Technical Account Manager

Varicent

Technical Account Manager responsible for managing client relationships and technical needs for Varicent's SaaS solutions. Collaborate with customers to drive revenue optimization and ensure successful adoption of software.

Posted 5/11/2026full-timeRemote • New Hampshire • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
Review impact of new features and fixes and assess those against customers organizational needs
Assist in configuring Varicent specific solutions based on customer requirements as requested
Generate and communicate monthly performance and support metric reports
Analyze usage data and metrics to identify remedial actions required
Help implement remedial actions for proactive maintenance
Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
Take initiative in identifying growth opportunities
Collaborate with our team to achieve sustainable project and product growth
Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
Work with internal stake holders to review change management process and propose future state where possible

Requirements

What you’ll need

At least 7 years of experience in IT Consulting, Enterprise Software Implementation
Bachelor’s Degree or higher in a technical field or a related business discipline
Prior experience with Query Based Languages and Relational Databases
Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
Time management: organize work schedules ensuring deadlines are always met
Strong business communication skills
Experience in gathering and interpreting requirements and matching those with product capabilities
Ability to empathize with customers and understand their needs at every stage of the software lifecycle
Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

Benefits

Comp & perks

Varicent stands at the forefront of innovation, celebrated as a market leader in the SPM space.
Innovate with Purpose: Build impactful solutions for customers worldwide.
Join Excellence: Work in a diverse, collaborative, and innovative team.
Shape the Future: Lead in redefining revenue optimization.
Grow Together: Unlock your potential in a supportive environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT ConsultingEnterprise Software ImplementationQuery Based LanguagesRelational DatabasesSQLdata manipulationMicrosoft ExcelVaricent software products

Soft Skills

time managementbusiness communicationempathyinitiativeadaptability

Certifications

Bachelor’s Degree