Collections Manager
Jensen Hughes
ERPOracle
Collections Support 2, French Speaking Preferred
WEX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
Junior
About the role
- Communicates in a clear, concise manner, orally and in writing, with customers to influence and negotiate to obtain immediate payment and resolve delinquent account balances.
- Manages & deescalates conflict when speaking to a customer.
- Ability to manage up to and including later stage delinquent and complex account situations.
- Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions.
- Executes & exhausts all skip tracing resources to reach a decision maker.
- Self motivated, dependable and able to work productively in a dynamic, high energy, rapidly changing environment.
- Participates in special projects and performs additional duties as required.
Requirements
- Must pass a successful background investigation
- High School Diploma with 1-2 years of experience in a related field
- At least one year of transportation industry customer support experience.
- Basic accounting and Skip Tracing knowledge
- French Speaking Preferred
- Analytical skills
- Sound decision making/judgment
- Ability to maintain confidentiality of customer and company information
- Organized/Time Management ability
- Ability to be productive while maintaining quality
- Results-Oriented
- Self-motivated
- Effective oral and written communication skills
- Working knowledge of Google Sheets
- Working knowledge of FDCPA and any other applicable Federal laws
- Basic accounting knowledge
- Flexible/Adaptable to change
- Detail Oriented
- Proficient computer skills including Office and/or Google suite products.
- Familiarity with AI and an eagerness to learn more.
Benefits
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
skip tracingbasic accountinganalytical skillsdecision makingconfidentialitytime managementresults-orientedcomputer skillsGoogle SheetsFDCPA
Soft skills
clear communicationconflict managementself-motivateddependableorganizeddetail orientedflexibleadaptableeffective communicationability to influence
