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Tech Stack
Tools & technologiesSwitching
About the role
Key responsibilities & impact- Part of the Assure team in the VBSE NOC
- Managing multiple networks, providing 24 x 7 x365 operational support to VBSE customers.
- Provide expert technical services, focusing on IP elements within the VBSE network
- Undertake Assure team maintenance and fault work in accordance with customer service level agreements.
- Understanding of IP voice Networks and networking (Cisco).
- Undertake remote provide/ commissioning work on equipment deployed on customer and network sites to current specifications.
- Deal effectively /efficiently with queries from customers.
- Provide technical support to others in the department and to customers.
- Make recommendations to VBSE management on complex technical matters.
Requirements
What you’ll need- In-depth knowledge of IP networking, switching and routing in a telecom’s provider environment.
- Awareness of configuration of Cisco IP/Ethernet equipment.
- Clear and analytical approach to problem management.
- Understanding of ITIL working practices
- CCNA (or working towards IP qualification)
Benefits
Comp & perks- Excellent basic salary plus bonus and Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Personalised benefits for you and your family, like discounts, vouchers, a pension plan and loads more.
- Amazing learning tools
- Top-notch parental leave policies
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IP networkingswitchingroutingCiscoconfiguration of Cisco IP/Ethernet equipmenttechnical supportfault managementremote commissioningproblem managementservice level agreements
Soft Skills
analytical approacheffective communicationcustomer serviceteam collaborationrecommendation skills
Certifications
CCNAIP qualification