Valatam

Insurance

• Notices Of Cancellation.
• Reviewing & Updating Policies.
• BOR/Loss Run Request Letters and certificates/Binders.
• Acord Applications.
• Motor Vehicle Reports and Auto ID Cards.
• Carrier Downloads.
• Billing Enquiries, endorsements, and quoting.
• Perform data entry and internal reporting tasks.
• Manage emails and communication with customers.
• Other similar or related tasks.

Insurance Admin, Back-office Assistant

Customer Support

• Inbound & outbound customer communication via phone and email, in English and Spanish.
• Respond promptly to customer inquiries regarding policies, coverage, and claims.
• Contact customers regarding renewals and payment reminders.
• Contact carriers to obtain policy information and resolve issues.
• Handle inquiries and concerns to ensure customer satisfaction.
• Other similar or related tasks.

Insurance Customer Service Representative

Social Media Manager

• Lead Creative Direction: Pitch and execute high-performing content concepts, campaign themes, and creator briefs aligned with brand goals.
• Tailor content strategies specifically for TikTok (hooks/trends), Instagram (Reels/aesthetics), and YouTube (long-form/SEO).
• Identify emerging cultural moments and rapidly develop brand-relevant takes.
• Utilize CapCut, Canva, and AI tools to edit video/image assets and repurpose content across platforms.
• Review channel analytics monthly to sharpen creative strategy and improve ROI.
• Source, vet, and recruit influencers (micro to macro) and UGC creators across all major platforms.
• Manage the creator database, negotiate contracts, and handle outreach via Shopify Collabs and TikTok Affiliates.
• Provide clear campaign objectives and brand guidelines to creators; review and approve all content prior to go-live.
• Collaborate with the ad agency to identify and scale top-performing creator assets for paid media.
• Optimize TikTok Shop listings (titles, descriptions, pricing) and monitor real-time analytics to drive conversions.
• Manage commission-based sellers and implement promotional events and ad integrations.
• Oversee daily posting schedules and maintain the brand voice across DMs, comments, and mentions.
• Use AI tools (ChatGPT, Claude, etc.) to draft SEO-optimized blog posts and product roundups.
• Refine AI-generated drafts for brand voice and publish content directly to Shopify or WordPress.

Social Media, Creator Growth Specialist

Full-stack Engineer

• Develop and maintain full-stack features using Node.js, Express, tRPC, JavaScript, and TypeScript.
• Design, implement, and manage database architecture using PostgreSQL, MongoDB, and modern ORMs.
• Build and enhance responsive and scalable frontend components using React and modern UI best practices.
• Collaborate on cloud infrastructure management including Railway, AWS, CDNs, caching, and object storage.
• Integrate backend services with scalable cloud-based systems and infrastructure.
• Leverage AI-assisted development tools such as Cursor and GitHub Copilot to improve development efficiency.
• Develop applications using Claude Code in combination with human-driven architecture decisions.
• Participate in code reviews, sprint planning, and architectural discussions.
• Work closely with the engineering team and CTO to ensure high-quality, scalable product releases.
• Contribute to improving the overall system architecture and product performance as the platform scales.

Full-Stack Developer

Operations

• Oversee daily operations across property Caretaking & Maintenance.
• Guest Support / Customer Experience.
• Serve as the primary operational escalation point.
• Ensure homes are consistently 5-star guest-ready.
• Recruit, interview, and hire team members aligned with company culture.
• Lead department managers, coordinators, and field teams.
• Oversee vendor and service provider coordination.
• Implement quality assurance inspections and documentation standards.
• Monitor guest satisfaction metrics and response times.
• Track KPIs related to readiness, staffing, and service quality.

Insurance Admin, Back-office Assistant

Insurance Customer Service Representative

Social Media, Creator Growth Specialist

Full-Stack Developer

Director of Operations