Principal Architect – Solutions Architect

Verizon

. Serve as a subject matter expert in Contact Center technologies, providing credible and innovative solutions to internal and external stakeholders .

Posted 5/15/2026full-timeCalifornia, Colorado, North Carolina, Texas, Virginia • 🇺🇸 United StatesLead💰 $124,500 - $239,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a subject matter expert in Contact Center technologies, providing credible and innovative solutions to internal and external stakeholders
Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs
Create compelling solution designs to meet or exceed customer expectations and requirements
Take designs through the approval processes (Peer Review, IQ Board, SOAR, DLM…)
Create both internal and external documentation on the design that can be used as part of the selling motion (external) and for the hand-off to the implementation teams (Internal)
Collaborate closely with the CEx Specialist sellers and Core account teams to shape and deliver sellable and implementable solutions, ensuring alignment with our internal processes and standards
Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition
Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes
Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors
Continuously explore and assess emerging technologies (e.g., conversational AI, digital service, analytics, voice and video communications) to enhance customer engagement strategies
Create high-quality solution documentation, including architectural diagrams, proposals, and presentations.

Requirements

What you’ll need

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience
Proven experience as a Solution Architect or Sales Engineer in the Contact Center space
Ability to understand and align solutions with different market segments and audiences
Understands both business and technical aspects, as well as different sales motions for various market segments and their specific audiences
Demonstrated expertise in at least one major Calling platform (e.g., Cisco UC, Webex Calling, Microsoft Teams Calling)
Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing, workforce engagement, and customer experience design
Working knowledge and experience around integrating with Contact Center/CCaaS environments
Exceptional communication, presentation, and interpersonal skills.

Benefits

Comp & perks

medical, dental, vision
short and long term disability
basic life insurance
supplemental life insurance
AD&D insurance
identity theft protection
pet insurance
group home & auto insurance
401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Solution ArchitectSales EngineerCalling platformCisco UCWebex CallingMicrosoft Teams Callingcloud communicationstelephonySIPIVR

Soft Skills

communication skillspresentation skillsinterpersonal skillscollaborationcustomer engagementproblem-solvinginnovationtrustworthinessadaptabilitytechnical understanding