Senior Customer Success Engineer

Veeam Software

Senior Customer Success Engineer at Veeam responsible for customer onboarding and technical success. Leading efforts to maximize customer impact through effective data resilience strategies.

Posted 6/3/2026full-timeRemote • 🇧🇷 BrazilSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels.
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform.
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders.
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment.
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion.
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR.
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

Requirements

What you’ll need

5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role.
English & Portuguese Fluent
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices.
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus.
VMCE certification required (may be completed post-hire within an agreed timeframe).
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value.
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations.
Excellent communication, cross-functional collaboration, and stakeholder management skills.

Benefits

Comp & perks

Paid home Internet
Coffee & snacks at the office
Health insurance for employee and immediate family group
Life insurance
Paid gym academy (TotalPass)
Hybrid work model

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data backupdata recoveryscriptingautomationcloud platformsvirtualizationoperating systemsprotection plansmigrationsrecovery simulations

Soft Skills

executive stakeholder engagementcommunicationcross-functional collaborationstakeholder managementbusiness outcome translationrisk assessmentstrategic planningtechnical insightsvalue proposition articulationcustomer-facing skills

Certifications

VMCEAWS Solutions ArchitectMicrosoft Azure AdministratorMicrosoft Azure Solutions Architect Expert