Vista Care

Compliance

• Lead continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD services and customer satisfaction
• Evaluate and identify key drivers for systemic deficiencies; maintain and improve safety and quality using data-driven approaches
• Oversee committee functions for assigned regions
• Complete and/or direct the investigation process for assigned regions
• Prepare and coordinate activities for all external audits
• Complete and/or direct internal monitoring activities to identify areas of opportunity
• Complete and/or direct satisfaction surveys and quality of life surveys
• Monitor EHR and quality management system utilization and compliance; analyze data to inform and improve services
• Complete and/or direct completion of policy and/or addendums for assigned regions
• Compile and analyze regional data as requested
• Perform quality reviews across all programs, analyze data, and identify trends and indicators of quality
• Achieve performance competence and support operations and quality team members
• Act in accordance with company values, maintain professionalism, and perform other duties as assigned

Quality and Compliance Leader

Director

• Accountable for supporting all operations of their assigned region(s) while maintaining high levels of quality service and support.
• Provide leadership, supervision, and management for Area Directors or other local leaders and other staff ensuring the highest levels of quality care and support.
• Ensure the letter and spirit of Vista Care’s mission and BEST CARE values are fully operationalized and promoted through directives, policies, and communications.
• Support an engaging and supportive organizational culture and environment of inclusiveness for individuals supported, staff, and guardians.
• Manage services within the assigned region(s), including budgeting, planning, recruiting, fiscal management, profit and loss (P&L) oversight, authorization processes, and accounts receivables management.
• Evaluate regional organizational structure and operational processes to ensure sustainability and provide recommendations to executive leadership.
• Assess and recommend organization-wide changes and structure in collaboration with other Executive Directors and stakeholders.
• Participate in strategic planning and implement goals within the assigned region/state.
• Collaborate with other Executive Directors to share strengths, weaknesses, opportunities, and threats and implement solutions as needed.
• Ensure that all open beds and vacancies for individuals supported do not exceed established targets.
• Work with leadership, guardians, and funders to ensure satisfaction with Vista Care’s services and minimize risk of discharge.
• Ensure all residential programs follow applicable licensure, certification, contractual standards, and federal/state/local laws.
• Utilize Quality Assurance, Employee Engagement, and other information sources to implement strategies to enhance service quality.
• Actively participate in quality and performance improvement initiatives in partnership with quality and operational leaders.
• Establish and implement regional strategies for new development opportunities and assess potential new markets.
• Lead employee engagement and retention activities and monitor performance metrics with the People Division.
• Lead and develop direct reports and participate in development of direct care staff including performance reviews, coaching, mentoring, and corrective action.
• Respond timely to escalated concerns from individuals supported, guardians and/or staff according to policies and procedures.
• Develop and maintain effective partnerships with support departments (accounting, finance, human resources, etc.).
• Demonstrate expertise in relevant rules, regulations, and statutes and advocate for beneficial rule changes.
• Lead and participate in surveys by government agencies and internal teams and manage corrective action plans.
• Ensure any program findings are addressed timely and escalated appropriately.
• Complete routine reviews and audits of assigned programs and report to Vista Care leadership.
• Respond to emergency situations providing guidance, assistance, and support; report significant matters to leadership.
• Represent Vista Care with outside agencies, governmental agencies, third-party payers, and in relevant provider association functions.
• Guide and participate in program marketing activities with the marketing team.
• Ensure all staff act in accordance with Vista Care Values and serve as a role model.
• May be required at times to provide direct care and perform other duties as assigned by Vista Care leadership.

Executive Director

Bookkeeper

• Support accurate and timely processing of payroll across multiple service lines
• Report to the Payroll Supervisor
• Accurate entry and/or adjustment of all payroll related data in HRIS
• Process and calculate wage garnishments and child support orders
• Verify for accuracy and process weekly payroll including wages, bonuses, benefits and deductions
• Review timesheets for payroll related accuracy and process SDS paper timesheets weekly
• Make adjustments for pay raises, bonuses, and other employee record changes
• Ensure compliance with all applicable federal, state, and local payroll regulations
• Respond to and resolve payroll discrepancies and employee inquiries in a timely and professional manner
• Conduct routine audits of payroll data to ensure accuracy and completeness
• Prepare and submit payroll-related reports and benefits reports
• Collaborate with the People Division and finance team to ensure employee records are current
• Support year-end processes, including W-2 generation and other tax documentation
• Communicate with external vendors (tax agencies and benefits providers) to resolve payroll-related issues
• Update funder authorizations in Wellsky as they expire and verify SDS EVV time punches in Wellsky weekly
• Approve SDS UKG employee paperwork and triage caregiver and employer SDS payroll questions
• Provide accounts receivable with weekly payroll data for billing and run SDS reports as requested by funders
• Other duties as assigned

Payroll Specialist

Human Resources

• Manage logistical and administrative backend activities of employee onboarding, learning, compliance, and reporting
• Provide administrative support to the Chief People Officer and Director of Employee Relations
• Gather and file paperwork related to new hires and existing employees (offer letters, background check authorizations, NDAs)
• Distribute policies, passwords, and guidelines in technology systems for new and existing employees
• Coordinate, prepare, and distribute employee documentation as requested
• Maintain oversight of Vista Care learning management system and associated reporting requirements
• Assist with creation of learning activities and classes as requested by leadership
• Maintain and provide accurate reporting of various metrics as requested by Vista Care leadership
• Ensure personnel files for all new hires are completed timely and in compliance with state, local and industry requirements
• Complete audits of employee files regularly and assist with audits or surveys by state authorities and funders
• Adhere to Vista Care policies and maintain a high level of confidentiality
• Work collaboratively with human resources and People Division teams
• Perform other duties as assigned by leadership

Human Resources Coordinator

Administration

• Under the direction of Vista Care’s Human Resources Operations Manager, manage the company employee benefits program
• Manage employee 401(k) plans
• Manage employee health insurance and health care plans (HMOs, PPOs)
• Assist employees in completing online enrollment for benefits packages
• Calculate paycheck deductions and partner with payroll to ensure accuracy and timeliness
• Research alternate benefits and investment options and proactively present additional benefits ideas
• Address employee inquiries about insurance and retirement benefits
• Maintain files and records of individual employee benefits
• Make changes or alterations to benefits in the company HRIS system as necessary
• Resolve problems or disputes regarding provision of benefits
• Assist HR in determining proper benefits and compensation for new employees or employees with status changes
• Reconcile all benefit plan invoices on a monthly basis
• Stay up to date on state and federal regulations concerning insurance and other employee benefits
• Ensure all state and federal notices are distributed to employees per regulations
• Manage COBRA administration

Quality and Compliance Leader

Executive Director

Payroll Specialist

Human Resources Coordinator

Benefits Administrator