Virta Health

Administrative Assistant

• Work with team members through ZenDesk, Slack, and internal medical records systems to review, upload and transcribe lab submissions, provide lab orders, escalate billing inquiries and various other requests
• Execute manual insurance checks using existing processes and tools to ensure patients are eligible for treatment and resolve escalations
• Follow established processes while providing insights and feedback for improvements
• Maintain team SLAs to support internal stakeholders, including transcriptions per hour, email solves per hour, speed to resolution for eligibility escalations, and passing Quality Assurance checks
• Assist with tasks, as needed, to support the larger Member Support and Virta teams
• Facilitate applicant and patient communications while maintaining HIPAA compliance

Member Administrative Specialist

Growth Marketing

• Lead a high-performing Health Plan and National Accounts Growth Manager team, providing direction and senior leadership across the pod.
• Own a portfolio of Virta’s largest health plan partners across Fully Insured, Medicaid, and Medicare Advantage, contributing as a senior individual contributor alongside the team.
• Build trusted relationships with health plan and strategic partners, leading partners through key decisions that drive enrollment, outcomes, and Virta’s impact at scale.
• Partner with clients to expand member access to Virta, helping them move beyond traditional vendor approaches and adopt paths that increase reach, drive enrollment, and improve outcomes.
• Bring perspective across accounts and partner closely with Growth, Product, Clinical, and Marketing teams to help Virta focus time and resources on the work that drives the greatest member impact, outcomes, and scale.

Senior Manager, Member Growth – Health Plan, National Accounts

Brand Designer

• Contribute to the development and evolution of Virta’s visual identity, ensuring consistency and quality across all marketing touchpoints, externally and internally
• Use a mix of graphic design, motion design, web design, and video editing to bring Virta’s brand to life across marketing channels. You’ll work hands-on in tools like Figma and Adobe Creative Cloud, with opportunities to support website and landing page work in tools like Webflow
• Design and support creative across a range of marketing touchpoints, including landing pages, email, paid social, presentations, and campaign assets. You may also contribute to larger moments like website updates, launches, or brand storytelling initiatives.
• Help translate complex topics—like metabolic disease, weight loss, and behavior change—into visual stories that feel clear, human, and motivating. You’ll partner with writers, marketers, and subject-matter experts to make evidence-based ideas more accessible through design
• Work closely with teammates across Brand Design, Growth, Retention, Product Marketing, Sales and Content. Collaborate with external partners such as photographers, illustrators, and motion designers

Program Manager

• Define and own the roadmap and prioritization of strategic projects and programs in alignment with business goals.
• Translate product, operations, and clinical objectives into clear, executable initiatives with measurable outcomes.
• Anticipate future scaling needs and proactively build operational infrastructure to support growth.
• Lead, coach, and develop a team of Program Managers, fostering strong execution, accountability, and career growth.
• Establish best practices, tools, and operating rhythms for program and project management excellence across Care Operations.
• Create a culture of continuous improvement, ownership, and data-driven decision-making.
• Provide oversight for high-impact, cross-functional initiatives spanning Coaching Operations, care models, new services, and operational pilots.
• Ensure programs and projects are delivered on time, within scope, and with clear success metrics.
• Identify risks, dependencies, and tradeoffs across the portfolio and drive resolution at the appropriate level.
• Serve as a partner to leaders in Coaching, Product, Design, Analytics, and Clinical teams to align priorities and execution.
• Act as an escalation point for complex stakeholder challenges, removing blockers and driving alignment.
• Communicate project/program status, outcomes, and insights to senior leadership with clarity and credibility.
• Champion process improvement efforts that enhance efficiency, quality, and member outcomes across Care Operations.
• Lead large-scale change management efforts related to care model evolution, product launches, and new operational capabilities.
• Ensure clear, consistent communication that cascades through all levels of the organization.
• Partner with Analytics to define KPIs and success metrics for Care Ops initiatives.
• Use data and insights to inform prioritization, investment decisions, and continuous optimization.
• Hold teams accountable for delivering measurable, sustained impact.

Director, Care Operations Program Management

Director

• Build and develop a high-performing IT team through clear expectations, coaching, and accountability, while fostering trust, ownership, and healthy ways of working in a remote-first culture.
• Create the strategy and execution of internal automations using tools like Okta Workflows and evaluating other tools for enterprise automations such as, Workato or n8n, to systematically reduce manual "Run the Business" (RTB) tasks.
• Own the Zendesk environment, including defining and reporting on IT SLAs and CSAT, while implementing a formal project intake and prioritization process.
• Design and enforce a standardized Role-Based Access Control (RBAC) framework aligned with our organizational structure.
• Translate high-level security policies into technical controls (e.g., Netskope, Jamf, Okta) and provide critical technical evidence for SOC 2, HIPAA, and HITRUST audits.
• Build deep partnerships with InfoSec, HR, L&D, Legal, and Strategic Finance to ensure IT workflows support their specific business outcomes.

Director of IT

Analyst

• Support the administration of employee benefits programs by assisting with enrollments, data updates, audits, documentation, and employee inquiries.
• Handle inbound Total Rewards employee questions through the HR Zendesk ticketing system, providing accurate responses or routing issues appropriately.
• Assist with leave of absence administration tasks, benefits-related documentation, and routine follow-ups with vendors or internal partners.
• Provide support for compensation and payroll processes by documenting changes, validating data for accuracy in HRIS, and supporting reporting and audits.
• Perform regular audits and data checks across Total Rewards and People Operations systems to ensure accuracy and compliance.
• Maintain and update documentation, job aids, and process guides related to Total Rewards workflows.
• Identify opportunities to improve efficiency, reduce manual work, and streamline recurring administrative tasks.
• Support special projects and initiatives across the Total Rewards and People Operations teams as needed.

Total Rewards Analyst

Compliance

• Acting as first point of contact for all inbound compliance queries, routing matters as necessary to appropriate team members and tracking completion
• Supporting and coordinating recurring compliance tasks that help mitigate regulatory risk to the company
• Assisting and collaborating on Virta's risk assessment, hotline investigations, and compliance audits
• Coordinating responses to internal and external audit and data requests by gathering and organizing documentation
• Maintaining corporate records and minute books for Compliance Committee, Patient Events Committee, and Board meetings; assist with drafting minutes
• Assisting with maintaining corporate calendar and tracking regulatory deadlines and maintaining legal and compliance policies, including annual reviews/updates
• Managing the Legal team internal website: upload new templates, training, forms, and guides and help create new content to support the legal support process and provide opportunities for self-service
• Assisting Privacy team with documentation and tracking related to incidents and investigations
• Assisting with intake, tracking and responding to patient privacy rights requests (access, amendment, accounting of disclosures)
• Gathering information for privacy impact assessments for new products, features, and vendor relationships
• Assisting with preparation and submission of routing regulatory filings such as state registrations and annual reports
• Monitoring and tracking changes in telehealth regulations, state licensure requirements, and virtual care delivery rules that impact Virta's operations for review by senior team members
• Supporting compliance efforts with state consumer protection and healthcare advertising requirements
• Supporting the coordination and tracking of required compliance training programs, including communications and awareness materials
• Monitoring training completion rates and following up on delinquent completions
• Maintaining legal and compliance policies, including coordinating annual reviews and updates
• Assisting with drafting and updating compliance policies and procedures as regulations evolve

Regulatory Compliance Analyst

• Drive scalable, automated member growth strategies across the SLED & Labor book of business, collaborating with your Pod lead and team to implement approaches that increase awareness and enrollment.
• Preparation of co-branded materials in support of both Virta-led and client-led communication efforts and ensure those communications are delivered effectively and consistently.
• Represent Virta in client meetings by presenting best practices, supporting planning conversations, and reinforcing recommendations to secure sustained access for long-term growth.
• Advocate for increased communication access by preparing and delivering data-backed strategies that expand member touchpoints and improve engagement.
• Collaborate across teams to scale member growth in a rapidly growing space, ensuring smooth execution with minimal customization.

Associate Manager, Member Growth

Business Operations

• Process Excellence: Continuously audit and improve coaching workflows and patient care delivery model to drive operational excellence.
• Scaling Strategy: Develop strategies to scale operations, anticipating growth needs and optimizing processes for larger patient volumes, including collaborating with the Product team on automation and workflow improvements.
• Pilot & Experiment: Design and lead operational experiments. Define success metrics, run pilots, and build the "playbook" to scale successful initiatives.
• Cross-Functional Bridge: Lead initiatives across Data Science, Product, and Finance to ensure our coaching services are both clinically effective and financially sustainable.
• Performance Metrics: Conduct advanced analysis to define and track KPIs such as coach performance, patient outcomes, and patient retention.
• Data Visibility: Shape & build dashboards to empower stakeholders to make strategic, data-driven decisions.
• Investigative Analysis: Own exploratory analyses that identify ways to further boost coach efficiency, member outcomes, and company scalability.
• Strategic Insights: Translate complex data into clear, persuasive presentations for senior leadership and cross-functional stakeholders to support strategic business decisions.

Business Operations Associate Manager, Care Operations

Marketing Operations

• Set strategy and standards for marketing technology, data, and workflows.
• Lead annual and quarterly planning support, including budget tracking, pacing, and visibility into spend vs. impact.
• Build and maintain standardized dashboards and executive-ready reporting that surface performance, trends, risks, and opportunities.
• Define, document, train, and continuously improve marketing processes that enable speed, quality, and accountability across the team.
• Drive cross-functional initiatives that raise marketing effectiveness, improve collaboration, and strengthen team culture.

Director, Commercial Marketing Operations

Accounts Payable

• Own full-cycle invoice processing, including accurate GL and department coding, PO matching, approvals, and issue resolution
• Serve as the primary owner of the AP inbox, managing vendor and internal inquiries promptly and professionally and escalating issues appropriately
• Own and execute the weekly vendor payment run, ensuring accuracy, timeliness, and adherence to controls
• Maintain responsibility for bank portal activities (positive pay and other monitoring, statement retrieval, wire set-ups and transfers, etc)
• Perform month-end close duties with minimal oversight including managing invoice accrual workflows and account reconciliations
• Assist in the preparation and distribution of annual 1099s, ensuring compliance and accuracy
• Support AP Specialist with new vendor onboarding, credit card transactions workflows, and expense report approvals, as needed
• Assist in maintaining AP SOPs, ensuring documentation stays current as processes evolve
• Act as a point of escalation and informal mentor to the AP Specialist
• Identify, recommend, and implement process improvements to enhance efficiency and scalability
• Support special projects and system implementations as needed
• Maintain high standards of professionalism and communication with vendors, executives, and cross-functional partners

Senior Accounts Payable Specialist

Data Analyst

• Working under our HRIS Leader; partner with People, HRIS, and cross-functional stakeholders to support the implementation, optimization, and ongoing maintenance of Workday, ensuring data integrity and scalable processes.
• Design, build, and maintain scalable people analytics solutions, including dashboards and reports that surface insights across the employee lifecycle.
• Perform advanced data analysis to support workforce planning, organizational health, DEI insights, compensation, and operational decision-making.
• Develop and maintain data visualizations and dashboards using tools such as Google Analytics, Looker, Tableau, or Power BI to support leaders and People partners.
• Translate business questions into clear analytical approaches and communicate findings in a way that drives action.
• Establish best practices for people data governance, documentation, and self-service analytics.

Senior People Data Analyst

Marketing

• Content activation: Translate long-form content into short-form assets (social posts, emails, landing page components) and execute distribution aligned to the content strategy.
• Campaign execution: Build and launch campaigns in HubSpot, including emails, workflows, and basic reporting.
• Performance support: Track campaign and content performance, flag trends, and support optimization efforts.
• Team leverage: Take ownership of repeatable execution tasks to free senior marketers to focus on strategy and impact.
• Operational consistency: Follow documented processes and contribute ideas to improve efficiency and quality over time.
• Get oriented: Learn Virta’s brand, audiences, content strategy, and campaign workflows.
• Execute confidently: Independently execute content activation and campaign builds with high quality and on time.
• Build trust: Become a reliable execution partner for multiple marketers across the team.
• Show impact: Support at least 2–3 active campaigns with clear delivery and basic performance reporting.
• Level up: Identify at least one process or execution improvement that increases team efficiency.

Marketing Coordinator

Software Engineer

• Serve as the HR Business Partner for Product Development teams (Product, Engineering, Information Security, and IT) as well as G&A functions.
• Partner with leaders in assigned business units to understand their goals and provide HR solutions that align with objectives.
• Support leaders in proactively managing employees by providing guidance on performance, development, and workplace issues.
• Act as a trusted point of contact for employees, addressing concerns, resolving issues, and driving engagement initiatives that foster a positive work culture.
• Support performance management, goal-setting, and coaching while identifying training needs and partnering with the HRBP and Employee Experience teams to implement solutions.
• Build and deliver targeted training sessions that complement Virta’s leadership development programming and enhance manager skills, knowledge, and confidence.
• Assist the HRBP team with communications, policy development, and training creation to ensure effective implementation of HR initiatives.
• Support employee feedback initiatives, monitor workplace trends, and recommend data-driven strategies to improve culture and team effectiveness.

HR Business Partner – Product & Engineering

Manager

• Own all manager leadership development programming.
• Facilitate programs and enable others to facilitate effectively.
• Define business-specific success metrics and implement feedback loops.
• Analyze data and recommend improvements.
• Partner with Specialist on manager onboarding.
• Identify opportunities to increase efficiency and reach leveraging AI.