Client Success Manager, Labor & Multi Employer Funds

Virta Health

Customer Success Manager managing public sector client relationships for Virta Health. Focusing on engagement and outcomes for labor funds, unions, and multi-employer health plans.

Posted 7/1/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Mexico, Oklahoma, Rhode Island, South Dakota, Vermont, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $99,500 - $128,500 per yearWebsite

About the role

Key responsibilities & impact

Manage a portfolio of labor funds, unions, and multi-employer health plans.
Serve as the primary point of contact and trusted advisor for customer stakeholders.
Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
Build relationships with fund administrators, consultants, trustees, and labor leadership.
Partner cross-functionally to solve customer challenges and drive successful outcomes.
Identify retention risks, growth opportunities, and strategies to strengthen partnerships.

Requirements

What you’ll need

5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
Strong relationship-building and communication skills.
Ability to manage multiple priorities while navigating complex customer environments.
Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Communication SkillsProactive Problem SolvingMulti-Priority Management