Customer Service Representative

Vero Networks

Customer Service Representative supporting Vero Broadband customers with onboarding and inquiries. Handling customer requests to achieve company goals in a fast-paced environment.

Posted 7/3/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Handle all incoming tasks such as onboarding new customers, existing customer account inquiries
Provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards
Ensure that the goals of the company are achieved
Provide telephone support

Requirements

What you’ll need

High School diploma or GED
Bilingual (Spanish)
Strong critical thinker
Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care
Ability to organize and prioritize work and adapt to changes quickly
Self-guided approach to learning and gaining knowledge in addition to company provided training
Self-motivated with the ability to work in a fast paced, team-based environment
Ability to effectively solve problems or escalate issues as needed

Benefits

Comp & perks

No travel requirements
Must be authorized to work in the United States
Staff position
Nonexempt position
Full-Time position
Fully remote position must be in Pacific Time Zone
Schedule is Monday through Friday with occasional weekend availability as needed

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Account ManagementOnboardingIncident ManagementTelephone Support

Soft Skills

Active ListeningOrganizational SkillsAdaptabilitySelf-MotivationTeam Collaboration

Certifications

High School Diploma or GED