Venn Strategies

Sales Engineer

• Support the pre-sales cycle by leading product demonstrations to prospective customers.
• Provide technical support on sales calls and at presentations throughout the sales cycle, articulating the features, benefits, key differentiators, and value proposition of our product.
• Develop collateral to drive adoption and support product training.
• Maintain up-to-date knowledge of our product, the market, and other competitive solutions.
• Use technical savvy and product expertise to drive brand awareness and support our Sales and Marketing strategies at webinars, conferences, and other industry events.
• Work with the Product and Sales teams to ensure correct pricing.
• Document activities, customer, and partner learnings within the company’s CRM software.

Customer Success Manager

• Manage a portfolio of enterprise and strategic accounts, ensuring alignment with customer business objectives and Venn’s solutions.
• Develop success plans that define clear outcomes, ROI metrics, and adoption milestones.
• Ensure customers achieve measurable value from Venn’s platform.
• Build and maintain relationships with senior stakeholders, including C-level executives, to secure renewals, expansions, and advocacy.
• Own renewal cycles and proactively identify upsell/cross-sell opportunities that contribute to revenue growth.
• Act as the voice of the customer internally, collaborating with Product, Engineering, and Sales to shape features, influence roadmap priorities, and resolve escalations.
• Identify at-risk accounts early, build mitigation strategies, and lead executive-level intervention to protect revenue.
• Leverage customer health metrics, usage data, and sentiment tracking to guide engagement strategies and ensure data-backed decision-making.
• Act as a trusted advisor by staying current on industry trends, security standards, and compliance frameworks relevant to our clients.
• Own executive relationships across high-value accounts, drive product adoption, and secure renewals and expansions for Venn’s BYOD security platform.

Senior Customer Success Manager

Affiliate Manager

• Develop and own the strategy for Venn’s affiliate and referral marketing programs, aligning with overall GTM and revenue goals.
• Recruit, onboard, and enable high-quality affiliate and referral partners across relevant ecosystems.
• Build incentive structures and partner tiers that drive sustained performance.
• Launch and manage co-marketing campaigns with affiliates and referral partners (email, content, social, webinars).
• Design and implement scalable referral and affiliate workflows, ensuring a seamless partner and customer experience.
• Build creative assets and messaging toolkits that empower partners to promote Venn effectively.
• Plan and manage partner-driven events and activations (e.g., referral contests, affiliate promotions, virtual roundtables).
• Track, analyze, and optimize affiliate and referral performance using attribution models and reporting dashboards.
• Identify top-performing partners and double down on high-ROI activities.
• Provide ongoing insights and recommendations to Marketing and Sales leadership.
• Work closely with Sales, Customer Success, Product, and Legal to ensure partner leads are routed, tracked, and converted effectively.
• Partner with Product Marketing to align messaging and GTM positioning across all affiliate/referral campaigns.

Sales Engineer

Senior Customer Success Manager

Marketing Manager, Affiliates and Referral Partners