Vero Networks

Network Operations

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

NOC Engineer – Tier III

Accountant

• Prepare and post journal entries including accruals, prepaid expenses, amortization, and reclasses
• Perform monthly and quarterly balance sheet reconciliations
• Assist with month-end close across multiple legal entities
• Support financial reporting package preparation
• Investigate variances and unusual fluctuations
• Maintain fixed asset schedules and depreciation
• Support CIP accounting and capitalization processes
• Assist with project closeout accounting and asset transfers
• Track capital expenditures and capitalization policy compliance
• Prepare and reconcile intercompany transactions
• Support intercompany eliminations and consolidations
• Assist with entity-level financial reporting
• Improve accounting workflows within NetSuite
• Support automation initiatives reducing manual work

Staff Accountant

Customer Support

• Handle all incoming tasks such as onboarding new customers, existing customer account inquiries
• Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards
• Ensure that the goals of the company are achieved
• Provide telephone support

Customer Service Representative

Human Resources

• Develop and lead human-first safety initiatives to minimize job-site injuries, illness, and property damage
• Act as the corporate lead for the management of Workers' Compensation, General Liability, and Auto insurance claims
• Serve as the primary owner for corporate insurance relationships, including renewal negotiations and program design
• Partner with construction and operations leaders to ensure safety training, protocols, and field site standards align with corporate risk appetite
• Ensure 100% compliance with federal and state mandates, including ACA filings, 5500s, EEO-1, and OSHA reporting
• Design and propose cost-effective, high-quality benefit plans across the portfolio
• Oversee the maintenance of compliant subsidiary handbooks and ensure labor law postings are managed appropriately
• Provide oversight and risk assessment for high-level employee relations incidents
• Act as point of contact for providers and business unit HR leads facilitating benefit administration
• Consolidate operational risk metrics and HR compliance data into a unified dashboard to present quarterly reports to the Board of Directors
• Establish the audit cadence for subsidiary entities and require reporting from subsidiary HR and operations managers to ensure adherence to corporate standards.

Corporate Risk – Human Resource Compliance

• Serve as a point of contact for network-related issues and escalations from other departments or customers
• Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries
• Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs
• Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement
• Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work
• Serve in the on-call schedule for Vero Operations team
• Participate in development of policies and procedures to maximize system uptime, performance, and security
• Collaborate with other team members to deploy and integrate network technologies and systems
• Conduct periodic network assessments to identify areas of improvement and risk mitigation

Network Operations Manager

Assistant

• Own daily cash positioning, liquidity forecasting, and bank account administration across all entities.
• Establish, document, and enforce treasury controls, including payment approval workflows.
• Manage compliance and reporting for the company’s credit facilities.
• Maintain banking relationships and serve as a primary point of contact for treasury operations with banks.
• Support capital markets and financing activity, including facility amendments.

Assistant Treasurer

General

• Responsible for onboarding customer orders through scheduling, installation, and completion.
• Responsible for both inbound and outbound consistent customer interactions using phone, SMS, and email related to scheduling installs.
• Coordinates the creation of work schedules and maintains active work planning through use of company systems and related work tracking methods.
• Navigate through multiple systems to track and monitor orders.
• Interface with various levels of internal departments, Contractors and other functional groups to ensure orders flow appropriately.
• Project coordination with different levels of management.
• Regular, consistent, and punctual attendance.
• Must be able to work variable schedule(s) and overtime as necessary.

Scheduling Coordinator

• Manage permit applications from submission through approval across multiple jurisdictions.
• Review permit packages prepared by internal and external engineering resources for completeness and submission readiness.
• Coordinate permit revisions, agency comments, and resubmissions.
• Track permitting risks and escalate issues that could impact project schedules.
• Maintain visibility into permit status, approval timelines, and key dependencies.
• Serve as the primary permitting liaison to engineering resources preparing permit packages.
• Build productive relationships with municipalities, utility providers, and permitting agencies.
• Research jurisdiction-specific permitting requirements and processes.
• Participate in agency meetings and coordination calls as needed.
• Assist project teams in understanding permit requirements and approval conditions.

OSP Permitting Specialist

Director

• Manage a high-performing team responsible for the end-to-end delivery of complex fiber infrastructure projects
• Champion a culture of accountability and continuous improvement
• Identify, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors
• Project management of multiple projects including establishing project schedules and maintaining project budgets
• Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks
• Act as a primary operational partner for key accounts
• Responsible for high-stakes client relationships and leading critical project communications
• Validation and approval of vendor invoices
• Serve as a strategic technical lead for OSP operations
• Support build cost estimates and delivery timelines for the sales team
• Drive operational maturity by designing and refining scalable processes

Director of Service Delivery

Operations

• Manage a team responsible for overall delivery of multiple large construction projects across the U.S.
• Recruiting, oversight and management of project managers, construction managers, inspectors and project coordinators.
• Identification, bid management & contract negotiation with environmental, OSP engineering, and OSP construction vendors.
• Project management of multiple projects including establishing project schedules, maintaining project budgets, running regular project calls.
• Oversight of environmental, OSP engineering/construction firms, project reporting and rapid resolution of project roadblocks.
• Regular customer communications (written and oral), anticipating high stakes conversations and developing get-well plans when needed.
• Validation and approval of vendor invoices.
• Serve as an escalation point for both internal and external stakeholders
• Be the technical OSP expert on behalf of Vero with thorough understanding of construction methods, complex permitting and fiber splicing and testing.
• Support build cost estimates and delivery timelines for the sales team.

Director of Operations – Project Implementation

Business Analyst

• Learn the business and build relationships to become a valued cross-functional resource, providing data led insights that enable better decision-making
• Support multiple functions in data management and analysis (Sales, Marketing, Ops, PMO, Business Development) to inform and improve standard processes, as well as in support of strategic transformation initiatives
• Assist in the creation of detailed process maps and documentation to illustrate current and future-state business processes
• Support the analysis of current business processes, data, and systems to identify inefficiencies, bottlenecks, and areas for improvement
• With guidance, prepare comprehensive reports, presentations, and documentation to communicate findings, recommendations, and project progress to stakeholders
• Utilize data analysis techniques to identify trends, patterns, and root causes of departmental issues and risks, and work with leadership to recommend opportunities and solutions
• Generate/build ad-hoc reports and analyses