Supervisor, Operations Processing – Transactions

Vanguard

Operations Team Leader overseeing contractor workforce in Transfer Agent Operations at Vanguard. Responsibility for monitoring and executing processing activities for U.S.

Posted 5/7/2026full-timeArizona, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversees the daily execution of processing activities performed by contractors, ensuring work is completed accurately, on time, and in alignment with defined service level expectations.
Monitors volumes, turnaround times, queues, and productivity throughout the day; adjusts work assignments and priorities as needed to meet operational demand.
Provides guidance on handling complex requests.
May handle escalated issues.
Generates reports on business and operational metrics.
May prepare and deliver presentations to management.
Oversees the development of relationships with internal partners that facilitate the resolution of client issues.
Ensures team members collaborate according to Vanguard policies and regulatory requirements.
Responsible for workflow changes to ensure the highest level of service.
Ensures team members meet Vanguard service level commitments by providing timely, specific, and actionable feedback.
Develops and maintains proficient knowledge of Vanguard funds, products, and services.
Understands the overall Financial Services industry and related legal, tax, and regulatory issues to guide clients.
Analyzes department and industry changes and their impact on client service operations.
Participates in special projects and performs other duties as assigned.

Requirements

What you’ll need

Minimum three years of related experience required.
Two years' experience in operations processing preferred.
Undergraduate degree or equivalent combination of training and experience required.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

guidancecollaborationfeedbackpresentation skillsproblem-solvingrelationship managementanalytical skillsadaptabilitytime managementcommunication

Certifications

undergraduate degree