Vanguard

Financial Planning and Analysis

• Supports the strategic assessment of new and existing investment products for the institutional marketplace
• Develops data-driven recommendations and decision-ready materials informing product strategy
• Leads strategic assessment of Vanguard’s institutional retirement investment product offering
• Conducts deep strategic analysis of market, competitive, client, regulatory, and industry trends
• Synthesizes qualitative and quantitative insights for clear, data-based recommendations

CIT Investment Product Strategy Manager

Human Resources

• Shape enterprise impact by evolving succession planning, talent review, assessment, executive development, and mobility into a cohesive, forward‑looking talent approach that improves clarity, objectivity, and decision quality.
• Build what lasts by designing simple, scalable executive talent frameworks and standards that work across businesses and geographies while supporting enterprise consistency and inclusion.
• Modernize how work gets done by leveraging technology, data, and automation to reduce friction, improve insight, and enable fairer, more transparent decisions.
• Be close to the work through hands‑on execution of succession and contingency planning for business‑critical roles—to identify risk, uncover opportunity, and close gaps through development, mobility, retention, and external pipelines.
• Elevate assessment and potential identification by helping define enterprise talent standards and assessment approaches that inform succession, development, and movement of senior talent.
• Connect strategy to development by partnering with Leadership Development to ensure executive development investments are tightly aligned to succession priorities and role‑critical capabilities.
• Influence the full talent ecosystem by partnering with Executive Talent Acquisition, HR Business Partners, and external experts to align success profiles, workforce planning insights, and internal and external pipelines.
• Prove value through insight by evaluating the impact of talent programs using meaningful data and translating insights into continuous improvement and sustained enterprise value.

Senior Specialist, Executive Talent Management

Engineering Manager

• Leads, coaches, and develops a team of engineers.
• Establishes clear performance expectations, provides ongoing feedback, and supports career growth.
• Conducts performance reviews and makes compensation decisions in alignment with Human Resources policies.
• Owns responsibility for team outcomes, ensuring work is prioritized, risks are managed, and commitments are delivered in a timely and reliable manner.
• Applies a strong technical skillset to engage meaningfully with the team’s work.
• Guides solution design, supports engineering decision-making, reviews technical approaches, and provides practical coaching to engineers.
• Fosters a culture of learning, adaptability, and continuous improvement.
• Encourages experimentation, reflection, and the evolution of engineering and delivery practices.
• Supports healthy team dynamics and effective collaboration.
• Reinforces clear roles, working agreements, and sustainable team rhythms that enable consistent performance.
• Identifies and resolves impediments that affect delivery, quality, or team effectiveness.
• Escalates complex issues to IT experts as needed and simplifies constraints to maintain momentum.
• Partners closely with product leaders, technical leaders, and business stakeholders to clarify priorities, align expectations, and ensure delivered solutions meet evolving needs.
• Promotes high standards of engineering quality, including reliability, scalability, and performance.
• Reinforces sound development and testing practices.
• Participates in departmental planning, staffing discussions, and operational initiatives.
• Contributes to improving engineering practices and organizational effectiveness.
• Participates in special projects and performs other duties as assigned.

Engineering Manager, IT Delivery

Sales Operations Manager

• Leads a team responsible for the strategic vision and roadmap for Personal Investor Crew Desktop
• Oversees digital product management activities for multiple digital products or one strategic product
• Influences and collaborates with cross-functional teams to create best practices
• Manages the entire product life cycle from strategy and planning through execution
• Conducts market research and analyzes consumer trends
• Prepares product documentation and provides technical support to internal teams

Senior Product Manager – Sales & Sales Enablement

Product Manager

• Leads a team responsible for the strategic vision and roadmap for Personal Investor Crew Desktop
• Incorporates market research and consumer trends to influence innovation, product direction, and cross-functional execution
• Hires, evaluates, and supervises crew
• Sets performance standards, reviews performance, and makes informed compensation decisions
• Oversees digital product management activities for multiple digital products or one strategic product
• Influences and collaborates with cross-functional teams to create best practices
• Oversees digital product teams' support of messaging, communication, and customer outreach
• Facilitates strong business support through working with team members
• Drives connection across all appropriate internal and external stakeholders
• Manages the entire product life cycle from strategy and planning through execution
• Conducts market research and analyzes consumer trends to identify opportunities for product innovation and enhancement.

Senior Product Manager – Custom & Desktop Applications

Client Services Representative

• Partners with Relationship Managers in the execution of client service needs for all clients.
• Acts as liaison between all affected internal departments to coordinate and lead the resolution of processing and administrative issues.
• Communicates issues related to daily plan administration to all affected internal and external parties.
• Acts as point of contact for the relationship by working with outside vendors and all appropriate parties.
• Coordinates special processing events by working with clients and internal departments to ensure accurate processing of special events.
• Works directly with clients on operational issues, service adoption and plan enhancements.
• Adheres to all internal policies, procedures and guidelines in the handling of processing and administrative issues.
• Anticipates client needs and works directly with clients on operational issues, service adoptions and plan enhancements.
• Analyzes operational issues and collaborates with clients and internal departments to identify trends and eliminate errors that impact processing and daily administration.
• Works in partnership with all affected internal departments to ensure the highest quality service and compliance with ERISA, in accordance with Vanguard’s policies and procedures, and clients’ plan provisions and workflows.
• Actively participates in or leads Vanguard Unmatchable Excellence (VUE) initiatives, including continued focus on VUE related activities, such as metrics tracking and reporting, proactively seeks new ways to exceed VUE dashboard goals and provides suggestions for improvement.
• Independently evaluates client relationship to recommend strategic plan and workflow changes to streamline operational efficiencies, resulting in the highest quality of service.
• Provides mentoring for less tenured Client Relationship Administrators.
• Initiates development of new services through project teams. Participates and leads special projects and other duties as assigned.
• Establishes and communicates detailed procedures with all impacted internal and external areas for the on-going administration of plans.
• Participates in special projects and performs other duties as assigned.

Senior Client Service Manager

ServiceNow

• Design, engineer, configure, and support CMDB functionality within the ServiceNow platform.
• Build CMDB solutions aligned with ServiceNow best practices and performance standards.
• Support implementation, optimization, and adoption of advanced ServiceNow capabilities.
• Ensure CMDB-related services remain stable, secure, resilient, and scalable.
• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.
• Accelerate delivery by reducing cycle time for enhancements and fixes impacting CMDB workflows.
• Identify and reduce technical debt to improve maintainability and reliability of the platform.
• Partner closely with CMDB governance, operations, and client teams to translate requirements into durable technical implementations.

ServiceNow Platform Engineer – CMDB

Infrastructure Engineer

• Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
• Support and maintain ServiceNow Discovery across on-prem and cloud environments (AWS, Azure, GCP).
• Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
• Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
• Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
• Support onboarding and sustainment of new technologies and AI-enabled capabilities from an operational perspective.
• Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
• Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
• Support platform upgrades, patches, monitoring, and performance optimization.
• Create and maintain technical documentation, diagrams, and troubleshooting guides.

CMDB Operations and Infrastructure Engineer

Data Scientist

• Develops complex queries and performs extensive programming to access, transform, and prepare data for statistical modeling.
• Leads and executes deep dive diagnostic, predictive, and prescriptive analytics to support data-driven business decision making. Mentors and develops junior data scientists and analysts.
• Identifies and diagnoses data inconsistencies and errors, documents data assumptions, and forages to fill data gaps.
• Engages with internal stakeholders to understand and probe business processes in order to develop hypotheses. Brings structure to requests and translates requirements into an analytic approach.
• Guides test design, research design, and model validation. Provides statistical consultation services. Serves as the analytics expert on cross functional teams for large strategic initiatives and contributes to the growth of the Vanguard analytic community.
• Prepares and delivers insight presentations and action recommendations. Communicates complex analytical findings and implications to business leaders.
• Participates in special projects and performs other duties as assigned.
• Designs scalable data mining models and reporting protocols to identify trends and patterns in massive datasets.
• Applies modern and emerging data science techniques to solve business problems across functions such as marketing, economics, and operations.
• Contributes to the advancement of analytics through exploratory research and application of cutting-edge statistical theory.

Data Scientist, Specialist

• Build, maintain, and deepen relationships with clients by understanding their financial goals, priorities, and overall financial situation.
• Identify client needs and collaborate with internal partners to develop and deliver appropriate investment and planning solutions.
• Partner with sales executives and other stakeholders to support business development initiatives and the overall sales process.
• Analyze client risk tolerance and provide guidance on asset allocation, savings strategies, and spending approaches aligned to client objectives.
• Conduct regular portfolio reviews and prepare clear, client‑focused reports addressing performance, strategy, and ongoing advisory needs.
• Implement wealth‑building and investment strategies consistent with Vanguard’s investment philosophy and established guidelines.
• Maintain accurate and up‑to‑date client records while ensuring compliance with all regulatory requirements, Vanguard methodologies, and investment policies.
• Develop and maintain a working knowledge of Vanguard funds, products, and services in order to educate and guide clients effectively.
• Stay informed on financial planning concepts, capital markets, and broader financial services industry trends.
• Participate in special projects and contribute to process improvements that enhance the client experience.

Senior Financial Advisor

Analyst

• Acquire, integrate, and analyze structured and unstructured data
• Perform advanced analysis of historical and campaign data
• Drive analytic insights through regression and other advanced analytics techniques
• Develop subject matter expertise in audience targeting and campaign analysis
• Create clear, actionable visualizations and presentations
• Partner with stakeholders to understand business objectives
• Promote best practices and continuous improvement

Senior Analyst – Specialist

Risk

• Actively contribute to USP delivery through participation in sprint execution, reviews, and retrospectives.
• Support backlog execution and incremental delivery of USP capabilities in alignment with program priorities.
• Ensure accuracy, completeness, and consistency of security and risk data ingested into USP reporting layers.
• Own and maintain security and risk data mappings supporting USP reporting.
• Troubleshoots software and processes for data consistency and integrity.
• Integrates large scale data from a variety of sources for business, technology, and risk stakeholders to generate insight and make decisions.
• Responsible for writing complex programs, ad hoc queries, and reports.
• Ensures that all code is well structured, includes sufficient documentation, and is easy to maintain and reuse.
• Gains expertise in tools, technologies, and applications/databases in specific to the firm’s USP program.
• Possesses a deep understanding of security vulnerability analysis, risk scoring, and prioritization, incorporating threat intelligence, exploitability, and environmental context.
• Leads all phases of solution development.
• Explains technical considerations at related meetings, including those with internal clients and less experienced team members.
• Tests code thoroughly for accuracy of intended purpose.
• Reviews end product with the client to ensure adequate understanding.
• Provides data analysis guidance as required.
• Designs and conducts training sessions on tools and data sources used by the team and self provisioners.
• Provides job aids to team members and business users.
• Tests and implements new software releases through regression testing.
• Identifies issues and engages with vendors to resolve and elevate software into production.
• Participates in special projects and performs other duties as assigned.

Technical Risk Assurance Analyst, Specialist

Administration

• Design and maintain enterprise architecture for Microsoft 365 and unified communications services (Exchange, SharePoint, Teams, OneDrive, Office365, and other MSFT platforms)
• Lead modernization initiatives and define future-state roadmaps aligned with business goals
• Implement, tune and enforce advanced security configurations and governance policies (Conditional Access, Defender, DLP, MIP, ATP, certificates/TLS, MFA, Zero Trust)
• Implement ALZ (Azure Landing Zone) based Conditional Access & Defender policies that activate during crises and high-risk situations
• Develop and maintain runbooks for documented processes to support our Tier 2 team
• Create scripting (PowerShell, Python, Graph API, etc.) and automation processes to streamline repetitive tasks
• Spearhead end-to-end implementation projects: requirements gathering, solution design, pilot planning, production rollout, post-mortem reviews and operational handoff
• Troubleshoot complex issues spanning endpoints, identity, network, cloud services, collaboration apps and tenant integrations; restore service quickly and prevent recurrence; lead root-cause analysis
• Collaborate with InfoSec, network, NOC, and end-user computing teams to ensure designs align with security standards and operational requirements
• Manage and optimize Microsoft licensing and cost models
• Monitor service health, telemetry and usage trends using Microsoft Defender, Sentinel, Purview, Log Analytics and third-party tools
• Serve as a final escalation point for complex issues
• Mentor junior engineers and contribute to knowledge base

Microsoft 365 Platform Administrator

Operations

• Oversees the daily execution of processing activities performed by contractors, ensuring work is completed accurately, on time, and in alignment with defined service level expectations.
• Monitors volumes, turnaround times, queues, and productivity throughout the day; adjusts work assignments and priorities as needed to meet operational demand.
• Provides guidance on handling complex requests.
• May handle escalated issues.
• Generates reports on business and operational metrics.
• May prepare and deliver presentations to management.
• Oversees the development of relationships with internal partners that facilitate the resolution of client issues.
• Ensures team members collaborate according to Vanguard policies and regulatory requirements.
• Responsible for workflow changes to ensure the highest level of service.
• Ensures team members meet Vanguard service level commitments by providing timely, specific, and actionable feedback.
• Develops and maintains proficient knowledge of Vanguard funds, products, and services.
• Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
• Analyzes department and industry changes and their impact on client service operations.
• Participates in special projects and performs other duties as assigned.

Supervisor, Operations Processing – Transactions

Artificial Intelligence

• Leads control projects with broad scope and complexity within divisions
• Develops and implements internal control framework
• Identifies and remedies complex control gaps
• Provides expert level consulting on audit activities
• Leads and manages risk mitigation initiatives in response to audit findings
• Collaborates with internal and external stakeholders to communicate control solutions