Varicent

Platform Engineer

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
• Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
• Proficient in utilizing all support tools and processes to resolve cases.
• Share best practices for the utilization and deployment of Varicent products.
• Support KPI targets (SLA, QA, Resolution, etc.).
• Available for scheduled weekend coverage for on call rotation.

Platform Support Engineer

Application Engineer

Application Support Engineer, SQL, SaaS

Support Engineer

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication.
• Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system.
• Proficient in utilizing all support tools and processes to resolve cases.
• Share best practices for the utilization and deployment of Varicent products.
• Support KPI targets (SLA, QA, Resolution, etc.).
• Available for scheduled weekend coverage for on-call rotation.

Application Support Analyst

Technical Account Manager

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs &amp; technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

Technical Account Manager, SQL

Technical Analyst, SQL

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stakeholders to review change management process and propose future state where possible

Sales

• Build and execute a high‑impact prospecting strategy with Business Development
• Identify ideal customers across your region
• Develop strategic sales plans with Sales Leadership
• Lead successful sales campaigns that deeply understand customer needs
• Manage pricing and contract negotiations with Varicent leadership and clients

Regional Sales Manager

Account Executive

Architect

• Guide the evolution of enterprise technology ecosystem
• Define and execute a modern enterprise architecture strategy
• Lead software consolidation and value reclamation efforts
• Establish measurable performance frameworks
• Help ensure emerging technologies are introduced into the enterprise environment

Director, IT Architecture

Payroll

• Personally execute end-to-end payroll processing, with a primary focus on Canada and US payroll
• Process payroll cycles across multiple regions, ensuring accuracy and timeliness
• Manage payroll inputs, calculations, adjustments, and reconciliations
• Support global year-end payroll activities, tax filings, and reporting
• Administer Canada and US benefits including health, dental, disability, life, retirement plans, wellness programs, and leaves
• Ensure compliance with federal, provincial, state, and international payroll legislation
• Act as escalation point for payroll and benefits inquiries
• Manage and optimize payroll systems such as UKG, Workday, CloudPay, ADP, or similar

Payroll Manager

Business Development Rep

• Develop prospecting strategy along with Business Development resource.
• Identify ideal customers in the region.
• Develop overall sales strategy along with sales leadership.
• Execute successful sale campaign ensuring customer requirements are understood and met.
• Manage pricing and contract negotiation process along with Varicent leadership and customers.

Platform Support Engineer

Application Support Engineer, SQL, SaaS

Application Support Analyst

Technical Account Manager, SQL

Technical Analyst, SQL

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Technical Account Manager

Regional Sales Manager

Account Executive

Director, IT Architecture

Payroll Manager

Enterprise Business Development Executive