Director of Underwriting, Surety
State National Companies (SNC)
Executive Director
Vista Care
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Lead
About the role
- Accountable for supporting all operations of their assigned region(s) while maintaining high levels of quality service and support.
- Provide leadership, supervision, and management for Area Directors or other local leaders and other staff ensuring the highest levels of quality care and support.
- Ensure the letter and spirit of Vista Care’s mission and BEST CARE values are fully operationalized and promoted through directives, policies, and communications.
- Support an engaging and supportive organizational culture and environment of inclusiveness for individuals supported, staff, and guardians.
- Manage services within the assigned region(s), including budgeting, planning, recruiting, fiscal management, profit and loss (P&L) oversight, authorization processes, and accounts receivables management.
- Evaluate regional organizational structure and operational processes to ensure sustainability and provide recommendations to executive leadership.
- Assess and recommend organization-wide changes and structure in collaboration with other Executive Directors and stakeholders.
- Participate in strategic planning and implement goals within the assigned region/state.
- Collaborate with other Executive Directors to share strengths, weaknesses, opportunities, and threats and implement solutions as needed.
- Ensure that all open beds and vacancies for individuals supported do not exceed established targets.
- Work with leadership, guardians, and funders to ensure satisfaction with Vista Care’s services and minimize risk of discharge.
- Ensure all residential programs follow applicable licensure, certification, contractual standards, and federal/state/local laws.
- Utilize Quality Assurance, Employee Engagement, and other information sources to implement strategies to enhance service quality.
- Actively participate in quality and performance improvement initiatives in partnership with quality and operational leaders.
- Establish and implement regional strategies for new development opportunities and assess potential new markets.
- Lead employee engagement and retention activities and monitor performance metrics with the People Division.
- Lead and develop direct reports and participate in development of direct care staff including performance reviews, coaching, mentoring, and corrective action.
- Respond timely to escalated concerns from individuals supported, guardians and/or staff according to policies and procedures.
- Develop and maintain effective partnerships with support departments (accounting, finance, human resources, etc.).
- Demonstrate expertise in relevant rules, regulations, and statutes and advocate for beneficial rule changes.
- Lead and participate in surveys by government agencies and internal teams and manage corrective action plans.
- Ensure any program findings are addressed timely and escalated appropriately.
- Complete routine reviews and audits of assigned programs and report to Vista Care leadership.
- Respond to emergency situations providing guidance, assistance, and support; report significant matters to leadership.
- Represent Vista Care with outside agencies, governmental agencies, third-party payers, and in relevant provider association functions.
- Guide and participate in program marketing activities with the marketing team.
- Ensure all staff act in accordance with Vista Care Values and serve as a role model.
- May be required at times to provide direct care and perform other duties as assigned by Vista Care leadership.
Requirements
- Must be at least 18 years of age.
- At least five (5) to seven (7) years’ previous experience in residential services and support with individuals with disabilities preferred
- Three (3) years to seven (7) years senior-level leadership experience with significant management experience in multisite operations including mentorship, management and supervision of others required.
- Demonstrated experience in successfully partnering with payer sources and state and/or federal government entities.
- Strategic and innovative problem solver who demonstrates the ability to make effective decisions that align with Vista Care Mission, Vision, and Values.
- Responsiveness to the concerns of individuals supported, guardians, and all Vista Care staff members.
- Attention to detail and exceptional organizational skills.
- Excellent communication, presentation, and interpersonal skills
- Ability to supervise and manage others while ensuring the best possible care and support is provided to individuals.
- Maintains a high degree of professionalism, including maintaining professional boundaries and adherence to confidentiality.
- Demonstrated record of goal achievement and of successfully taking on increased responsibility with positive results.
- Ability to function well in a high-paced, stressful environment.
- Ability to communicate professionally across all departments.
- Adaptability to organizational changes and the willingness to be a change agent.
- Valid driver’s license and clear driving record in compliance with local, state, and federal regulations and Vista Care’s best practices required if position requires transport of persons served in a company owned vehicle. Authorization must be provided to Vista Care to obtain a DMV record which can be approved for coverage by our company insurance carrier.
- Successful completion of a caregiver background check required.
- High School Diploma or GED Required
- A college, or university degree or the equivalent is required. Social services or similar fields preferred. However, five (5) or more years of relevant experience will be considered in lieu of a degree.
- CPR certification preferred.
- Medication administration training preferred or within 60 days of hire
- CPI training preferred or within 60 days of hire
- CPI Facilitator Certification training preferred or within 6 months of hire (High Behavioral ONLY)
- AFH/CBRF certification preferred (WI only)
- Ability to successfully complete all federal, state, and local requirements.
- Ability to lift at least fifty (50) pounds on a routine basis to assist with individuals supported.
- Ability to bend, twist, lift, reach and assist individuals supported with their movements including their ability to stand up when needed
- Variable weekly hours to support operational needs including evenings, nights, weekends, and holidays.
- Willingness/ability to travel to various programs as assigned, which may include across various states.
- Comfort working in home-like, residential settings with varying degrees of background noise.
- Awareness of potential exposure to blood borne pathogens and requirement to follow universal precautions.
- Ability to work under stressful conditions at times and handle emergencies.
- Ability to interact with individuals who are intellectually and developmentally disabled and may be frail or confused and have the potential for verbal or physical aggression.
