Assistant Director – Virtual Care Operations

Chisquares

Assistant Director of Virtual Care Operations overseeing healthcare operations team. Focusing on performance and scalability while leading a management team to enhance virtual care services.

Posted 7/15/2026full-timePhoenix • Arizona • 🇺🇸 United StatesLead💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare operations and virtual care delivery, with a strong focus on team building, data-driven decision-making, and process optimization. Capable of leading large teams and managing complex clinical cases while ensuring high standards of care and operational efficiency.

Highest-signal resume keywords

Healthcare Operations ManagementTeam Leadership and DevelopmentData Analysis and Metrics UtilizationClinical Judgment and Problem-SolvingCare Coordination and Referral Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare OperationsCare CoordinationReferral ManagementData AnalysisProcess OptimizationTeam BuildingWorkflow DesignSOP StandardizationTelehealth Care DeliveryClinical Leadership

Soft Skills

Executive PresenceJudgmentCollaborationCommunicationLeadership

Tools & Technologies

DashboardsReporting Tools

Certifications & Qualifications

RN LicenseNP LicensePA License

Industry Keywords

Virtual CareHealthcare AdministrationClinical ExperienceHealthcare ExperienceOperational Metrics

About the role

Key responsibilities & impact

Own the performance, structure, and scalability of our virtual care operation — providers, RNs, medical assistants, and referral coordinators
Build and lead a management team beneath you, developing supervisors and leads who can run day-to-day operations with autonomy
Design the org structure, staffing model, and workflows needed to support a team that is projected to double in size — not just patch today's process
Partner closely with Providers, the Contact Center, Claims, Client Success, and other teams to ensure coordinated, member-first care
Use data and operational metrics to identify systemic gaps — in referral turnaround, care coordination, provider experience, and member satisfaction — and drive the fixes
Standardize and modernize SOPs, training, and quality standards so the operation runs consistently as it scales across new markets or larger volume
Own escalations and complex cases that require clinical judgment, cross-functional coordination, or executive-level problem-solving
Represent virtual care operations in leadership discussions, bringing data, foresight, and recommendations — not just status updates

Requirements

What you’ll need

Bachelor's degree preferred (healthcare administration, nursing, business, or related field)
RN license strongly preferred if no bachelor's degree ; other advanced clinical licensure (NP, PA) or equivalent clinical leadership background will be considered
5+ years of healthcare experience , with meaningful time in a clinical or clinically-adjacent setting
5+ years of leadership experience , including leading other leaders (not just individual contributors) — managing managers, supervisors, or team leads
Experience in healthcare operations, virtual/telehealth care delivery, care coordination, referrals, provider relations, or a comparable large-scale healthcare operation
A track record of building or scaling teams, workflows, or processes through a period of significant growth
Strong command of data and metrics — comfortable using dashboards and reporting to drive decisions, not just review them
Excellent judgment and executive presence; comfortable representing the function to senior leadership.

Benefits

Comp & perks

FREE healthcare for you and your entire family
Dental & Vision insurance
Paid time off & sick time
401(k) access
A real path to Director/VP-level scope as we grow
A mission-driven team that believes in doing the right thing