Customer Support Specialist

Veta Virtual

Customer Support Specialist for Veta Virtual assisting vehicle sellers in the online listing process. Handling inquiries via phone and email with a focus on customer satisfaction and support.

Posted 6/24/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

As a Customer Support Specialist, you will be the first voice customers hear when they reach out.
Guiding customers through each step of the listing process using approved scripts, internal resources, and links.
Quickly locating customer accounts and lead information within the CRM during live calls.
Helping customers understand exactly where they are in the listing process and what their next steps are.
Monitoring and responding to customer support emails throughout the day.
Accurately documenting every customer interaction in the CRM.
Communicating with Listing Representatives regarding conversations that require additional follow-up.
Escalating complex questions or situations to the appropriate team member with clarity and precision.

Requirements

What you’ll need

Excellent verbal and written English communication skills — you are confident, clear, and professional on every call and in every email.
A friendly, patient, and genuinely customer-focused personality — you enjoy helping people and it comes through naturally in every interaction.
Comfortable handling high volumes of incoming phone calls daily — you stay composed, professional, and consistent even during busy periods.
Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly.
Ability to multitask between phone calls, email support, and CRM documentation simultaneously — without sacrificing accuracy, quality, or customer experience.
Ability to follow approved scripts while maintaining a conversational, natural tone.
Strong attention to detail and organizational discipline — you document every interaction accurately and never leave a customer record incomplete.
Strong problem-solving instincts — you can recognize when a situation needs escalation and act on it quickly and clearly.
Previous experience in customer service, call center, virtual assistant, or sales support roles is strongly preferred.
Full availability for the required schedule: Monday through Saturday, 9:00 AM – 4:00 PM Pacific Time.

Benefits

Comp & perks

10 paid vacation days per year plus all U.S. federal holidays.
100% remote — work from anywhere in LATAM or Europe with a professional home setup.
A stable, high-growth environment inside a fast-moving online vehicle sales platform — where your customer interactions directly support the company's growth and reputation.
A collaborative, supportive culture through Veta Virtual and our client — where your communication skills and attention to detail are genuinely valued from day one.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM proficiencydocumentationcustomer interaction tracking

Soft Skills

verbal communicationwritten communicationcustomer-focusedpatiencemultitaskingattention to detailorganizational disciplineproblem-solvingclarityprofessionalism