Vaisala

Support Engineer

• Undertake remote monitoring and diagnostic checks of our global weather station network
• Provide exceptional frontline and second line support to our global internal and external customers
• Liaise and escalate queries with other service departments and external agencies
• Log and update technical queries in an accurate and timely manner in line with procedures
• Ensure timely resolution of customer queries within a defined time period while maintaining customer satisfaction
• Actively contribute to and promote the use of best practice and continual service improvement within the team
• Prioritize workload in a reactive environment
• Work on a rotating shift pattern that provides 24/7/365 support, which will require some lone working
• Ensure the level of service hits Key Performance Indicator targets and meets Service Level Agreements

Customer Support Technician

• Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
• Analyze, diagnose, and resolve technical issues related to Vaisala weather systems, escalating complex cases when necessary.
• Maintain detailed records of customer interactions to ensure proper tracking and case resolution.
• Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
• Develop a deep understanding of customer needs and provide proactive solutions.
• Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.
• Adapt and exchange information effectively with internal and external stakeholders.
• Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
• Develop and maintain a strong understanding of Vaisala products and customer applications.
• Provide insights from customer interactions to inform product improvements and technical documentation.
• Collaborate with internal teams to refine customer support processes and enhance customer experience.

Technical Support Specialist, Weather Systems

Team Leader

• You will be leading a manufacturing team consisting of hard-working assembly professionals.
• Take responsibility for the daily operations and meeting operative targets related to Health & Safety, Quality, On Time Deliveries and Productivity.
• Manage capacity in co-operation with other teams and functions.
• Ensure high quality of production according to set metrics.
• Participate in organizing development activities.

Team Leader, Instrument Factory

Field Engineer

• Performing maintenance, troubleshooting, surveying and commissioning of offshore meteorological and oceanographic systems to ensure compliance with CAP437 and other applicable local standards
• Installing and configuring new weather monitoring systems in offshore environments
• Ensuring all operations comply with ISO9001:2015 quality systems and Vaisala procedures
• Testing, repairing, calibrating and shipping hardware when onshore

Field Service Engineer

Recruitment

• developing strategy and executing it to hire top talent
• collaborating with hiring managers to ensure a positive candidate experience
• applying innovation to differentiate Vaisala from the competition
• guiding and supporting hiring managers during recruitment process
• delivering coaching and/or training to hiring managers
• executing on tactical recruitment marketing and long-term employer branding activities
• utilizing direct sourcing methods to attract and engage high-quality candidates
• conducting phone screens and/or participating in candidate interviews
• developing effective relationships with key recruitment agencies and vendors
• ensuring effective tracking, monitoring and analysis of key recruiting metrics
• delivering strong performance on Key Performance Indicators (KPIs) and driving continuous improvements
• participating in talent acquisition development projects related to systems/tools and processes

Talent Acquisition Partner

Human Resources

• Partner with leadership teams to ensure the alignment between the company’s people strategy processes & practices and the people related decisions.
• Ensure compliance with labor employment law for assigned geographies.
• Comply with all corporate/local policies, all Vaisala policies, including Code of Conduct.
• Manage complex or sensitive day-to-day people-related topics that support an open, inclusive, and values-based environment.
• Act as a coach with business leaders to embrace best practices and build effective teams and enhance overall employee experience.
• Foster constructive employee relationships across the organization.
• Understand employee needs and facilitate effective communication channels between leaders and employees.
• Consult with and advise business leaders on disciplinary process and risk assessment on employee relations and performance related issues.
• Proactively partner with business leaders and global HR to plan and execute Vaisala’s human resource processes: performance management, development planning, learning & development, and people forum (workforce planning, succession, talent attraction & movement, knowledge transfer plans, talent engagement & retention strategies, etc.).
• Provide consultation, coaching, and advice to business leaders in areas supported on people and organizational matters and establish operational plans.

Human Resources Manager

Financial Planning and Analysis

• Collaborate with an external consultant to prepare Requests for Proposals (RFPs) for financial advisors / investment consultants.
• Gather and organize data for RFPs (fees, performance, service levels, governance requirements).
• Help develop comparison and scoring tools to evaluate vendor responses.
• Draft summary memos and presentation materials for the fiduciary committee.
• Review existing plans, policies, and insurance coverages.
• Prepare clear written summaries of findings, including potential risk areas and recommendations.
• Support project tracking, documentation, and meeting notes.

Finance Intern

General Counsel

• Act as primary legal partner to Sales teams in China.
• Draft, review, and negotiate a broad range of commercial contracts and documents.
• Advise on risk allocation, liability, and compliance requirements.
• Support legal aspects of Chinese supply chain.
• Serve as a champion of Vaisala’s global code of conduct and ethics standards in China.
• Manage and prioritize a high volume of diverse legal matters.