Vero Networks

Attorney

• Lead the drafting, review, and negotiation of a wide range of agreements, including vendor contracts, master service, non-disclosure, and real estate agreements
• Help maintain our compliance framework by monitoring changes in applicable laws and regulations and assisting with internal compliance programs and reporting at the local, state, and federal level
• Provide support for litigation matters, including managing diligence, coordinating with outside counsel, preparing internal documents, and organizing matter files
• Conduct legal research, provide guidance to internal business teams on legal matters and strategy, and help develop and maintain company policies and procedures

Telecommunications, Fiber Legal Professional

Project Manager

• Identification of candidate OSP engineering/construction firms, managing bid/vendor selection process and contract negotiation
• Tactical project management, including managing project schedules, running regular project calls and performing support project functions (such as securing bonds, internal signatures for permits, etc.)
• Providing build cost estimates for sales team
• Performing service delivery functions, including providing regular customer updates (written and/or oral), coordinating site access, and close out package preparation
• Performing site walks with customers and vendors
• Working with local/state/federal permitting agencies to secure timely permit approvals
• Providing direction and coordination of project environmental requirements, tasks, and activities
• Managing environmental engineering vendors and related subcontractors as they secure related permitting
• Documenting splicing requirements and maintaining fiber engineering documentation
• Specifying and procuring optics components for contractor installation
• Maintaining up-to-date network maps in Vero’s proprietary geospatial project management platform, including in-flight design changes and final as-built routes
• Providing accurate network maps to state 811 agencies and Vero Networks NOC
• Managing network maintenance and relocation projects (including emergency maintenance)

Senior Project Manager, Outside Plant

Financial Planning and Analysis

• Prepare monthly financial variance reports to forecast and budget, including P&L analysis, month-over-month trends, and written commentary on key drivers.
• Assist in building and maintaining financial forecasts and support the annual budgeting process.
• Analyze revenue, costs, and operational performance to identify trends and highlight key insights.
• Support scenario modeling to evaluate the financial impact of business initiatives and changes.
• Develop and maintain recurring and ad hoc financial reports for key stakeholders.
• Assist in preparing materials for internal leadership meetings and board presentations.
• Work with business unit leaders to understand performance drivers and improve forecast accuracy.
• Monitor capital expenditures and compare against budgeted allocations.
• Support tracking of key financial and operational metrics across markets and teams.
• Conduct financial analysis to support market expansions, cost evaluations, or other business initiatives.
• Assist with special projects that drive business insights, process improvements, or strategic planning efforts.

FP&A Analyst

• Serve as a senior analytical resource for the PMO’s Operational Finance team, providing expertise in project performance tracking, cost analysis, and financial governance
• Lead capital project reporting, including capex tracking, spend forecasting, milestone-based reporting, and reconciliation of project budgets vs. actuals across markets
• Own cost management processes—monitor, analyze, and validate network expenditures, vendor invoices, unit costs, and construction cost drivers to ensure accuracy, compliance, and cost-control discipline
• Drive monthly and quarterly reporting cycles, including variance explanations, budget-to-actual reviews, performance trends, and insights for leadership
• Consolidate and validate inputs across operations, finance, accounting, engineering, and people teams to ensure data integrity and alignment with project objectives
• Partner with the BI & Systems team to enhance dashboards, reporting models, and analytics that create transparency into passings, capital deployment, production rates, and workforce utilization
• Support PMO grant administration efforts by ensuring proper documentation, cost categorization, capex tagging, and reimbursement package readiness
• Contribute to project governance activities, including vendor spend analysis, capital tracking, audit readiness, and standardized reporting frameworks
• Prepare executive-ready materials—summaries, visuals, presentations—for leadership, investors, and board-level reviews
• Identify process gaps and drive improvements across reporting cycles, project cost workflows, and financial data management

Senior Project Analyst

Support Engineer

• Be actively logged in and available to answer all incoming calls from customers with the ability to identify, troubleshoot and resolve their issues.
• Monitor inbound emails from customers and automated systems.
• Create/manage incident and service request in the ticketing system.
• Perform troubleshooting, fault identification and execute a resolution or a workaround to reestablish services as quickly as possible.
• Coordinate maintenance and repairs with field support, network engineers, and vendors.
• Provide regular notifications to customers on network outages and/or upgrades.
• Document all processes and outages through the internal ticketing systems.

Technical Support Representative

Network Operations

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services.
• Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution.
• Coordinate escalations with internal engineering, field operations, and external vendors.
• Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems.
• Conduct proactive network performance analysis, capacity planning, and optimization.
• Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel.
• Oversee change management, upgrades, and maintenance windows to minimize service impact.
• Maintain detailed documentation, runbooks, and process improvements for network operations.
• Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

NOC Engineer – Tier III

Technical Project Manager

• Lead and manage multiple concurrent projects related to NOC buildouts, customer service operations, automation initiatives, and organizational integrations.
• Develop detailed project plans, timelines, and resource allocations.
• Track project milestones, deliverables, and dependencies using Zoho Projects and other project management tools.
• Serve as the primary point of contact between technical, operational, and business teams to ensure clear communication and alignment on priorities.
• Facilitate regular project meetings, updates, and reviews with internal stakeholders.
• Collaborate with NOC, Customer Service and Technical Support leadership to implement operational improvements, workflow automation, and new support tools.
• Monitor project performance metrics, budgets, and progress reports for executive review.
• Help define standard operating procedures (SOPs) for technical and customer service functions.

Support Operations Technical Project Manager

Customer Support

• Make the first impression on our customers
• Handle all incoming tasks such as onboarding new customers
• Manage existing customer account inquiries
• Process payment postings, add-on requests, and resource coordination
• Facilitate interdepartmental communication
• Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards
• Achieve the goals of the company

Customer Service Representative

Network Engineer

• Design, implement, and maintain robust, scalable network infrastructure to support residential and small business FTTH services.
• Develop and deploy configurations for routers, switches, servers, firewalls, and other core network equipment.
• Collaborate with OSP, Field Operations, and NOC teams to ensure network readiness, capacity planning, and efficient service delivery.
• Monitor network performance and proactively identify, troubleshoot, and resolve network issues to maintain optimal uptime.
• Implement and enforce network security measures, including access control, authentication, and traffic segmentation.
• Serve as a technical mentor and subject matter expert for the network engineering and NOC teams.

Senior Network Engineer

Manager

• Develop and manage a comprehensive safety program tailored to FTTH construction and operations, including field, warehouse, and office environments.
• Ensure compliance with all applicable safety laws and standards (OSHA, DOT, local/state regulations).
• Conduct regular job site audits, hazard assessments, and safety inspections.
• Lead root cause analysis and incident investigations; implement corrective actions and track closure.
• Oversee and deliver safety training for employees and contractors (e.g., PPE, confined space, fall protection, traffic control).
• Collaborate with field supervisors, construction managers, and project leads to promote safety best practices.
• Maintain and analyze safety records, reports, and metrics to track trends and support continuous improvement.
• Manage safety documentation, including SDS records, job hazard analyses (JHAs), and safety data collection.

Safety Manager

Engineer

• Provide hands-on technical support for internal employee technical support requests.
• Manage the full support ticket lifecycle using our ticketing system.
• Provide troubleshooting for hardware and software issues.
• Administer and manage user accounts, groups, and access permissions within Azure Active Directory and Microsoft 365.
• Configure and maintain endpoint security tools and antivirus software.
• Maintain and contribute to internal knowledge base and technical documentation.
• Assist in planning small-scale IT projects and system integrations.

IT Service Desk Engineer

• Lead the drafting, review, and negotiation of a wide range of agreements, including vendor contracts, master service, non-disclosure, and real estate agreements
• Provide support for litigation matters, including managing diligence, coordinating with outside counsel, preparing internal documents, and organizing matter files
• Help maintain our compliance framework by monitoring changes in applicable laws and regulations and assisting with internal compliance programs and reporting at the local, state, and federal level
• Conduct legal research, provide guidance to internal business teams on legal matters and strategy, and help develop and maintain company policies and procedures

Legal Professional

People Operations

• Serve as a trusted Business Partner to assigned departments, advising senior leaders, middle- and first-line managers on organizational effectiveness, change management, performance management, and compliance.
• Drive the successful execution of the organization’s performance management program by supporting managers through continuous feedback and review cycles.
• Coach and guide managers through complex employee relations issues, performance improvement plans, disciplinary actions, and terminations, ensuring fairness and legal adherence.
• Lead all internal investigations into alleged policy violations, harassment, discrimination, or legal misconduct.
• Function as the company’s subject matter expert on federal and multi-state employment law (e.g., FMLA, ADA, FLSA, EEO) and continually assess and update internal practices to mitigate legal risk.

People Operations Business Partner

Chief Marketing Officer

• Develop and execute the national fiber marketing strategy, aligning brand messaging, campaigns, and creative direction with business goals.
• Report weekly on marketing performance across all channels and geographies, tracking results against targets and adjusting plans to ensure consistent execution.
• Lead a hands-on, data-driven digital strategy, including end-to-end planning, execution, and optimization of paid acquisition efforts — with expertise in Google, Meta, and other relevant platforms — alongside owned and earned channels.
• Manage Vero Fiber’s corporate brand, ensuring a strong presence as both a trusted service provider and an employer of choice.
• Support and measure local marketing efforts, including partnerships, sponsorships, and other grassroots initiatives.
• Drive offline engagement strategies, including direct mail, community events, and other local touchpoints.
• Maximize referrals and encourage strong word-of-mouth through customer advocacy programs.
• Manage a mix of full-time team members and contractors, ensuring authentic and timely engagement with Vero’s social community in line with our Brand Promise.
• Mentor and develop marketing capabilities within the organization, fostering collaboration, accountability, and innovation.
• Use consumer insights, competitive analysis, and market data to guide campaign development and prioritization.
• Partner with sales, product, finance, and operations to align marketing with business readiness and performance goals.
• Test and implement new marketing channels to expand reach and strengthen brand presence.
• Work closely with sales teams to capture “feet on the street” feedback on Vero and its competitors to maximize campaign ROI.