Veeam Software

Manager

• Build Relationships That Matter: Cultivate and nurture lasting connections with key customer advocates, transforming them into champions for Veeam.
• Create a Portfolio of Stars: Develop a strategic portfolio of high-profile customer brands that can be celebrated in case studies, testimonials, and at industry events.
• Lead the Charge on Advocacy: Manage and maintain a database of public and private references, including advocates for peer-to-peer and NDA engagements, to drive value for sales and marketing.
• Collaborate Across Teams: Partner with sales, marketing, customer success, engineering, and alliances to identify standout customer stories and grow the advocate pool.
• Showcase Success Stories: Coordinate customer interviews, craft compelling narratives, and oversee the review and approval process for advocacy assets like success stories, quotes, and videos.
• Drive Impactful Campaigns: Leverage customer voices in marketing campaigns, PR, AR, and field activities to strengthen brand trust and credibility.
• Track and Optimize: Monitor the use of advocacy assets across all formats, ensuring they deliver maximum impact for Veeam’s brand and sales initiatives.
• Produce High-Quality Content: Oversee supplier contracts and manage the creation of professional video testimonials and other advocacy assets.
• Be the Trusted Advisor: Serve as a go-to resource for sales and marketing teams, helping them harness the power of customer advocacy to support their goals.
• Innovate and Grow: Lead operational efficiency projects and explore new ways to elevate Veeam’s customer advocacy program.

Customer Advocacy Manager

Systems Engineer

• Lead complex pre-sales engagements, including discovery, architecture design, solution positioning, and technical validation.
• Act as a trusted advisor to IT practitioners, engineers, architects, and senior leaders by translating business objectives into secure, resilient, and scalable architectures.
• Deliver compelling technical demonstrations and decision-maker presentations that clearly articulate business value, cyber risk reduction, and operational outcomes.
• Design and manage proofs-of-concept (POCs) to technical closure, aligned to customer success criteria and operational realities.
• Collaborate with customers and partners to define architectural strategies supporting data resilience, ransomware recovery, compliance, and hybrid-cloud adoption.
• Create tailored proposals and contribute to enterprise-scale RFP and RFx responses.
• Maintain strong awareness of industry trends, emerging threats, and competitive positioning to effectively represent Veeam in business discussions.
• Partner closely with sales, product management, engineering, and ecosystem partners to influence solution architecture and product direction.

Senior Systems Engineer

Salesforce Analyst

• Lead requirements gathering and translate business needs into clear, actionable user stories and functional specifications
• Collaborate with engineers and stakeholders to shape solution approaches that align with Salesforce capabilities and best practices
• Analyze existing processes and recommend improvements to enhance efficiency and scalability within Sales Cloud
• Define acceptance criteria and support QA and UAT efforts to ensure solutions meet business expectations
• Document system behavior, data flows, and functional designs to support implementation and long-term maintainability
• Support development teams by clarifying requirements, identifying dependencies, building proof of concepts and troubleshooting production issues
• Contribute to backlog grooming and prioritization within an Agile framework

Senior Salesforce Systems Analyst

Director

• Lead global channel transactability strategy for distributors and aggregators, focusing on scalable transaction motions (e.g., ordering, renewals, overage scenarios, entitlements) and reduced friction.
• Serve as the distributor/aggregator systems SME: bring deep knowledge of distributor operating models and internal system capabilities/constraints to guide Veeam decision-making and integration direction.
• Define integration requirements and standards for partner connectivity (e.g., EDI/API data exchange patterns, partner data synchronization, onboarding technical readiness), ensuring scalability and consistency across partners.
• Translate business intent into actionable requirements by gathering channel commerce needs and producing clear functional/technical requirements for delivery teams (CT and other system/data owners).
• Drive cross-functional alignment and execution by leading stakeholders across teams to converge on the right transaction approach and sequencing, and by unblocking complex transactability issues.
• Improve end-to-end processes by identifying breakdowns and friction across the channel transaction lifecycle, recommending pragmatic changes that improve speed, reliability, and partner experience.
• Enable “reportable” transactability by ensuring transaction events and required datapoints are captured consistently and can be retrieved for analysis (e.g., ensuring metrics like ARR are technically possible to pull), without owning internal dashboard build-out.
• Support tooling and platform decisions (as needed) by providing expert input on integration feasibility and scalability for partner-facing and channel-adjacent tooling (e.g., PRM/portal capabilities, incentives tooling, MDF tooling).
• Own escalation and resolution support for partner-impacting transactability failures, driving root-cause clarity and durable remediation in partnership with engineering and operations teams.
• Ensure smooth operational handoff by documenting processes/integration assumptions and transitioning delivered capabilities to operational teams for ongoing support.

Director, Channel Commerce Strategy – Distribution

Data Analyst

• Own the Corporate Dashboard Portfolio: Design, build, and maintain Tableau dashboards spanning key corporate metrics, with a primary focus on ARR, incremental ARR, net revenue retention (NRR), acquisition, upsell, downsell, and churn.
• Deliver Analytical Insights: Go beyond reporting — proactively surface trends, anomalies, and opportunities across corporate and revenue data and present findings to senior leadership.
• Partner with Stakeholders: Serve as the primary analytics point of contact for executive and cross-functional teams, translating business questions into data-driven answers.
• Write and Optimize SQL: Query large-scale databases to extract, transform, and validate data for dashboards and ad hoc analyses.
• Maintain Data Quality: Collaborate with data engineering to ensure upstream data pipelines produce accurate, timely inputs for reporting.
• Drive Continuous Improvement: Identify opportunities to improve existing dashboards, automate manual reporting, and introduce new analytical capabilities — including AI-assisted tools where appropriate.
• Document and Standardize: Establish clear definitions, data dictionaries, and best practices for corporate and ARR-related metrics across the organization.

Senior Data Analyst

Customer Success Manager

• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Serve as a trusted advisor and communicator to executive leadership.
• Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

• Strategic Coordination & Governance: Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion)
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings
• Creating win back plays for the Enterprise
• Providing structured insights and customer and market trends in the Enterprise
• Impactful Communication: Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Organizational Influence: Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives
• Talent Development: Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Customer Support

• Act as a trusted operational partner to Customer Technical Support leadership, translating strategy into scalable execution
• Own and evolve the global Customer Support operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure support health, productivity, and predictability
• Own and enhance the end-to-end Technical Support Engineer (TSE) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer interactions
• Drive cross-functional alignment with Renewals, Customer Success, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

Senior Renewals Operations Manager, Customer Support

• Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
• Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify churn risk and optimize performance
• Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
• Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

Senior Renewals Operations Manager, Customer Success

• The Senior Director – Enterprise Renewals Account Management will act as a strategic leader and operational catalyst, driving retention and growth across the Americas enterprise portfolio, encompassing EMEA and APJ regions (Central, East, South, North-West).
• Success will be measured by achieving renewal and new business targets, strengthening Net Revenue Retention (NRR), and cultivating a high-performance, results-driven culture.
• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal, ensuring seamless execution of renewal strategies.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Leading the team to reach Account Growth Quotas (Renewal + Expansion).
• Together with sales counterparts, owns forecasting accuracy for the pipeline and bookings.
• Creating win back plays for the Enterprise.
• Providing structured insights and customer and market trends in the Enterprise.
• Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.
• Shape policies and frameworks for renewal governance, pricing strategies, renewals strategies and compliance across regions.
• Engage directly with customer C-Suite executives.
• Build and mentor a high-performing team, fostering a culture of accountability, innovation, and continuous improvement.

Senior Director, Renewals & Customer Success – Enterprise

Operations

• Act as a trusted operational partner to Professional Services leadership, translating strategy into scalable execution
• Own and evolve the global Professional Services operating model, ensuring consistency and scalability across regions
• Drive the rhythm of the business (weekly, monthly, quarterly) to proactively identify risks and optimize performance
• Define and track KPIs and leading indicators to measure health, productivity, and predictability
• Own and enhance the end-to-end Technical Account Manager (TAM) experience, improving workflows, tools, and processes
• Reduce operational friction and increase time spent on high-value customer engagement
• Drive cross-functional alignment with Renewals, Customer Success, Support, Sales, Finance, and Systems teams
• Lead change management initiatives to ensure adoption of new processes, tools, and operating models
• Leverage data, analytics, and AI-driven capabilities to deliver insights, improve predictability, and enable automation
• Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models

Senior Renewals Operations Manager, Professional Services

Software Engineer

• Lead the onboarding and adoption of Veeam Data Cloud workloads for customers across multiple geographies and levels of complexity
• Serve as a technical product expert for Veeam SaaS solutions, supporting customers and internal teams as needed
• Monitor customer health by analyzing telemetry and usage data, proactively identifying risks and escalating when necessary
• Collaborate with post-sales, product, and cross-functional teams to improve customer outcomes and experiences
• Align Veeam solutions to customer business objectives and use cases to maximize value realization
• Provide structured feedback to Product Management on feature gaps and limitations impacting adoption and growth
• Develop and maintain internal documentation and contribute to continuous process improvement

Lead Domain Engineering Specialist

• Innovate and develop go-to-market monetization strategies inclusive of economic model design
• Identify & prioritize opportunities to drive customer value, penetration, & bookings
• Understand and advise on implications of decision on overall economic model vision and strategic outcomes
• Help prioritize product roadmaps and determine go-to-market monetization strategy for new offerings
• Align packaging & pricing with customer value and success
• Evolve packaging/pricing models to better align with differing customer needs / value / willingness-to-pay and encourage deeper customer relationships
• Optimize price levels based on value/willingness-to-pay, competition, and go-to-market strategy
• Advise on improving pricing processes, insights, and performance measurement
• Review and advise process foundations to improve governance, execution, market validation, & decision making
• Measure and track pricing performance to enable continuous improvements
• Team with a diverse cross-functional group of marketing, product and sales experts to bring industry leading solutions to market
• Conduct hypothesis-driven analyses to identify and quantify monetization / packaging opportunities
• Scope, structure, and execute upon strategic monetization initiatives to accelerate business growth
• Build analytical models to inform and influence monetization and economic model strategy
• Drive voice of customer interviews and large-scale quantitative customer research
• Work with and advise the Product, Sales, and Marketing leadership to develop and refine solutions, build consensus, and steer senior-level decision making
• Design testing and implementation plans to support global rollout of new packaging and monetization initiatives
• Communicate key insights to cross-functional stakeholders and senior leaders
• Extract and synthesize key results and prioritize for communication
• Transform findings into actionable recommendations

Senior Director, Monetization Strategy

Artificial Intelligence

• Own and evolve enterprise data governance to ensure data is reliable, explainable, and fit for AI consumption, not just analytics or reporting.
• Establish clear standards for data definitions, ownership, quality, lineage, and access across core domains (e.g., Account, Customer, Product, ARR, Employee).
• Define and enforce clear data quality thresholds required before data can be used by AI systems, including accuracy, completeness, timeliness, and consistency.
• Create explicit “AI-approved” vs. “not AI-ready” data classifications to remove ambiguity for AI and internal AI product teams.
• Certify authoritative datasets, metrics, and definitions that AI agents, models, and analytics must use.
• Actively reduce duplicate, unofficial, or unmanaged datasets that lead to conflicting answers, model drift, and loss of trust.
• Extend data governance beyond tables and dashboards to AI agents, features, and models, ensuring clarity on what data they use, how it is transformed, and where accountability sits.
• Maintain end-to-end data lineage from source systems through transformations to AI outputs.
• Work closely with Data Science, AI, and Sales AI teams to embed governance into AI design and delivery, rather than bolting it on after the fact.
• Serve as the primary data governance partner to Security, Legal, Privacy, and Risk, ensuring AI data usage aligns with regulatory, contractual, and customer commitments.
• Treat AI data inputs as living assets, continuously monitoring for drift, degradation, misuse, or changing business context as AI adoption scales.

Customer Advocacy Manager

Senior Systems Engineer

Senior Salesforce Systems Analyst

Director, Channel Commerce Strategy – Distribution

Senior Data Analyst

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Senior Renewals Operations Manager, Customer Support

Senior Renewals Operations Manager, Customer Success

Senior Director, Renewals & Customer Success – Enterprise

Senior Director, Renewals & Customer Success – Enterprise, EMEA, APJ

Senior Renewals Operations Manager, Professional Services

Lead Domain Engineering Specialist

Senior Director, Monetization Strategy

Senior Director, AI-Ready Data Governance