Veta Virtual

Operations

• Lead the administration, optimization, and security of a global fintech company's cloud-based workplace technology stack.
• Partner with IT, Security, Compliance, and HR teams to ensure every system is secure, scalable, and delivering maximum value to the business.
• Manage and enforce identity and access management (IAM) policies.
• Enforce Zero Trust principles across SaaS environments.
• Develop and implement workflow automation solutions.
• Identify and deploy self-service IT solutions that enhance the employee experience.
• Collaborate with Security and Compliance teams to ensure SaaS environments meet all security, compliance, and regulatory requirements.
• Partner with HR and People Operations to lead seamless employee onboarding and offboarding processes.
• Drive technology adoption programs across the organization.
• Provide technical guidance and mentorship to IT support teams on cloud and SaaS best practices.
• Monitor and maintain cloud-based workplace infrastructure.

Cloud & SaaS Operations Manager

Account Manager

• As a Senior SEO Account Manager, you will be the primary point of contact for a portfolio of U.S.-based home service business owners — owning the full cycle from strategy through execution through client communication.
• Managing a portfolio of 8–10 client accounts — serving as the primary point of contact for each business owner and taking full accountability for their local search performance and satisfaction.
• Leading onboarding calls, monthly strategy reviews, and regular check-ins — communicating confidently and authoritatively with business owners who expect specifics, not generalities.
• Auditing local search presence and building customized SEO strategies — diagnosing performance gaps, identifying growth opportunities, and executing with precision across every account.
• Optimizing and actively managing Google Business Profiles — including regular posts, photo uploads, Q&A management, review strategy, and ongoing optimization that keeps profiles performing at their peak.
• Implementing on-site SEO improvements on WordPress websites — including technical fixes, content optimization, internal linking, and metadata updates aligned with local search best practices.
• Building and maintaining local citations and directory listings — ensuring NAP consistency and citation health across all relevant platforms.
• Monitoring rankings, traffic, and lead metrics using tools like BrightLocal, Whitespark, GSC, and GA4 — translating data into clear, actionable insights that clients can understand and act on.
• Supporting social media management for select accounts — contributing to content planning and posting where required alongside the core SEO scope.
• Staying current on Google algorithm updates and local SEO trends — proactively adjusting strategies before clients feel the impact, not after.
• Working comfortably with AI and automation tools the agency uses to streamline SEO workflows — embracing technology as a lever for doing more, faster, and better.

Senior SEO Account Manager

Executive Assistant

• Managing and organizing the CEO's inbox, calendar, meetings, reminders, notes, and follow-ups — ensuring nothing important falls through the cracks and his time is always protected and well-used.
• Capturing open loops, ideas, commitments, and action items — and turning vague or half-formed inputs into clear, organized next steps with owners, deadlines, and priorities attached.
• Building and maintaining simple, practical systems around the CEO — trackers, decision lists, weekly briefs, follow-up rhythms, and project status updates — so he always has a clear picture of what needs his attention.
• Categorizing and prioritizing projects by owner, deadline, status, and decision needed — helping the CEO decide what should be active, delegated, deferred, escalated, or removed from his plate entirely.
• Following up proactively with internal team members, vendors, partners, candidates, attorneys, and other stakeholders — keeping commitments on track and moving things forward even when the CEO is focused elsewhere.
• Leading or fully owning certain projects and strategic initiatives from start to finish — gathering context, coordinating the right people, and driving to completion with minimal direction.
• Preparing concise summaries, meeting briefs, recaps, and recommendations that help the CEO make faster, better-informed decisions.
• Protecting the CEO's focus and tactfully pushing back when he is the bottleneck — comfortable managing up and respectfully challenging a senior leader when the situation calls for it.
• Coordinating work across marketing, sales, hiring, legal and vendor follow-up, internal operations, product initiatives, and other strategic projects as needed.

Senior Executive Assistant, CEO

SEO Marketing

• Driving organic traffic growth for client accounts — implementing on-page SEO best practices, advanced keyword research, technical optimizations, and site structure improvements that produce measurable ranking results.
• Evaluating website traffic and rankings using GA, GSC, Ahrefs, SEMrush, Screaming Frog, and GBP — identifying growth opportunities, diagnosing issues, and translating data into clear action plans.
• Implementing internal linking strategies, keyword cannibalization diagnoses, competitor analyses, and full website audits — going deep into every account to find what others miss.
• Developing and executing Local SEO strategies and GEO initiatives — building tactics to improve rankings in local search, Google Maps, AI Overviews, and LLM visibility.
• Collaborating with SEOs, content writers, designers, and developers on new experiments, client deliverables, and ongoing optimization work — contributing to a culture of testing and continuous improvement.
• Experimenting with new SEO tactics, challenging the status quo, and pushing the boundaries of what drives results — this team rewards curiosity and evidence-based thinking over industry consensus.
• Attending SEO conferences and webinars, staying current on algorithm updates and emerging trends, and bringing new insights back to the team proactively.
• Working directly with clients — understanding the true need behind every request, communicating findings clearly, and recommending the best path forward even when it requires challenging assumptions.

SEO Specialist

• Writing 3,000 words of original, SEO-optimized content daily — entirely human-written, without the use of AI tools under any circumstances.
• Producing content for automotive dealership clients across the U.S. — covering topics such as vehicle model overviews, service pages, horsepower and towing specs, OEM compliance copy, and dealership brand content.
• Adapting your voice, tone, and style to match each client's brand — writing content that feels native to their dealership while meeting strict SEO and compliance formatting guidelines.
• Mastering new automotive topics quickly and staying current on OEM compliance guideline changes, new vehicle model introductions, and relevant industry trends.
• Formatting content in basic HTML — including correct structure, tags, and legal disclaimers — in line with client and compliance requirements (basic HTML can be learned on the job).
• Managing multiple content projects simultaneously — prioritizing deadlines, maintaining quality under volume, and delivering consistently without sacrificing craft.
• Collaborating with the content team via Slack and Google Docs, and joining occasional Zoom meetings to stay aligned on priorities, guidelines, and feedback.

SEO Content Writer

Performance Marketing

• Managing and optimizing paid search and social media advertising campaigns — delivering higher ROI and lower cost per conversion for automotive dealership clients across Google Ads and Meta Ads platforms.
• Evaluating website traffic and paid accounts daily — identifying opportunities for improvement and implementing campaign and account audits with precision and speed.
• Managing budget pacing across campaigns — allocating spend consistently throughout the month to maximize performance without exceeding monthly budgets.
• Generating performance reports from Google Ads and Meta — including keyword reports, Meta reporting, and current ad creative — for submission and client review.
• Conducting client calls to gather information, present SEM and social strategies, and communicate campaign results clearly and confidently.
• Communicating with OEM support representatives to manage reimbursement claims — reviewing OEM requirements, gathering materials, and submitting claims accurately and on time.
• Utilizing photo editing tools to create display ad mockups for client websites — supporting the creative side of campaign execution.
• Using Google Ads, Google Analytics, Google Data Studio, Google Tag Manager, Google Merchant Center, and Meta Ads Manager to analyze data, set up conversions, manage product feeds, and drive campaign improvements.
• Collaborating with SEOs, content writers, designers, and developers on new experiments, client work, and ongoing campaign optimization — contributing to a culture of testing and continuous improvement.

Paid Search and Social Specialist

Frontend Engineer

• As a Junior Web Developer, you will work directly in support of the SEO and Content departments — managing, updating, and maintaining client websites across a growing portfolio of automotive dealership accounts.
• You will be responsible for keeping websites technically sound, SEO-friendly, and performing at their best.
• Your day-to-day will involve: Managing and overseeing client websites — ensuring they are current, technically accurate, and optimized for performance and search visibility at all times.
• Uploading and formatting content to client websites using CSS3 and HTML — implementing changes accurately and in line with client brand standards and SEO requirements.
• Updating website navigation, internal links, and metadata — making precise, consistent updates that support both user experience and organic search performance.
• Diagnosing and fixing 301 redirect errors and 404 errors — identifying technical issues quickly and resolving them cleanly without creating downstream problems.
• Supporting the SEO and Content teams with a wide range of website maintenance and enhancement tasks — from structural updates and formatting fixes to more complex technical implementations as your skills grow.
• Working within Content Management Systems to implement updates efficiently — navigating platforms like WordPress and others with increasing confidence and speed.
• Collaborating with SEOs, content writers, and designers across a fully remote team — communicating clearly, executing feedback accurately, and contributing to a culture of quality and continuous improvement.

Junior Web Developer

Customer Support

• As a Customer Support Specialist, you will be the first voice customers hear when they reach out.
• Guiding customers through each step of the listing process using approved scripts, internal resources, and links.
• Quickly locating customer accounts and lead information within the CRM during live calls.
• Helping customers understand exactly where they are in the listing process and what their next steps are.
• Monitoring and responding to customer support emails throughout the day.
• Accurately documenting every customer interaction in the CRM.
• Communicating with Listing Representatives regarding conversations that require additional follow-up.
• Escalating complex questions or situations to the appropriate team member with clarity and precision.

Customer Support Specialist

Business Development Rep

• You will own the top of the growth engine, building market awareness, forging strategic partnerships, driving new revenue, and helping shape how the business goes to market.
• As a Business Development Specialist, you will work directly as part of our client's growth team — targeting home-services business owners across the U.S. in verticals like roofing, HVAC, plumbing, garage doors, pool and spa, electrical, and landscaping.
• You will introduce them to a powerful suite of business growth solutions including websites, local SEO, CRM automation, GoHighLevel software, AI development tools, and hosting services.
• You own the pipeline from prospecting through close — and you build the partnerships and market presence that drive recurring deal flow.
• Your day-to-day will involve building market awareness and positioning our client as the go-to marketing partner for home services operators — through outbound prospecting, content presence, community engagement, and strategic relationship building.
• Running multi-channel outbound prospecting daily — cold calls, personalized email sequences, LinkedIn outreach, SMS, and Facebook group engagement — targeting U.S. home-services decision makers during their working hours.
• Responding to and qualifying inbound leads quickly — routing them to the right closer or Growth Guide, or owning the deal yourself when it falls within your scope.
• Closing deals independently across our client's core product lines — websites, local SEO, CRM automation, GoHighLevel, AI development tools, and hosting — while handing larger or more complex opportunities to senior closers when appropriate.
• Developing strategic partnerships and referral channels that create recurring, qualified deal flow — attending industry trade shows, associations, and events to build presence and open doors.
• Assisting with go-to-market strategy for new products and services — contributing market insights, prospect feedback, and competitive intelligence to shape how the business positions and launches new offerings.
• Managing a clean, well-documented pipeline in GoHighLevel (GHL) — keeping CRM attribution accurate, every contact tagged, and every opportunity tracked from first touch to close.
• Submitting daily activity logs and joining weekly pipeline reviews to track performance, act on feedback, and continuously raise the bar.

Business Development Specialist

Manager

• Own the deployment, administration, and continuous improvement of a fast-growing fintech company's workplace technology stack — including SaaS platforms, identity integrations, and automation workflows.
• Work cross-functionally with Security, Cloud, and internal teams to ensure all systems are secure, scalable, and delivering a seamless experience for every employee.
• Manage and optimize the full suite of workplace SaaS applications — including Microsoft 365, Atlassian (Jira/Confluence), Azure, AWS, Zoom, and equivalent platforms — monitoring application health, license utilization, user access, and service configurations at all times.
• Own onboarding and offboarding workflows by ensuring clean, accurate provisioning and deprovisioning of user access across all platforms.
• Collaborate with the Cloud & Workplace lead to continuously improve the employee technology experience through reliable, secure, and well-maintained SaaS tooling.
• Support SSO integrations, SCIM provisioning, and IAM workflows across critical SaaS applications.
• Troubleshoot and resolve identity-related issues across federated and managed applications.
• Develop and maintain scripts and low-code workflows to automate common SaaS operations.
• Identify opportunities for self-service, delegation, and administrative consistency across the tech stack.
• Respond to escalations related to SaaS application functionality, access issues, and service disruptions.
• Document solutions, maintain internal knowledge bases (Jira, Confluence, SharePoint), and contribute to a culture of transparency and technical clarity across the team.
• Participate in SaaS rollouts, platform integrations, tool rationalization efforts, and supporting workplace and Security teams during audits or vendor transitions.

IT Systems Manager, SaaS

Customer Retention Specialist

• Conducting high-volume outbound outreach to hundreds of existing customers daily via phone, with targeted SMS follow-ups.
• Identifying the right customers to target through data analysis and critical thinking.
• Engaging customers in meaningful conversations centered around the value and benefits of returning to the cryptocurrency kiosk platform.
• Educating customers on available products, value-added services, and customer benefits.
• Handling objections, competing offers, and customer concerns with confidence and empathy.
• Leveraging a broad range of sales strategies and marketing tools to create urgency and close re-engagement conversations effectively.
• Identifying trends and revenue opportunities within the existing customer base to drive growth.
• Maintaining accurate activity logs and customer interaction records in CRM tools.

Customer Retention Representative

• Owning the day-to-day communication and relationship management for a portfolio of existing accounts within a fast-moving fintech and cryptocurrency platform.
• Driving retention, renewals, and growth by staying ahead of client needs, resolving issues with urgency, and identifying opportunities to expand product adoption.
• Serving as the primary day-to-day contact for a portfolio of existing accounts — managing all communications across phone, email, chat, and meetings with professionalism and consistency.
• Building strong, long-term relationships with key stakeholders by deeply understanding each account's goals, operations, and pain points, and proactively delivering value at every touchpoint.
• Running regular check-ins, account reviews, and performance updates to ensure ongoing alignment, satisfaction, and trust.
• Owning the full retention strategy for assigned accounts — identifying churn risk early, executing mitigation plans, and managing contract renewals end-to-end including timelines, pricing discussions, and stakeholder coordination.
• Leading renegotiations as needed, partnering with internal teams across Legal, Finance, Compliance, and Sales Leadership to finalize and execute contract terms accurately and on time.
• Troubleshooting account issues and coordinating cross-functional resolution with Operations, Support, Product, Compliance, and Engineering — triaging requests, setting clear expectations, and driving timely outcomes.
• Identifying and closing upsell and cross-sell opportunities by educating clients on new products, features, and programs relevant to their business — maintaining an active pipeline of expansion opportunities and reporting progress against targets.
• Maintaining accurate account documentation, communication logs, and pipeline data in CRM at all times.

Sales Development Rep

• You'll target home-services business owners across the U.S. — roofing, HVAC, plumbing, garage doors, electrical, and landscaping — introducing them to a powerful suite of business growth solutions including websites, local SEO, CRM automation, GoHighLevel software, AI development tools, and hosting services.
• Your day-to-day will involve: Running high-volume multi-channel outbound daily — cold calls (50–70 dials/day), personalized email sequences (100+ touches/day), LinkedIn outreach (25+ touches/day), SMS, and Facebook group engagement — all targeting U.S. home-services decision makers during their working hours.
• Researching priority accounts before every outreach — understanding their business, current marketing footprint, and key pain points — so every conversation feels relevant, timely, and impossible to ignore.
• Qualifying every prospect rigorously using BANT criteria — confirming budget, decision authority, need, and timeline — before a single booking is made.
• Managing a clean, organized, real-time pipeline in GoHighLevel (GHL), tagging every contact by vertical, source, channel, and stage with zero dropped leads or missed follow-ups.
• Booking consultations directly into closers' calendars and running confirmation and reminder sequences to drive show rates consistently above 70%.
• Delivering a sharp 3–5 sentence pre-call brief in the CRM for every booked appointment — covering the prospect's business, pain point, hook used, and products discussed — so the closer walks in fully prepared.
• Submitting daily activity logs and standups via Slack or Loom, and joining weekly pipeline reviews to track performance, act on feedback, and continuously raise the bar.

Sales Development Representative

• You'll target home-services business owners across the U.S. — roofing, HVAC, plumbing, garage doors, electrical, and landscaping — introducing them to a powerful suite of business growth solutions including websites, local SEO, CRM automation, GoHighLevel software, AI development tools, and hosting services.
• Running high-volume multi-channel outbound daily — cold calls (50–70 dials/day), personalized email sequences (100+ touches/day), LinkedIn outreach (25+ touches/day), SMS, and Facebook group engagement — all targeting U.S. home-services decision makers during their working hours.
• Researching priority accounts before every outreach — understanding their business, current marketing footprint, and key pain points — so every conversation feels relevant, timely, and impossible to ignore.
• Qualifying every prospect rigorously using BANT criteria — confirming budget, decision authority, need, and timeline — before a single booking is made.
• Managing a clean, organized, real-time pipeline in GoHighLevel (GHL), tagging every contact by vertical, source, channel, and stage with zero dropped leads or missed follow-ups.
• Booking consultations directly into closers' calendars and running confirmation and reminder sequences to drive show rates consistently above 70%.
• Delivering a sharp 3–5 sentence pre-call brief in the CRM for every booked appointment — covering the prospect's business, pain point, hook used, and products discussed — so the closer walks in fully prepared.
• Submitting daily activity logs and standups via Slack or Loom, and joining weekly pipeline reviews to track performance, act on feedback, and continuously raise the bar.