Assistant Business Manager
Acosta
Customer Support Representative
Vantage Data Centers
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Tackle incoming client calls/e-mails related to application questions, application use, technical issues, and/or product and service orders
- Engage in detailed conversation with customers to understand their needs and offer solutions
- Quickly learn the various web-based software applications that Vantage Learning offers & utilize
- Assist with additional operations tasks as directed by operations management
- Work with end user technical staff to trouble-shoot technical issues
- Work with various Vantage departments to ensure customer needs are met or exceeded
- Assist in the Quality Assurance efforts of new products and services
- Miscellaneous duties, as assigned
Requirements
- Bachelor’s degree
- 1 year of customer-service and/or sales experience
- Ability to maintain a positive, enthusiastic, and professional demeanor
- Technical training related to software, network services and/or online applications
- Excellent communications skills (verbal and written) with the ability to effectively converse & interact with the sales team
- Excellent listening, time management and organizational skills
- Self-motivated with ability to set & achieve self-imposed goals with minimal direction or supervision
- Bright, outgoing, and motivated individuals with a “can-do” attitude
- Experience in an IT and/or Software Helpdesk Support is a plus
