IT Engineer

Virtru

IT Engineer managing day-to-day IT requests for employees at Virtru. Collaborating with various teams to scale IT resources and applications.

Posted 7/2/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, including troubleshooting macOS, iPadOS, and Windows systems, while ensuring compliance with standards such as SOC 2 and FedRAMP. Proficient in managing endpoint inventory, identity management, and creating technical documentation to enhance user experience.

Highest-signal resume keywords

IT Support ExperienceMDM ExperienceScripting Proficiency (Shell/Python)Google Workspaces ProficiencyNetwork Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingEndpoint ManagementIdentity ManagementApplication PackagingVirtualization MethodsTechnical DocumentationNetwork Hardware ManagementScripting LanguagesConfiguration Management (Terraform)Cloud Application Support

Soft Skills

Excellent Communication SkillsCollaborativeSelf-DirectedProblem-SolvingEnthusiastic

Tools & Technologies

Google WorkspacesSlackAtlassian SuiteGithubMDM Tools

Industry Keywords

SOC 2FedRAMPPCI ComplianceDistributed CompanyCross-Departmental Projects

Tech Stack

Tools & technologies

CloudMacOSPythonTerraform

About the role

Key responsibilities & impact

Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
Acquire, provision, and manage endpoint and hardware inventory and lifecycle
Provision and de-provision employee identity and access
Troubleshoot local and cloud based application issues
Create and improve technical documentation for internal systems, procedures, and end-user solutions
Perform audits of permissions and access across IT systems
Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
Maintenance of network and related systems
Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders

Requirements

What you’ll need

Minimum 4 years of IT support
A passion for helping others and working directly with people
Experience in a distributed company
Experience supporting and deploying macOS, iPadOS, and Windows systems in a business environment
MDM experience required
Familiarity with application packaging and deployment
Experience with a variety of virtualization methods and systems
Experience working with identity management and single sign on services
Experience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suites
Intermediate network hardware and software management and troubleshooting
Proficiency with scripting languages (shell and/or Python)
Familiarity with configuration management software like Terraform
Excellent verbal and written communication skills; ability to communicate technical information to non-technical users easily
Enthusiastic about creating and documenting processes and solutions
Demonstrated ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
Ability to work quickly and simultaneously on multiple projects of varying degrees of complexity, often with multiple departments and disciplines
Self directed and collaborative -- ability to work autonomously and as part of a team as needed

Benefits

Comp & perks

A Flexible PTO policy — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
A $1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
Frequent company-sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
Access to an Employee Assistance Program
Access to Headspace, a mental health app tailored to your specific needs.
A flat 3% contribution to your retirement account
A high degree of flexibility — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options
Full medical, dental, and vision benefits
New Hire Swag and IT Welcome boxes
Structured semi-annual 360° performance reviews