Veta Virtual

Accounting Manager

• Managing the full accounting cycle for U.S.-based clients, including reconciliations, month-end close, and financial reporting.
• Serving as the main accounting point of contact for client stakeholders, ensuring clear communication and timely delivery of results.
• Applying startup accounting principles to balance best practices with resource constraints and evolving priorities.
• Making financial judgments in dynamic, less structured environments while maintaining accuracy and compliance.
• Integrating and optimizing external applications with QuickBooks Online to streamline accounting operations.
• Overseeing accounts payable/receivable, expense management, and vendor/client interactions.
• Leveraging tools such as QuickBooks Online, Slack, Google Sheets, Google Docs, Zoom, and Google Drive daily, with the opportunity to work with Rippling, Brex, Bill.com, ClickUp, Gusto, and Ramp.
• Staying current on emerging technologies and AI applications that can enhance accounting efficiency.

Operations

• Serve as the primary responder for routine resident, vendor, and internal inquiries that do not require management discretion
• Ensure responses are handled through the correct channel (calls, emails, or software requests)
• Return calls as calls, emails as emails, and document all communications in the property management system
• Participate in weekly Zoom check-ins with the internal team
• Receive and triage maintenance requests to determine responsibility (association vs resident)
• Follow up on issued work orders to confirm progress and completion
• Communicate timelines, updates, and resolutions to residents
• Coordinate with vendors to resolve delays or workmanship concerns
• Maintain accurate documentation in Buildium for all maintenance activity
• Review, extract, and route daily scanned mail (invoices, leases, insurance certificates, notices)
• Upload and categorize documents into internal systems and Buildium
• Queue invoices appropriately for accounts payable
• Redact sensitive information using Adobe Acrobat before publishing documents
• Track homeowner insurance and lease documentation for compliance
• Monitor and follow up on vendor insurance certificates
• Maintain accurate compliance records across properties
• Assist residents with Resident Center navigation and payment adjustments (with written approval)
• Pull account ledgers to verify balances and payment status
• Confirm vendor payments and provide check/payment details when requested

Property Operations Coordinator

Marketing

• Own High-Impact Creative Marketing as a Creative Marketing Manager!
• Act as a second pillar in marketing execution — someone who brings strong creative taste, operational discipline, and the confidence to own work across paid media, social, UGC, and campaigns.
• Play a central role in ensuring marketing initiatives are executed with consistency, quality, and speed.
• Act as both an executor and creative gatekeeper, supporting growth objectives while protecting brand standards.
• Create flexibility, redundancy, and resilience within the marketing function.
• Make judgment calls, own deliverables, and collaborate across functions to bring ideas to life from concept through launch.
• Execute and refine creative initiatives across paid ads, social media, UGC, and campaigns.
• Own select marketing channels or campaigns from concept to launch.
• Review, QA, and approve creative assets to ensure they meet brand and performance standards.
• Collaborate with growth, creative, and leadership stakeholders to align on priorities and timelines.
• Maintain consistency across messaging, visuals, and tone of voice.
• Continuously improve workflows, execution quality, and creative output.

Creative Marketing Manager

Customer Support

• Manage calls professionally for a diverse range of businesses and professionals.
• Accurately take and promptly deliver messages with a touch of flair.
• Book appointments using user-friendly software like Calendly, making scheduling a breeze.
• Transfer calls efficiently, following established protocols and adding your friendly touch.
• Address callers' needs with empathy and professionalism, ensuring they feel valued and heard.
• Build strong relationships with clients by understanding their unique requirements.
• Collaborate with our team to continuously improve service quality and inject fun into our processes.

Customer Service Representative

Support Engineer

• Handle ongoing website support tickets, including bug fixes, layout issues, and small functional updates.
• Maintain and update WordPress websites, ensuring content is added, formatted, and published correctly.
• Implement content updates provided by internal teams (pages, blog posts, landing pages).
• Troubleshoot common WordPress issues related to themes, plugins, performance, and responsiveness.
• Work with basic HTML/CSS and JavaScript to adjust layouts and fix front-end issues when needed.
• Support integrations with third-party tools, APIs, and CRMs when required.
• Perform basic server / hosting checks (site uptime, errors, plugin conflicts, backups — not deep DevOps).
• Ensure websites remain secure, up to date, and well-organized.
• Collaborate with non-technical team members and communicate clearly about timelines and fixes.
• Document fixes, changes, and recurring issues for internal reference.

Accounting Manager

Property Operations Coordinator

Creative Marketing Manager

Customer Service Representative

WordPress Support Developer