Verizon

Chief Marketing Officer

• Lead teams of highly skilled marketers to strategize PrimeBase/Defend strategy personalized by individual VBG segments and customer types.
• Nurture a high-velocity culture within internal teams and partners, focusing on the E2E delivery of churn work.
• Provide comprehensive leadership for all proactive and reactive churn-reduction workstreams.
• Govern the VBG "Save Playbook," architecting how the business combats line, account, product, and feature-level disconnects across all individual business segments.
• Lead teams of highly skilled marketers to develop and evolve the PrimeBase/Defend strategy.
• Represent the Base Management strategy and "Defend" action plans to Marketing and Sales senior executive leadership.
• Architect a sophisticated Next Best Action decisioning framework.
• Partner with Finance to build robust business cases for offer strategies, ensuring every "Defend" action is optimized for Customer Lifetime Value (CLV) and long-term profitability.
• Launch and drive strategic scaling of a new save strategy framework, utilizing capital investment for Global Enterprise (GE) and Public Sector (PS) customers.
• Own capex allocation and direction on behalf of the marketing organization alongside the platforms and tech/tools team to drive funding prioritization for base customers for all retention work.

Marketing Director – Customer Retention

Account Executive

• Deliver outstanding and innovative business solutions that support our technology evolution and change the way businesses connect
• Consult with customers to identify their business challenges and recommend tailored solutions
• Identify, develop and qualify leads within respective territory to drive additional sales opportunities
• Gain new business and incremental revenue to meet sales targets
• Retain, manage and grow the existing customer base
• Coordinate with support partners to educate and excite customers about how they can leverage innovative business solutions
• Establish, build and maintain relationships with key decision makers
• Demonstrate a knowledgeable understanding of wireless and mobility products and groundbreaking integrated software solutions

Business Sales Account Executive

Sales

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
• Learn and uncover customers' needs by creating connections and asking the right questions
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events

Retail Sales Associate

Account Manager

• Introducing small and medium business customers to the latest high tech 5G products and services that solve their unique business needs
• Interacting with our small and medium business customers in the retail store, digitally, and through outbound prospecting
• Demonstrating the value of our products and services by introducing end to end technology solutions to energize their businesses
• Generating new business through prospecting, networking and working leads and referrals
• Driving small business results through the retail channel by partnering with and mentoring Consumer Retail Sales Representatives
• Growing your customer base by acquiring and retaining accounts in the small business segment
• Utilizing solutions-based selling techniques to solve business problems for your customers
• Outbound sales prospecting and customer visits
• Servicing the needs of the existing customer base
• Using sales enablement systems and tools to track, forecast, manage your pipeline and book of business

Account Manager – Retail, SMB, Business Sales

Architect

• Architecting, building, and maintaining end-to-end customer journeys in Adobe Journey Optimizer (AJO) using complex branching logic, frequency capping, and real-time triggers
• Performing deep-dive technical QA and debugging of journey payloads, API integrations, and event-based triggers to ensure flawless execution
• Configuring and managing XDM schemas, identity namespaces, and profile segments within the Adobe Experience Platform to ensure data is "journey-ready"
• Leading use case discovery sessions with business partners to define technical requirements and translate marketing goals into automated, real-time workflows
• Driving continuous improvement of journeys through A/B testing, path analysis, and performance monitoring to maximize conversion and engagement
• Partnering with Adobe and internal engineering teams to influence product roadmaps and ensure the platform scales with our evolving CX needs
• Ensuring all journeys adhere to privacy standards and data governance policies while maintaining high data integrity across the RTM stack

Customer Journey Architect

Artificial Intelligence

• You’ll be the collaborative technologist leading the charge for AI integration within our Product & Marketing Organization
• Monitoring usage to continuously improve solution effectiveness, user experience, and overall ROI
• Leading the development of AI agents to automate high-friction tasks like research, case triage, and compliance tracking
• Collaborating across Product, Growth, and Retention functions to find where AI can move the needle
• Reviewing complex processes for automation, maintaining our prompt library, and evolving tools based on user feedback
• Triaging incoming AI requests to determine if the solution requires a quick build, a guided tutorial, or a platform-level escalation
• Rapidly prototyping prompts and workflows, then iterating based on real-world user testing
• Leading hands-on working sessions to help teams build their own AI solutions with confidence
• Identifying where teams are getting stuck and proactively delivering targeted support to drive behavioral change

AI Enablement Engineer

Data Scientist

• You will use data and innovation as fuel to propel Verizon beyond the competition.
• You will architect products and assets that support the Consumer Sales Organization, Sales Planning & Operations, and Consumer Base Marketing by developing and performing complex analyses using big data technologies.
• Develop high-scale systems, applications, and advanced visual dashboards using Big Data technologies.
• Design and refine predictive models to solve complex business questions and improve operational predictability.
• Extract actionable insights from massive datasets to drive revenue and customer retention.
• Guide peers through system usage assessments.
• Lead process improvement initiatives and ensure rigorous data quality standards.
• Apply sophisticated UI/UX design principles to data visualization.
• Stay at the forefront of modeling techniques and emerging industry trends to keep Verizon’s analytics ecosystem "ahead of the game."

Principal Data Science Engineer

• Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network
• Learn and uncover customers' needs by creating connections and asking the right questions
• Position product insights and solution recommendations to provide customers with a complete top-down sales solution
• Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions
• Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory
• Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services
• Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

Inside Sales

• Handling strategic outbound calls through our phone dialer that focuses on various critical marketing campaigns
• Meeting/exceeding quota targets and standards of performance
• Driving multiple key performance indicators
• Owning and managing the sales cycle from beginning to end
• Building and maintaining a sales funnel to ensure the completion of opportunities
• Resolving customers’ concerns and recommending solutions
• Creating new business profiles when discovering new logo opportunities
• Working actively in B360, SFDC, WorkHub, and our Inside Sales IVR technologies
• Partnering with the marketing, operations, finance, and field sales teams

Senior Inside Sales Representative

Network Engineer

• Leading a team responsible for automation of X Network
• The team creates automations to give network engineers the ability to perform their tasks more efficiently and effectively, and at far greater scale
• Leading the effort to transform the way we do operations by leveraging automation tools to develop scalable workflows
• Understanding new technology development and aligned team member training and development
• Setting individual performance objectives and providing performance reviews
• Understanding automation platform architecture and align team’s activities accordingly
• Working with stakeholders to ensure that requirements are met and projects are successful
• Monitoring and measuring team performance – provide reporting to executive level
• Drive the development of tools for auto-triage, auto-mitigation, and auto-notification to achieve aggressive orchestration and MTTR reduction targets
• Leverage telemetry data and AI/ML models to provide authoritative network visibility and smarter incident response
• Enforce the "Prepare, Pause, and Confirm" methodology to ensure all automation activities maintain the highest safety and reliability standards.

Supervisor – Network Engineering

• Provides support for implementing processes and layouts for complex, large-scale data sets used for modeling, data mining, and research purposes.
• Supports the building of large and complex data sets from spurious sources while thinking strategically about uses of data and how data use interacts with data design.
• Provides support to generate hypotheses and create analytical models that answer impactful business questions.
• Meet with the business clients to gather solutions requests and data requirements to provide feedback to the data science team.
• Implement processes and layouts as instructed by the data science team for complex data sets used for modeling, data mining, and research purposes.
• Build and implement data sets as instructed by the data science team, updating and making adjustments where necessary.
• Implement statistical data quality procedures around new data sources.
• Perform data validation tests and updating procedures to ensure models are successfully implemented.
• Create reports and visualizations based on the results of the models to share with the business clients.
• Monitor the developed data models and systems, identifying any possible issues that need to be resolved.

Engr III – Data Science

• Build and improve geospatial data products that will guide Verizon’s distribution strategy
• Develop and engineer associated distribution machine learning models using standardized programming language (Python, SQL, R) into platforms of insight
• Develop algorithms to feed data insights regarding new distribution initiatives
• Manage and enhance automated decision systems that leverage varied data from cross-stakeholder teams within the Consumer organization
• Lead technical projects, organizing qualitative measurements, timelines, and addressing potential delays.

Marketing Director – Customer Retention

Business Sales Account Executive

Retail Sales Associate

Account Manager – Retail, SMB, Business Sales

Customer Journey Architect

AI Enablement Engineer

Principal Data Science Engineer

Retail Sales Associate

Retail Sales Associate

Senior Inside Sales Representative

Supervisor – Network Engineering

Engr III – Data Science

Principal Data Scientist