Credit Management Company

Collections

• Handle a high volume of inbound and outbound calls (150-200) per day
• Handle disputes consumers may have and code accounts accordingly
• Collecting payment in full from consumers on debts owed
• Negotiate payment arrangements when needed
• Adhere to all Federal and State laws such as, FDCPA, HIPAA& TCPA
• Process all payments accurately over the phone via credit card, check or ACH
• Properly document all accounts being worked and update the account status
• Maintain excellent customer service and professionalism on every call

Collections Representative