cross-functional teams to optimize customer engagement through web and app platforms.

Posted 5/27/2026full-time🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and develop the roadmap for existing customer digital experiences across web and app, informed by customer insight, data and business priorities
Define, prioritise and manage the product backlog to ensure delivery teams are focused on the highest value opportunities
Be accountable for key performance measures such as digital adoption, journey completion, containment, customer satisfaction, engagement, commercial performance and digital experience performance
Work closely with UX, engineering, content, analytics and wider business teams to design, deliver and continuously improve customer journeys
Use customer behaviour, analytics, research and experimentation to identify pain points and opportunities, and translate these into prioritised actions
Lead the optimisation of digital journeys through A/B testing, hypothesis-led experimentation and post-launch performance analysis
Partner with operational, support and vendor teams to identify, triage and resolve issues impacting customer experience or commercial performance
Balance customer, commercial and technical needs to make informed prioritisation decisions aligned to company strategy
Engage and influence stakeholders across the organisation to build alignment, drive a digital-first mindset and ensure clear product direction
Ensure delivered experiences meet expected standards for usability, accessibility, performance and compliance.

Requirements

What you’ll need

Experience as a Product Owner, Product Manager or Digital Product Lead in a web and/or app environment
A strong track record of managing and prioritising a product backlog in an agile delivery model
Experience using data, customer insight and experimentation to improve digital journeys and outcomes
Strong analytical skills, with the ability to understand customer needs and translate them into clear user stories and acceptance criteria
Experience delivering digital products or journeys from concept through to launch and ongoing optimisation
A strong understanding of the levers that drive customer engagement, self-service adoption, commercial performance and customer satisfaction in digital channels
Strong collaboration, communication and stakeholder management skills, with the ability to influence at all levels
Experience working with cross-functional teams including UX, engineering, analytics and content
Familiarity with tools such as Jira, Adobe Analytics, content management systems and reporting tools; strong Excel and PowerPoint skills are an advantage
Experience in telecommunications, digital commerce or customer experience environments would be beneficial.

Benefits

Comp & perks

Competitive Salary
Flexible working (times and location)
Generous Employer Pension contribution
Free Phone Bill
Mobile phone purchasing discounts
Learning and Development opportunities
Exclusive Family and Friends Discounts
23 days annual leave and 3 charity days off
Dedicated day off for your birthday
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product backlog managementagile delivery modelA/B testinghypothesis-led experimentationdata analysisuser storiesacceptance criteriadigital product deliverycustomer journey optimizationperformance analysis

Soft Skills

analytical skillscollaborationcommunicationstakeholder managementinfluencecustomer insight translationprioritizationproblem-solvingcustomer-centric mindsetalignment building