Veeva Systems

Bilingual Technical Customer Service Associate, Italian/English

Veeva Systems

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.
  • Company values: Do the Right Thing, Customer Success, Employee Success, and Speed.
  • Work Anywhere company supporting flexibility to work from home or in the office.
  • Join us in transforming the life sciences industry and making a positive impact on customers, employees, and communities.
  • The Role: build a career, provide an excellent customer experience, advise users on best practices, identify and resolve application issues, and maintain high standards of customer service.

Requirements

  • 1+ year of relevant experience in a customer service role
  • Effective communication, organizational and time management skills
  • Professional telephone manners
  • Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
  • Excellent verbal and written communication skills (Italian, English)
  • Ability to quickly understand client requirements and needs, and articulate potential solutions