Credit Management Company

Account Manager

• Communicate with patients via telephone on an inbound and outbound dialing system.
• Manage multiple accounts to resolve patient account balances.
• Demonstrate superior customer service skills, patience and diligence with each account.
• Provide consistent follow-up with patients and third-party insurance carriers.
• Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
• Keep detailed records of all customer communications, payment plans, and amounts paid.
• Use automated dialing technology.
• Follow scripting specific to client requirements, state and federal laws.
• Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
• Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
• Navigate multiple insurance verification websites to verify patient eligibility.
• Responsible for educating patients on balances owed with detailed explanation.
• Meet and/or exceed monthly financial goals.

Patient Account Representative

Sales

• Develop and execute sales strategy to retain, grow, and expand revenue in partnership with the President and Senior Leadership Team.
• Identify, qualify, and pursue new business opportunities; build and maintain a strong, active sales pipeline.
• Manage the full sales cycle, including prospecting, qualification, negotiation, and closing.
• Strengthen and expand relationships with existing clients to drive retention.
• Collaborate with Operations, Marketing, and Administration to align go-to-market strategies and ensure successful client onboarding and ongoing satisfaction.
• Provide market feedback and participate in product development, pricing strategy, and service enhancements.
• Analyze sales performance, pipeline activity, and account data to inform strategy and forecast revenue.
• Represent CMC at industry conferences, events, and client meetings to enhance brand visibility and generate leads.
• Ensure consistent communication of CMC’s value proposition and brand positioning in all client and prospect interactions.
• Contribute directly to achieving and exceeding revenue targets.
• Ability to work remotely, preferably residing in the Midwest or Southeast region.
• Willingness to travel up to 50% to client sites and industry events as needed.

Patient Account Representative

Regional Sales Manager