Chisquares

Growth Marketing

• Owning paid acquisition strategy across Meta, Google, and emerging platforms (~$100K/month budget).
• Leading full-funnel growth initiatives across traffic, conversion, nurture, and sales enablement.
• Building and managing dashboards that track CAC, LTV, ROAS, and funnel performance.
• Overseeing a small, agile performance team (copywriter, media buyers, marketing ops).
• Partnering with Product, Sales, and Customer Success to ensure consistent messaging and attribution integrity.
• Establishing a data-driven testing cadence to scale winning campaigns efficiently.
• Developing insights that inform spend allocation, audience segmentation, and creative strategy.
• Supporting lifecycle marketing initiatives that drive retention, renewals, and cross-sell opportunities.

Director of Growth Marketing

Insurance

• Reviewing and validating claims to ensure all information is accurate and complete.
• Analyzing claims and product materials to process claims properly.
• Maintaining accurate and confidential claims records.
• Responding to provider inquiries and resolving claim-related issues.
• Identifying and correcting errors or missing information in claims.
• Building and maintaining professional relationships with members, clients, and providers.

Medical Claims Specialist

• Reviewing and validating claims to ensure all information is accurate and complete.
• Analyzing claims and product materials to process claims properly.
• Maintaining accurate and confidential claims records.
• Responding to provider inquiries and resolving claim-related issues.
• Identifying and correcting errors or missing information in claims.
• Building and maintaining professional relationships with members, clients, and providers.
• Work closely with TPA (Third-Party Administrator) leaders to ensure claims are processed accurately.

Customer Support

• Manage appointments, maintain accurate records, and conduct follow-up communications.
• Ability to create a great member story by helping members feel confident with their care navigation.
• Strong attention to detail and an inquisitive drive to analyze information and data.
• Must be attentive and responsive to the emotional needs of members by starting with, "Yes, we can help you."
• Confident in following a process and comfortable raising a hand when there is a process breakdown or opportunity for improvement.
• Understands and shares the vision and metrics for the Inbound Team.
• Answer 90% of incoming calls/texts; Return any texts and VM's in 15 minutes or less; raise hand when time limits go over.
• Promptly answers incoming calls/texts from RDH Members and assists with their needs.
• Documentation of all member interactions in EMR and handoff any additional care plans to appropriate team members.
• Availability on holidays to cover on-call shifts throughout the year.

Customer Service Representative

Financial Planning and Analysis

• Supporting the accounting process for month-end close with accruals and re-class activity as needed
• Developing and managing budgets and forecasts for business partners
• Completing monthly variance reporting for multiple department budgets
• Building models to analyze data, explain variances, and prepare presentation materials
• Partnering with the business to provide insights on spending trends and cost-saving initiatives
• Creating various reporting tools for analytics and ad hoc requests
• Performing variance and trend analysis while highlighting risks and opportunities in relation to budget, forecast, and prior years
• Supporting the CFO / Finance Director on key projects, analysis, and ad hoc requests
• Aligning with corporate culture, mission, and core values in all aspects of work

Financial Analyst

• Focusing on member priorities with compassion to ensure quality care is delivered.
• Advocating for members by engaging with provider offices and hospitals about all patient assistance resources available.
• Coordinating care and managing the cost of medical needs in a timely and efficient manner.
• Communicating via phone and email with members, ensuring transparency, trust, and confidence in our process.
• Performing general office responsibilities, including handling client inquiries and documentation.
• Meeting and exceeding KPIs (Key Performance Indicators) tied to coordination and advocacy goals.
• Using analytical and decision-making skills to navigate complex surgical coordination.
• Supporting internal improvement and change management initiatives.

Financial Assistance Representative

Billing Specialist

• Manage and develop the Member Bills and Reimbursement team
• Set performance goals, oversee team structure, and monitor workload
• Lead team meetings and ensure compliance with changing plan guidelines
• Oversee the full lifecycle of medical billing submissions and reimbursements
• Ensure SOPs are followed for claims processing, receipts, virtual card payments, and more
• Conduct audits and ensure compliance with plan benefits and regulatory requirements
• Support members directly with escalated billing issues and communicate timelines with clarity and empathy
• Identify opportunities to improve processes and prevent repeat issues
• Work closely with internal teams like TPA, Complex Claims, and Care Logistics to ensure clean handoffs and timely resolutions
• Track and improve performance using KPIs like Speed to Closure and Clean Claim Rate; report on trends and lead improvement initiatives across the department

Billing Manager

• Greet and welcome team members and guests with warmth and enthusiasm
• Assist with New Team Member Onboarding
• Keep the office stocked, organized, and running smoothly
• Coordinate supplies, snacks, and office essentials
• Sit in on weekly meetings to take notes and assist with follow-up items
• Handle sensitive information with confidentiality and professionalism
• Support day-to-day office needs and create a positive, people-first workplace environment
• Set the tone for the office and ensure teams can focus on big-picture priorities
• Be physically present in the office Monday–Friday

People and Office Support Specialist

Customer Advocate

• Serve as main point of contact for clients after enrollment and throughout membership lifecycle, including renewals
• Increase client retention through proactive communication and solution-oriented support
• Educate clients on navigating and maximizing healthcare benefits, partnering with HR teams, brokers, and consultants
• Interact with clients via email, phone, Zoom, and in-person to provide responsive, empathetic support
• Collaborate with Healthcare Consultants, AR Specialists, and Brokers to create a "WOW" experience
• Monitor metrics and trends to identify areas of improvement to prevent surprise terminations or non-renewals
• Support members and clients with challenges in benefit usage and resolve issues efficiently and professionally

Client Success Advocate – Account Manager

• Supporting the accounting process for month-end close with accruals and re-class activity as needed.
• Developing and managing budgets and forecasts for business partners.
• Completing monthly variance reporting for multiple department budgets.
• Building models to analyze data, explain variances, and prepare presentation materials.
• Partnering with the business to provide insights on spending trends and cost-saving initiatives.
• Creating various reporting tools for analytics and ad hoc requests.
• Performing variance and trend analysis while highlighting risks and opportunities in relation to budget, forecast, and prior years.
• Supporting the CFO / Finance Director on key projects, analysis, and ad hoc requests.
• Aligning with corporate culture, mission, and core values in all aspects of work.