Virtru

Customer Success Manager

• Serve as a strategic partner to Enterprise and Upper Mid-Market customers
• Manage a portfolio of approximately 50 accounts
• Drive customer adoption, expansion, and retention
• Work cross-functionally with Sales, Product, Engineering, and Support teams
• Develop trusted advisor relationships with key stakeholders
• Conduct regular business reviews (QBRs/EBRs) that demonstrate ROI
• Advocate for customer needs across Product, Engineering, and Support teams
• Design and execute comprehensive success plans tailored to each customer
• Monitor customer health metrics, usage patterns, and engagement signals
• Deliver training and enablement to customer teams
• Own renewal responsibility for your book of business
• Identify expansion opportunities across Virtru's product portfolio
• Contribute to a wide range of Customer Success projects
• Partner with Product Management to influence roadmap based on customer feedback
• Represent Virtru at customer events, webinars, and industry conferences

Senior Customer Success Manager

Technical Program Manager

• Lead requirements gathering with product teams and federal clients; translate mission needs into detailed technical specs for data protection (encryption, policies, integrations) aligned with FedRAMP, NIST, and CMMC
• Create and maintain project plans defining deployment phases (architecture, integration, testing, rollout); identify/mitigate risks, negotiate scope changes, and ensure on-time/on-budget delivery per contract SLAs
• Run project kickoffs with clients to confirm goals, assumptions, and Virtru processes; coordinate internal Agile/hybrid efforts across engineering, security, and product to track dependencies and milestones
• Act as primary technical liaison; communicate requirements to engineering/product teams and drive development, testing, and delivery of features like encryption controls and GovCloud platform integrations
• Establish processes for post-launch support, maintenance, sustainment, and enhancements; manage compliance updates and new requests while protecting schedule, budget, and client satisfaction
• Partner with Product Managers, Sales, and Customer Support team members to handle evolving requirements; balance changes with technical feasibility and federal priorities to maintain project health and strong relationships
• Proactively identify and mitigate technical/project risks (integration issues, security gaps, regulatory changes); collaborate with teams and clients to resolve blockers and deliver secure, high-quality outcomes
• Lead in-person/virtual client engagements (including Tampa-area travel as needed) to convey Virtru’s data-centric security value, troubleshoot issues, and drive adoption in secure/classified environments
• Must be willing to travel within the greater Tampa, FL area (and occasionally beyond) for on-site customer engagements, technical deployments, or support in secure/classified settings

Public Sector Technical Program Manager

Full-stack Engineer

• Building web-based software for our Data Security Platform
• Meeting with your manager for status updates
• Work with our design and UX team to refine functionality

Software Developer Intern

SDET

• Develop and maintain automated test scripts
• Add and improve features in our testing framework
• Integrate automation into our CI/CD process
• Build tools that help us analyze test results and speed up the testing process
• Help us find the most tricky issues and improve the quality of our products and services

Software Developer in Test, Intern

• Define the research problem: Identify challenges our engineering team is facing. Learn more about Virtru’s initiatives and department goals (current focus on protecting data in use via secure digital data clean rooms) through internal discussions and discovery with your manager
• Conduct a review: Collect internal existing knowledge and developments external to Virtru
• Develop your research hypotheses and methodology: Based on the research problem and review, develop hypotheses that can be tested and a process for experimentation
• Run your tests, collect data and analyze: Innovate, learn fast, repeat!
• Draw Conclusions: Develop suggestions, share with your team, document and prepare to present!
• Communicate results: Communicate the research findings through reports, presentations, or publications internal and external to Virtru

Graduate Software Developer Intern

Operations

• Provide ad-hoc and project based insights to Virtru’s commercial operations
• Improve data integrity within Salesforce.com, such as Salesforce account management & data hygiene
• Conduct research to find any issues in current data sets, develop solutions and create documentation to be presented with internal stakeholders
• Be a part of our innovational business operations team creating processes, systems, lists, maps, and filterable datasets to more efficiently prospect customers
• Work with team technology stack:
• Salesforce.com
• Hubspot
• Outreach
• Netsuite
• Tableau

Operations & Analytics Intern

Graphics Designer

• Assist in designing visual assets for digital channels (social media, web, email, presentations, etc.)
• Support brand consistency across marketing and internal materials
• Collaborate with the Creative Director and other stakeholders on creative concepts
• Iterate on designs based on feedback and project needs
• Help organize and maintain design files and brand assets
• Consistently enhancing the web experience on Virtru.com while adhering to brand standards. Create responsive and user-friendly wireframes, graphics, and visual elements using design software (e.g., Figma and the Adobe Creative Suite)
• Prep files for smooth handoff to other team members according to guidelines and specifications (Knowledge of filetypes, exporting, etc.)
• Stay current with emerging design trends, technologies, and best practices in design, and proactively bring new ideas to the table