CMDB Operations and Infrastructure Engineer

Vanguard

CMDB Operations and Infrastructure Engineer at Vanguard providing operational support for cloud platforms. Collaborating with infrastructure teams and managing integrations for IT operational excellence.

Posted 5/13/2026full-timeWayne • North Carolina, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformITSMJamfServiceNow

About the role

Key responsibilities & impact

Provide daily operational support for CMDB processes covering infrastructure, cloud, and enterprise platforms.
Support and maintain ServiceNow Discovery across on-prem and cloud environments (AWS, Azure, GCP).
Monitor discovery health, ingestion pipelines, reconciliation rules, and data flows to ensure accurate CMDB population.
Perform operational triage, remediation, and root cause analysis for CMDB data gaps, integration failures, or ingestion anomalies.
Manage and support integrations with existing and new tools, including asset and security platforms (e.g., JAMF, Akamai, Imperva, Wiz, Kong, CrowdStrike).
Support onboarding and sustainment of new technologies and AI-enabled capabilities from an operational perspective.
Act as first-line operational support, escalating complex issues and partnering with senior engineers as needed.
Collaborate with infrastructure, cloud, application, and platform teams to onboard assets and validate relationships.
Support platform upgrades, patches, monitoring, and performance optimization.
Create and maintain technical documentation, diagrams, and troubleshooting guides.

Requirements

What you’ll need

Minimum of five years related work experience.
Undergraduate degree in a related field or the equivalent combination of training and experience.
Bachelor’s degree in a related field or equivalent practical experience.
Foundational experience in IT infrastructure, cloud platforms, systems administration, or platform support.
Hands-on experience or strong familiarity with ServiceNow, ITSM concepts, and CMDB principles.
Working knowledge of cloud platforms such as AWS, Azure, and/or GCP.
Experience supporting or integrating enterprise tools across infrastructure, asset management, or security domains.
Strong troubleshooting, analytical, and operational problem-solving skills.
Ability to work effectively in a governed, standards-driven environment.
Clear written and verbal communication skills.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

CMDB processesServiceNow DiscoveryAWSAzureGCPoperational triageroot cause analysisdata flowsIT infrastructuresystems administration

Soft Skills

troubleshootinganalytical skillsoperational problem-solvingcommunication skillscollaborationescalationdocumentation