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Client Success Manager, Labor & Multi Employer Funds
Virta HealthCustomer Success Manager managing public sector client relationships for Virta Health. Focusing on engagement and outcomes for labor funds, unions, and multi-employer health plans.
Posted 7/1/2026full-timeRemote • Alaska, Hawaii, Maine, Mississippi, New Mexico, Oklahoma, Rhode Island, South Dakota, Vermont, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $99,500 - $128,500 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and driving engagement through strategic recommendations and outcomes. Proficient in leveraging AI tools to enhance efficiency and effectiveness in customer success initiatives.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementRelationship BuildingStrategic RecommendationsAI Tool Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsProactive Problem SolvingMulti-Priority Management
Industry Keywords
Labor FundsUnionsMulti-Employer Health PlansHealthcareBenefits
About the role
Key responsibilities & impact- Manage a portfolio of labor funds, unions, and multi-employer health plans.
- Serve as the primary point of contact and trusted advisor for customer stakeholders.
- Lead business reviews focused on engagement, outcomes, ROI, and long-term value.
- Build relationships with fund administrators, consultants, trustees, and labor leadership.
- Partner cross-functionally to solve customer challenges and drive successful outcomes.
- Identify retention risks, growth opportunities, and strategies to strengthen partnerships.
Requirements
What you’ll need- 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
- Strong relationship-building and communication skills.
- Ability to manage multiple priorities while navigating complex customer environments.
- Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences.
- Demonstrates a proactive use of AI tools to improve individual output and efficiency.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options