Customer Service Representative
Chisquares
Quality and Compliance Leader
Vista Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Senior
About the role
- Lead continuous quality improvement, training, and accreditation/licensure/survey/policies in IDD services and customer satisfaction
- Evaluate and identify key drivers for systemic deficiencies; maintain and improve safety and quality using data-driven approaches
- Oversee committee functions for assigned regions
- Complete and/or direct the investigation process for assigned regions
- Prepare and coordinate activities for all external audits
- Complete and/or direct internal monitoring activities to identify areas of opportunity
- Complete and/or direct satisfaction surveys and quality of life surveys
- Monitor EHR and quality management system utilization and compliance; analyze data to inform and improve services
- Complete and/or direct completion of policy and/or addendums for assigned regions
- Compile and analyze regional data as requested
- Perform quality reviews across all programs, analyze data, and identify trends and indicators of quality
- Achieve performance competence and support operations and quality team members
- Act in accordance with company values, maintain professionalism, and perform other duties as assigned
Requirements
- Must be at least 18 years of age
- 4+ years of relevant experience
- Knowledge of and implementation experience of process improvement methodologies
- Ability to handle complex issues and problems
- Possess comprehensive knowledge of subject matter
- Provide knowledgeable leadership and coaching to operations and quality team members
- Self-motivation and ability to identify and complete tasks without direct supervision
- Excellent communication, presentation, and interpersonal skills
- Valid driver’s license and clear driving record required if position requires transport of persons served in a company owned vehicle; authorization for DMV record check
- Successful completion of a caregiver background check required
- Ability to successfully complete all federal, state, and local requirements
- High School Diploma or GED required
- A college or university degree or the equivalent is required (social services preferred) or five (5) or more years of relevant experience may be considered in lieu of a degree
- Ability to walk, bend, push, pull and lift repetitively during work hours
- Variable weekly hours including evenings, nights, weekends, and holidays
- Willingness to travel overnight up to 50% and travel to various programs across states
- Ability to function well in a high-paced, stressful environment
- Maintain professional boundaries and confidentiality
