Vero Networks

Network Engineer

• Design, implement, and maintain robust, scalable network infrastructure for residential and small business FTTH services
• Develop and deploy configurations for routers, switches, servers, firewalls, and other core network equipment
• Collaborate with OSP, Field Operations, and NOC teams on network readiness, capacity planning, and service delivery
• Evaluate and integrate technologies and architectures to improve network performance and cost efficiency
• Monitor network performance and proactively troubleshoot and resolve network issues
• Lead root cause analysis and post-incident reviews for critical network events
• Maintain technical documentation for network configurations, diagrams, and standard operating procedures
• Oversee automation efforts to streamline network management and improve response times
• Implement and enforce network security measures including access control, authentication, and traffic segmentation
• Develop and test disaster recovery and business continuity procedures
• Ensure compliance with regulatory and internal data integrity and network security standards
• Mentor network engineering and NOC teams and support junior engineer and technician development
• Provide input into strategic network planning and long-term technology roadmaps
• Manage vendor and consultant escalations and optimize vendor support relationships
• Identify and test improvements in network design, automation, observability, performance, and operational processes
• Contribute to initiatives supporting scalability, cost efficiency, and customer experience

Senior Network Engineer

Designer

• Manage the integrity and documentation of the physical and logical network
• Design complex fiber optic splicing plans based on customer specifications
• Translate requirements into detailed engineering designs for vendor and contractor implementation
• Review construction documents and ensure the network is accurately reflected in the inventory management system
• Conduct quality assurance audits on network data integrity
• Collaborate with project managers and construction vendors to execute network designs
• Review, interpret, and analyze post-construction and maintenance OTDR test traces at various wavelengths
• Audit contractor close-out packages and resolve technical discrepancies with vendors
• Provide remote tier-2 and tier-3 technical support for field crews troubleshooting testing and splicing issues

Fiber Designer

Director

• Manage a high-performing team responsible for the delivery of complex fiber infrastructure projects
• Champion a culture of accountability and continuous improvement
• Identify bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors
• Project management of multiple projects, establishing schedules, maintaining budgets
• Serve as an escalation point for both internal and external stakeholders
• Drive operational maturity by refining processes for service delivery lifecycles

Director of Network Implementation

Financial Planning and Analysis

• Support the annual budget process and rolling forecasts across all entities.
• Prepare monthly and quarterly budget-vs-actual analyses with clear driver-based commentary.
• Build and maintain models supporting M&A evaluation and capital planning.
• Assist with liquidity forecasting, covenant calculations, and debt compliance deliverables.
• Track key operating metrics for a fiber business and translate them into actionable insight.
• Partner with accounting on the monthly close, ensuring actuals are accurately mapped to the budget and forecast structure.
• Build and improve finance processes, systems, and reporting.

Finance Associate

Network Operations

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

NOC Engineer – Tier III

Accountant

• Prepare and post journal entries including accruals, prepaid expenses, amortization, and reclasses
• Perform monthly and quarterly balance sheet reconciliations
• Assist with month-end close across multiple legal entities
• Support financial reporting package preparation
• Investigate variances and unusual fluctuations
• Maintain fixed asset schedules and depreciation
• Support CIP accounting and capitalization processes
• Assist with project closeout accounting and asset transfers
• Track capital expenditures and capitalization policy compliance
• Prepare and reconcile intercompany transactions
• Support intercompany eliminations and consolidations
• Assist with entity-level financial reporting
• Improve accounting workflows within NetSuite
• Support automation initiatives reducing manual work

Staff Accountant

Customer Support

• Handle all incoming tasks such as onboarding new customers, existing customer account inquiries
• Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards
• Ensure that the goals of the company are achieved
• Provide telephone support

Customer Service Representative

Human Resources

• Develop and lead human-first safety initiatives to minimize job-site injuries, illness, and property damage
• Act as the corporate lead for the management of Workers' Compensation, General Liability, and Auto insurance claims
• Serve as the primary owner for corporate insurance relationships, including renewal negotiations and program design
• Partner with construction and operations leaders to ensure safety training, protocols, and field site standards align with corporate risk appetite
• Ensure 100% compliance with federal and state mandates, including ACA filings, 5500s, EEO-1, and OSHA reporting
• Design and propose cost-effective, high-quality benefit plans across the portfolio
• Oversee the maintenance of compliant subsidiary handbooks and ensure labor law postings are managed appropriately
• Provide oversight and risk assessment for high-level employee relations incidents
• Act as point of contact for providers and business unit HR leads facilitating benefit administration
• Consolidate operational risk metrics and HR compliance data into a unified dashboard to present quarterly reports to the Board of Directors
• Establish the audit cadence for subsidiary entities and require reporting from subsidiary HR and operations managers to ensure adherence to corporate standards.

Corporate Risk – Human Resource Compliance

• Serve as a point of contact for network-related issues and escalations from other departments or customers
• Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries
• Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs
• Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement
• Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work
• Serve in the on-call schedule for Vero Operations team
• Participate in development of policies and procedures to maximize system uptime, performance, and security
• Collaborate with other team members to deploy and integrate network technologies and systems
• Conduct periodic network assessments to identify areas of improvement and risk mitigation

Network Operations Manager

Assistant

• Own daily cash positioning, liquidity forecasting, and bank account administration across all entities.
• Establish, document, and enforce treasury controls, including payment approval workflows.
• Manage compliance and reporting for the company’s credit facilities.
• Maintain banking relationships and serve as a primary point of contact for treasury operations with banks.
• Support capital markets and financing activity, including facility amendments.