Credit Management Company

Account Manager

• Communicate with patients via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve patient account balances.
• Demonstrate superior customer service skills, patience and diligence with each account.
• Provide consistent follow-up with patients and third-party insurance carriers.
• Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
• Keep detailed records of all customer communications, payment plans, and amounts paid.
• Use automated dialing technology.
• Follow scripting specific to client requirements, state and federal laws.
• Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
• Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
• Navigate multiple insurance verification websites to verify patient eligibility.
• Responsible for educating patients on balances owed with detailed explanation.
• Meet and/or exceed monthly financial goals.

Patient Account Representative