Customer Retention Representative

Veta Virtual

Customer Retention Representative at Veta Virtual engaging inactive customers for a fintech client. Utilizing consultative selling techniques to drive customer re-engagement and retention.

Posted 6/6/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conducting high-volume outbound outreach to hundreds of existing customers daily via phone, with targeted SMS follow-ups.
Identifying the right customers to target through data analysis and critical thinking.
Engaging customers in meaningful conversations centered around the value and benefits of returning to the cryptocurrency kiosk platform.
Educating customers on available products, value-added services, and customer benefits.
Handling objections, competing offers, and customer concerns with confidence and empathy.
Leveraging a broad range of sales strategies and marketing tools to create urgency and close re-engagement conversations effectively.
Identifying trends and revenue opportunities within the existing customer base to drive growth.
Maintaining accurate activity logs and customer interaction records in CRM tools.

Requirements

What you’ll need

Demonstrated ability to influence decisions and drive outcomes through consultative, relationship-based selling.
Strong verbal communication and phone presence.
Proven track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
Ability to explain complex or unfamiliar topics like cryptocurrency and blockchain in simple, relatable terms.
Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
Highly self-motivated and goal-oriented.
Comfortable working in a high-volume, fast-paced, entrepreneurial environment.
Able to work independently and stay productive in a fully remote setting without losing momentum or accountability.
Bonus: basic knowledge of cryptocurrency, blockchain, or how crypto kiosks work.
Bonus: genuine passion for fintech, digital currency, and the future of financial technology.
Bonus: previous experience in customer retention, win-back campaigns, or outbound re-engagement roles.

Benefits

Comp & perks

Competitive salary in USD — paid consistently every month, no matter where you are.
Performance-based incentives — your results are recognized and rewarded directly.
10 paid vacation days per year plus all U.S. federal holidays.
100% remote — work from anywhere in LATAM or Europe with a professional home setup.
A fast-paced, high-growth environment at the forefront of the global fintech and cryptocurrency industry.
A collaborative, supportive culture through Veta Virtual and our client.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisconsultative sellingrelationship-based sellingcustomer retentionwin-back campaignsoutbound re-engagementcryptocurrency knowledgeblockchain knowledgesales strategiesmarketing tools

Soft Skills

verbal communicationphone presenceinfluencing decisionshandling objectionsempathyself-motivatedgoal-orientedindependent workcritical thinkingcomposure