Virtru

Customer Success Manager

• Lead customer focused workstreams and virtual teams with a clear focus on driving success for our government customers and industry partners
• Serve as the central connector internally between Solution Architects, Project Managers, Forward Deployed Engineers, and other Customer Success Managers
• Orchestrate Indo-Pacific partnerships within INDOPACOM industry sphere to accelerate customer adoption and scaling of Virtru solutions
• Manage the customer lifecycle: agreement, commitments, rhythm of business, leadership engagement, value creation
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Senior Customer Success Manager

Solutions Engineer

• Consulting with current and prospective Virtru technology partners, delivery partners, and direct customers to understand, shape, negotiate, and document technical requirements for solutions involving the Virtru Data Security Platform.
• Assisting Virtru technology and delivery partners in coming up with solutions that apply the Virtru Data Security Platform to novel technologies and mission sets.
• Advocating within the company to help shape Virtru products and services to best meet the needs of Virtru technology and delivery partners, as well as current and prospective Virtru customers.

Solutions Architect – Security Clearance Required

• Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry
• Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams
• Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions
• Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success
• Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities
• Build and manage people, processes, and systems that enable scalable customer success across our growing customer base
• Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space

Sales

• Prospecting & Outreach: Identify and engage new prospects through cold calling, tailored email campaigns, and LinkedIn activities
• Lead Qualification: Qualify outbound leads through research and discovery conversations
• CRM & Reporting: Maintain accurate activity records in CRM, and generate insights from outreach, campaign, and conference efforts
• Sales Technology Management: Take ownership of and operate advanced sales engagement, intent, and AI-powered platforms
• List Building & Research: Leverage data tools and platforms to build and enrich automated targeted accounts and prospect lists
• Market Intelligence: Stay up-to-date on industry trends, competitor activities, and shifting customer needs
• Project Work: Collaborate cross-functionally on initiatives such as event prework and post-event follow up
• Event Representation: Confidently represent Virtru at industry conferences, trade shows, and virtual events

Commercial Sales Associate

Director

• Deal Coordination & Structuring – Lead end-to-end process for deals requiring special handling
• Pricing Strategy & Approval Governance – Develop and enforce pricing and discounting policies; manage quote approval matrix
• Contract and Compliance Oversight – Ensure compliance with government contracting regulations and Virtru's standards
• Cross-Functional Leadership – Act as point of contact for all internal teams in the deal process
• Process & Tools Management – Own Deal Desk workflow and continuously improve it; maintain SLAs and produce reporting
• Executive Reporting and Strategic Input – Provide regular updates to senior leadership on major deals and systemic issues

Deal Desk Director

• Managing a growing portfolio of Virtru’s International Defense, Intelligence, and Industry customers.
• Part of a growing federal team, work daily with head of federal organization
• Build and maintain an annualized plan to achieve quota
• Consistently meet or exceed your assigned quota
• Lead relationships with value added resellers and system integrators
• Employ consultative sales skills to help develop and guide project requirements
• Assist with product demos to prospects and customers
• Lead and drive proposal creation and strategy, especially on pricing and Cost Volumes
• Find and develop detailed responses to win relevant RFPs

International Pacific Sales Director

Payroll

• Administer all health & welfare, retirement, and ancillary benefit programs
• Maintain accurate benefit configurations within HRIS and payroll systems
• Ensure employee deductions and employer contributions are correctly calculated and transmitted
• Reconcile payroll deduction files to carrier invoices and identify discrepancies
• Audit 401(k) contributions and support timely remittance
• Manage eligibility feeds and troubleshoot carrier file transmission issues
• Pull, analyze, and compare reports across systems to validate data integrity
• Diagnose root causes when discrepancies arise and resolve issues independently when appropriate
• Escalate compliance-sensitive, financially material, or systemic issues to leadership
• Serve as primary operational contact with benefits broker and carriers
• Resolve claim issues, eligibility errors, billing discrepancies, and enrollment problems
• Track open issues to resolution and ensure clean follow-through
• Support annual open enrollment logistics and implementation of approved plan changes
• Coordinate required filings and documentation in partnership with broker and leadership
• Serve as primary point of contact for employee benefit questions
• Provide clear, empathetic guidance during complex or sensitive situations (claims, life events, coverage issues)
• Translate technical benefit language into practical next steps
• Troubleshoot issues across payroll, HRIS, and carrier platforms on behalf of employees
• Maintain professionalism and discretion in high-emotion or high-stakes situations
• Recognize patterns in employee concerns and recommend operational improvements
• Maintain plan documents, notices, and required employee communications
• Support compliance with ERISA, ACA, COBRA, Section 125, and related regulations
• Assist with annual filings (e.g., Form 5500) and audits
• Ensure documentation and processes meet internal control standards

Benefits & Payroll Manager

• Serve as a strategic partner to Enterprise and Upper Mid-Market customers
• Manage a portfolio of approximately 50 accounts
• Drive customer adoption, expansion, and retention
• Work cross-functionally with Sales, Product, Engineering, and Support teams
• Develop trusted advisor relationships with key stakeholders
• Conduct regular business reviews (QBRs/EBRs) that demonstrate ROI
• Advocate for customer needs across Product, Engineering, and Support teams
• Design and execute comprehensive success plans tailored to each customer
• Monitor customer health metrics, usage patterns, and engagement signals
• Deliver training and enablement to customer teams
• Own renewal responsibility for your book of business
• Identify expansion opportunities across Virtru's product portfolio
• Contribute to a wide range of Customer Success projects
• Partner with Product Management to influence roadmap based on customer feedback
• Represent Virtru at customer events, webinars, and industry conferences