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Support Engineer

• Support the NOC team in monitoring environments, identifying incidents, and resolving alerts.
• Contribute to the continuous improvement of processes and tools used.
• Participate in the deployment of new solutions and the automation of routines alongside the projects team.
• Maintain an attentive, analytical approach to identify and address occurrences in the environment.
• Work collaboratively, supporting the team in observability and automation activities.
• Assist in documenting processes and updating monitoring records.
• Work in partnership with Infrastructure, DevOps, and Architecture teams.
• Demonstrate a willingness to learn new technologies and progress in a technical career.

IT Support Analyst I – NOC