Salary
💰 $49,800 - $69,000 per year
About the role
- Optimizing and analyzing cash collection from PowerSchool customers
- Processing vendor invoices into the accounting system and supporting payment of invoices
- Making phone calls and corresponding with customers in a fast-paced goal-oriented Accounts Receivable department
- Updating, tracking, and delivering management and financial reports on a recurring basis
- Researching, resolving, and responding to issues and inquiries from customers
- Reducing delinquency for assigned accounts
- Conducting data analysis, evaluating business processes, determining business needs, identifying requirements, and developing data system analysis
- Identifying and implementing process improvement opportunities in the collection process
- Establishing and maintaining effective and cooperative working relationships with customers and internal stakeholders
- Participating and sometimes leading team planning meetings
- Providing excellent and considerate customer service to customers and business partners
- Delivering a high level of service to achieve and maintaining high satisfaction levels and support customer retention
Requirements
- 1-3 years experience in a business or data analyst role
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience
- Ability to independently research, resolve, and respond to issues and inquiries from customers
- Excellent customer service and conflict resolution skills
- Strong oral, written, and verbal communication abilities
- Ability to prioritize and manage multiple projects at the same time
- Ability to identify and resolve complex problems requiring changes in priorities and workflows, or partnering with other business units
- Preferred: 1-3 years experience with SalesForce and/or NetSuite systems
- Preferred: Advanced MS Excel and PowerPoint Skills