Senior Commissions Collections Analyst
Hotel Engine
Swift
Collections Manager
Jensen Hughes
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $110,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERPOracle
About the role
- Serve as a working manager for the Collections team, actively supporting day-to-day collection activities while leading the overall receivables portfolio across regions and business units.
- Partner closely with Collectors to prioritize accounts, manage escalations, and directly assist with high-risk or complex clients to drive resolution and timely payment.
- Cover portions of Collectors’ portfolios as needed to ensure consistent client follow-up and minimize delays in cash collections.
- Partner with internal and external stakeholders including project analysts, clients, and legal counsel to resolve client disputes.
- Manage escalations and ensure compliance with company policy, client agreements, and relevant regulations.
- Identify and lead continuous improvement and automation initiatives (e.g., ERP or process enhancements) to increase efficiency and transparency.
- Provide coaching, training and performance feedback to Collectors, fostering a collaborative and accountable team environment.
- Ensure alignment with Jensen Hughes’ values, particularly when dealing with clients and internal stakeholders.
Requirements
- Bachelor’s degree in finance, Accounting, Business Administration, or related field.
- Minimum 5+ years of progressive experience in collections
- Minimum 2+ years in a leadership or supervisory role of a team of at least 5 people.
- Proven track record of reducing DSO and improving collections processes.
- Strong understanding of credit risk, billing, and collections processes within professional services or project-based industries.
- Excellent communication, negotiation, and conflict resolution skills.
- Highly organized, analytical, and solution-oriented with strong attention to detail.
- Proficiency in ERP systems (e.g., Deltek, Oracle, SAP, NetSuite) and Microsoft Excel.
- Ability to work collaboratively in a fast-paced, global environment.
Benefits
- retirement plan
- healthcare coverage
- broad range of other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscredit riskbilling processesDSO reductionprocess improvementautomation initiativesanalytical skillssolution-oriented
Soft skills
communicationnegotiationconflict resolutionorganizational skillsattention to detailcollaborativeleadershipcoachingtrainingperformance feedback
