Veolia Brasil

Affiliate Manager

• Lead and manage strategic and operational Human Resources processes, acting as a business partner to company departments, ensuring legal compliance, process efficiency, and continuous employee development.
• Act as a strategic partner to business areas, aligning HR practices with company objectives and goals, supporting leadership in decision-making based on analysis and best practices.
• Autonomously and strategically manage all stages of the employee lifecycle, from onboarding and internal movements to offboarding, ensuring legal compliance and the best possible experience.
• Conduct end-to-end recruitment and selection processes for higher-complexity and strategic positions, using modern techniques and tools (ATS, competency-based interviews, employer branding) to attract and retain talent aligned with the company culture and business needs.
• Lead the collection, analysis, and interpretation of HR data (turnover, absenteeism, engagement, etc.) to generate strategic insights, prepare management reports, and propose evidence-based actions to inform decision-making.
• Serve as an internal HR consultant to managers and employees, providing specialized advice and support on all people management matters, promoting the company culture and values.
• Lead the implementation of strategic HR projects, such as restructurings, and the rollout of new systems or policies, acting as a change and innovation agent to improve HR practices.

Senior Human Resources Analyst – Business Partner

Support Engineer

• Responsável por solucionar os problemas de baixa/média/alta complexidade, no menor tempo possível, visando a satisfação dos clientes e o funcionamento das ferramentas, em cumprimento aos padrões e políticas estabelecidas pela empresa.
• Realizar atendimento e suporte ao cliente ao software comercializado pela empresa via telefone, chat e ticket, buscando identificar as necessidades e apontar a melhor solução, quanto ao tratamento de chamados de dúvidas funcionais e regras de negócio dos usuários do software.
• Realizar a triagem inicial de chamados, categorizando e priorizando solicitações de acordo com os procedimentos estabelecidos.
• Documentar as soluções aplicadas e contribuir para a base de conhecimento interna.
• Escalar problemas de maior complexidade para o próximo nível de atendimento quando necessário.
• Fornecer orientação aos clientes sobre o uso correto do software comercializado pela empresa.
• Participar de treinamentos e capacitações para aprimorar o conhecimento sobre o sistema e os processos de suporte.
• Manter uma comunicação eficaz com os usuários e a equipe interna.
• Executar ajustes de dados em lote e gerar relatórios personalizados conforme as necessidades do cliente.
• Investigar incidentes utilizando análise de logs e bancos de dados.
• Participar de reuniões com clientes para entender melhor suas necessidades e fornecer soluções adequadas quando necessário.

Analista de Suporte e Atendimento – Junior

Accounts Payable

• Support Accounts Payable routines, contributing to the organization, verification and execution of the area's financial processes
• Perform bank reconciliations
• Validate expense reimbursements
• Validate travel advances
• Enter facilities-related processes
• Support the team's Assistants and Analysts
• Complete and maintain spreadsheets
• Extract bank statements, send receipts and prepare payment compositions

Intern, Accounts Payable

• Analyze the area's process flows and implement improvements to processes and procedures to ensure resource optimization and the performance of key indicators;
• Participate in the design and execution of technology infrastructure projects;
• Handle incoming requests, assessing priority, criticality and complexity according to agreed service levels;
• Interact with external clients to align actions on projects that involve data communication infrastructure resources;
• Support developers in programming new systems and high-complexity applications, reporting routine issues not covered by the system through the registration of support tickets and completion of a problems-and-solutions matrix;
• Maintain existing internal systems, programs and applications to ensure a stable IT environment and contribute to the company's business performance;
• Install, provide support for, and administer SQL databases and any other databases the company may adopt, working autonomously;
• Provide support to users of the ERP/SIGAP (Integrated Management System of Productive Activity) and any additional modules the company may acquire and integrate into SIGAP;
• Provide support to users of the ERP/TOTVS Microsiga system and assist specialized consultants to resolve technical and operational software issues;
• Provide support to users of the PPMA system, used for driver and helper incentive programs;
• Provide support to users of the SIAS system, used for landfill management;

Senior Support and Service Analyst

Pricing Analyst

• Perform commercial activities, optimizing processes, supporting sales and after-sales efforts, managing contracts and providing all necessary support to customers to contribute to the development and implementation of the company’s commercial and technical strategies.
• Identify and contact potential customers to prospect and negotiate new contracts.
• Serve as the interface between the company and customers, supporting all required actions from proposal preparation through post-sale follow-up.
• Prepare commercial proposals.
• Draft commercial contracts and contract amendments.
• Monitor and control negotiations to ensure compliance with deadlines and procedures.
• Conduct technical and commercial visits to strengthen customer relationships and understand their needs for commercial proposals or service improvements.
• Carry out necessary procedures for new customer registrations in the group’s systems and keep data up to date for issuing invoices and bank slips (billing).
• Track the progress of processes with other departments, integrating technical, operational and financial information to remain fully informed about contract status.
• Manage contracts, performing annual adjustments as provided for in the contract.
• Maintain an up-to-date digital folder with customer documents, proposals and contracts consistent with the printed version archived in the physical file.
• Support the collections department with customers where collection was not successful, in order to help reduce delinquency.
• Provide customer support in coordination with support areas.
• Prepare and update contract and billing indicators related to the managed portfolio.
• Contribute to the certification and implementation process for ISO 9000, 14000 and 18000.

Commercial Analyst

Marketing

• Apoio ao planejamento anual de comunicação e marketing regional;
• Relacionamento com a mídia regional, incluindo gestão de demandas, coleta e validação de informações, sugestão de pautas, acompanhamento de entrevistas e mensuração de resultados;
• Apoio às atividades de prevenção e gestão de crises reputacionais, quando necessário;
• Identificação e coleta de informações para pautas regionais destinadas aos canais internos e externos;
• Elaboração e condução de campanhas e eventos institucionais, internos e de marketing, conforme calendário mensal e anual;
• Implementação de ações sociais e de relacionamento com as comunidades;
• Execução e acompanhamento das ações de comunicação interna, incluindo a gestão dos canais internos das unidades sob sua responsabilidade (murais, TV e rádio corporativas) e dos embaixadores da comunicação;
• Apoio na implementação de iniciativas voltadas ao fortalecimento da comunicação interna e da marca empregadora;
• Apoio às ações de marketing local, em alinhamento com a matriz, incluindo o acompanhamento e reporte dos resultados obtidos;
• Levantamento das necessidades locais relacionadas a materiais de marketing e posicionamento da marca.

Senior Human Resources Analyst – Business Partner

Analista de Suporte e Atendimento – Junior

Intern, Accounts Payable

Senior Support and Service Analyst

Commercial Analyst

Analista de Comunicação e Marketing Pleno