Chisquares

Executive Assistant

• Own the performance, structure, and scalability of our virtual care operation — providers, RNs, medical assistants, and referral coordinators
• Build and lead a management team beneath you, developing supervisors and leads who can run day-to-day operations with autonomy
• Design the org structure, staffing model, and workflows needed to support a team that is projected to double in size — not just patch today's process
• Partner closely with Providers, the Contact Center, Claims, Client Success, and other teams to ensure coordinated, member-first care
• Use data and operational metrics to identify systemic gaps — in referral turnaround, care coordination, provider experience, and member satisfaction — and drive the fixes
• Standardize and modernize SOPs, training, and quality standards so the operation runs consistently as it scales across new markets or larger volume
• Own escalations and complex cases that require clinical judgment, cross-functional coordination, or executive-level problem-solving
• Represent virtual care operations in leadership discussions, bringing data, foresight, and recommendations — not just status updates

Assistant Director – Virtual Care Operations