Patient Account Representative

Credit Management Company

Patient Account Representative handling patient communications and account management for healthcare billing. Providing customer service, resolving issues, and processing payments in a remote setting.

Posted 6/9/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Communicate with patients via telephone on an inbound and outbound dialing system.
Manage multiple accounts to resolve patient account balances.
Demonstrate superior customer service skills, patience and diligence with each account.
Provide consistent follow-up with patients and third-party insurance carriers.
Negotiate settlements and payment plans with patients under specific guidelines and collect and process payments on accounts.
Keep detailed records of all customer communications, payment plans, and amounts paid.
Use automated dialing technology.
Follow scripting specific to client requirements, state and federal laws.
Navigate multiple databases and healthcare provider systems to obtain information regarding the medical treatment of patients.
Navigate multiple payment portals to process immediate payments, establish recurring payments and follow specific scripting for PCI compliance.
Navigate multiple insurance verification websites to verify patient eligibility.
Responsible for educating patients on balances owed with detailed explanation.
Meet and/or exceed monthly financial goals.

Requirements

What you’ll need

2 years call center experience required.
2 years medical billing / insurance verification experience required.
1 year successful remote experience required.

Benefits

Comp & perks

Competitive health insurance
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billinginsurance verificationpayment processingaccount managementnegotiationcustomer communicationrecord keepingscriptingPCI compliancefinancial goal achievement

Soft Skills

customer servicepatiencediligencefollow-upeducationcommunication