Valatam

Customer Support

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm.
• Educate potential customers on available services, procedures, and solutions while creating a positive customer experience.
• Build strong customer relationships and represent the brand professionally during every interaction.
• Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics.
• Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence.
• Accurately document customer interactions and maintain records within CRM and internal systems.
• Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs.
• Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

Bilingual Customer Service and Sales Associate, English, Spanish

Bilingual Customer Service & Sales Assistant, English, Spanish

Ecommerce

• Manage and edit Shopify sections, products, collections, and pages.
• Build and optimize landing pages using the Shopify theme editor and third-party apps (e.g., GemPages, PageFly).
• Set up products with complete details, including pricing, variants, images, SEO, metafields, and metaobjects.
• Integrate and manage apps within the Shopify ecosystem (email marketing, customer support, 3PL integrations, bundling/upsells).
• Apply CSS edits within Shopify custom code sections to adjust layouts, styling, and user experience.
• Set up and manage day-to-day operations for TikTok Shop and/or Amazon Seller accounts.

E-commerce Associate

Social Media Manager

• Community Management: Develop and execute engagement strategies to revitalize the client's community platform. Monitor interactions to identify audience needs and content gaps.
• Content Production & Repurposing: Draft, repurpose, and distribute social marketing content across multiple channels. Perform rough video edits (removing stutters/pauses) using tools like CapCut or Descript before final production.
• Podcast & YouTube Coordination: Upload episodes and videos, customizing templates with compelling hooks and LLM-generated descriptions. Vet and schedule incoming guests and appearances.
• Outreach & Market Research: Identify relevant industry podcasts and manage cold outreach via email or DMs to secure features.
• Project Leadership: Lead assigned marketing initiatives to ensure strict alignment with our brand.

Marketing and Social Media Specialist

• Create content for LinkedIn, Instagram, and Facebook using Canva.
• Manage content calendars and schedule posts.
• Assist in creating email marketing campaigns and track results.
• Support ad strategy and reporting on performance.
• Assist in the execution of Social Media Strategies.
• Performing general administrative duties.
• Other similar or related tasks.

Junior Social Media, Marketing Assistant

• Create content for LinkedIn, Instagram, and Facebook using Canva.
• Manage content calendars and schedule posts.
• Coordinate email marketing campaigns and track results.
• Support ad strategy and reporting on performance.
• Execute Social Media Strategies
• Other similar or related tasks.

Social Media, Marketing Associate

Executive Assistant

• Manage executive calendars and emails.
• Schedule and coordinate meetings across time zones.
• Prepare presentations, reports, and documents.
• Record meeting minutes and follow up on tasks.
• Maintain confidentiality and professional communication.
• Other similar or related tasks.

Junior Executive Assistant

Bookkeeper

• Update financial spreadsheets with daily transactions and prepare balance sheets.
• Track and reconcile bank statements.
• Create cost analysis reports (fixed and variable costs) and process tax payments.
• Support monthly payroll and keep organized records.
• Record accounts payable and accounts receivable.
• Process invoices and follow up with clients, suppliers, and partners as needed.
• Other similar or related tasks.

Junior Bookkeeping Assistant

Accounting Manager

• Update financial spreadsheets with daily transactions and prepare balance sheets.
• Track and reconcile bank statements.
• Create cost analysis reports (fixed and variable costs).
• Process tax payments.
• Support monthly payroll and keep organized records.
• Record accounts payable and accounts receivable.
• Process invoices and follow up with clients, suppliers, and partners as needed.
• Provide administrative support during budget preparation.
• Participate in quarterly and annual audits.

Accounting Associate

Sales Development Rep

• Conduct outbound prospecting via cold calling, email, and LinkedIn to identify, qualify, and engage potential leads.
• Schedule and coordinate discovery calls, managing calendar invites and ensuring seamless communication between leads and the team.
• Maintain precise data integrity by logging all outreach activities, updating internal trackers, and generating pipeline reports.
• Manage email correspondence and follow-ups with prospects, clients, and team members to ensure no request is missed.
• Organize and maintain sales materials, documentation, and administrative files within Google Drive for quick team access.
• Support the team with market research, document preparation, and other administrative tasks to continuously optimize the sales process.

Junior Sales Development Representative, English/Spanish

Operations

• Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
• Maintain accurate data entry and update records in CRM and internal systems.
• Respond to customer and internal inquiries via email and chat in a professional and timely manner.
• Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
• Ensure customer files, notes, and records remain organized and accessible at all times.
• Prepare clear, error-free customer-facing documentation and reports.
• Identify potential issues or delays and escalate them to the appropriate coordinator.
• Other similar or related tasks.