Senior Commissions Collections Analyst
Hotel Engine
Swift
Collections Representative
Credit Management Company
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $17 per hour
Job Level
Junior
About the role
- Handle a high volume of inbound and outbound calls (150-200) per day
- Handle disputes consumers may have and code accounts accordingly
- Collecting payment in full from consumers on debts owed
- Negotiate payment arrangements when needed
- Adhere to all Federal and State laws such as, FDCPA, HIPAA& TCPA
- Process all payments accurately over the phone via credit card, check or ACH
- Properly document all accounts being worked and update the account status
- Maintain excellent customer service and professionalism on every call
Requirements
- 1+ years’ experience in collections or customer service industry.
- Knowledge of FDCPA, FCRA and HIPPA.
- Hospital billing and/or collections experience.
- Highly effective in working with a diverse group of people and demonstrate communication, organization, administrative, and office managerial skills.
- Demonstrate assertiveness and persuasiveness.
- Computer literacy required.
- Basic computer knowledge is required.
- Possess strong communication, analytical, and negotiating skills.
- Excellent time management skills.
- Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
- Self-starter who enjoys a fast-paced working environment.
- Motivated to excel, and have an open mind to change.
- Resilient to rejections.
- Excellent attention to detail.
- Ability to multitask.
- Continued learning of processes and procedures as they are modified.
- Bilingual in Spanish preferred.
- High School Diploma or G.E.D Preferred.
- Ability to work in a work environment where there is moderate noise and consists of a large open area.
- Ability to focus in a noisy environment.
- Ability to work a full 40-hour schedule per week Monday through Friday
