Senior Support and Service Analyst

Veolia Brasil

Senior Support Analyst focusing on infrastructure technology projects with a passion for sustainability. Ensures process optimization and provides user support for integrated systems.

Posted 6/25/2026full-timeMaceió • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

ERPPHPSQL

About the role

Key responsibilities & impact

Analyze the area's process flows and implement improvements to processes and procedures to ensure resource optimization and the performance of key indicators;
Participate in the design and execution of technology infrastructure projects;
Handle incoming requests, assessing priority, criticality and complexity according to agreed service levels;
Interact with external clients to align actions on projects that involve data communication infrastructure resources;
Support developers in programming new systems and high-complexity applications, reporting routine issues not covered by the system through the registration of support tickets and completion of a problems-and-solutions matrix;
Maintain existing internal systems, programs and applications to ensure a stable IT environment and contribute to the company's business performance;
Install, provide support for, and administer SQL databases and any other databases the company may adopt, working autonomously;
Provide support to users of the ERP/SIGAP (Integrated Management System of Productive Activity) and any additional modules the company may acquire and integrate into SIGAP;
Provide support to users of the ERP/TOTVS Microsiga system and assist specialized consultants to resolve technical and operational software issues;
Provide support to users of the PPMA system, used for driver and helper incentive programs;
Provide support to users of the SIAS system, used for landfill management;

Requirements

What you’ll need

Programming languages (ASP.NET, C#, PHP)
Databases
Integrated systems

Benefits

Comp & perks

Medical coverage (Unimed insurance);
Dental coverage (Bradesco Dental);
Meal allowance and food voucher (Ticket Restaurante) or on-site cafeteria (varies by unit);
Wellhub (Gympass);
Veolia Cares: employee physical and financial health care program;
Life insurance 100% subsidized by Veolia;
Extended maternity leave - 6 months (180 days);
Extended paternity leave - 20 days;
Support for volunteer activities;
Educational subsidy for undergraduate, graduate and language studies in accordance with current policy;
Subsidy for external courses (according to current policy) and access to 16,000 courses on LinkedIn Learning;

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ASP.NETC#PHPSQL databasesIntegrated Management SystemERPTOTVS MicrosigaPPMA systemSIAS systemtechnology infrastructure projects

Soft Skills

process improvementresource optimizationclient interactionproblem-solvingsupportcommunicationautonomyprioritizationcritical thinkingcollaboration