Chisquares

Customer Service Representative

Chisquares

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $17 - $20 per hour

Job Level

Junior

About the role

  • Create a great member story by helping members feel confident with their care navigation.
  • Manage appointments, maintain accurate records, and conduct follow-up communications.
  • Promptly answers incoming calls/texts from RDH Members and assists with their needs.
  • Answer 90% of incoming calls/texts; Return any texts and VM's in 15 minutes or less; raise hand when time limits go over.
  • Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members.
  • Availability on holidays to cover on-call shifts throughout the year.

Requirements

  • 1 Year of experience in a Customer Service related role, Required.
  • 1 year of telephonic customer service with heavy call volume, Required.
  • Proficiency in using Microsoft Word, Excel, and an Electronic Medical Record system, Preferred.
  • Bilingual (Spanish/English), Highly Desired.
  • High School Diploma or GED, required.
  • A commitment to compassionate, team-centered care.