Vaisala

Customer Support

• You will be part of our Weather Customer Frontline team.
• Customer experience is one of the key focus areas for Vaisala.
• You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service.
• As a Customer Care Specialist, you will take care of our global customers across multiple industries.
• As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.
• Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases.
• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
• Training our integrated AI solution in escalation practices.
• Collaborating with cross-functional peers to exceed customer expectations and discover opportunities for improvement.
• Providing feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience.
• Working with various stakeholders throughout the organization and across the world.

Customer Care Specialist

Financial Planning and Analysis

• Taking responsibility for general accounting (IFRS and FAS) for Vaisala Group’s parent company Vaisala Oyj.
• Preparing period-end activities, analyzing and explaining the content in P&L and balance sheet ensuring transparency and accuracy.
• Preparing annual financial statements (FAS), corporate income tax calculations and returns, VAT reporting and statistical reporting.
• Taking responsibility over statutory compliance for Vaisala Oyj in accordance with Finnish Accounting Standards.
• Driving ongoing and future improvement projects to enhance processes, quality and efficiency.

Finance Manager

Sales Engineer

• You will be a part of a global Liquid Measurements business team consisting of sales, application and product management professionals
• Together with the team, you will be driving business growth for refractometer products in the NAM region, also at times supporting the EMEA region
• In this role, you will leverage your industry knowledge to serve as primary technical collaborator to address complex pre-sales questions and make recommendations for a diverse range of applications
• Supporting sales managers in pre-sales questions and recommending refractometer solutions for a diverse range of applications
• Providing advanced technical and application support to both internal and external stakeholders, driving business growth through expert guidance
• Collaborating with sales managers on challenging quotations involving tailored solutions, new process mediums, and specialized services
• Partnering with sales managers in delivering impactful training sessions for customers, external sales channels, and internal teams, demonstrating subject matter expertise
• Attending and presenting at technical conferences, webinars, and industry events to gather market intelligence and represent Vaisala’s technical leadership
• Advising on sales tools and processes, supporting the completion of transitions and continuous improvement initiatives
• Partnering with marketing and product line team members to develop technical documentation and marketing resources, such as webinars and whitepapers
• Actively gathering and analyzing customer feedback for continuous improvement of business operations, product development and sales strategies
• Maintaining a customer-focused approach, advocating for customer requirements within cross-functional teams

Application Sales Engineer

Sales

• Build up, develop, and manage the business growth of Industrial Instruments in the assigned territory
• Communicate with and understand the needs and wants of the customers in the different targeted sectors
• Map the different target segments in North LAM countries and know about their potential using tools and techniques, such as direct visits to customers, information from websites, chambers of commerce and government institutions, networking, etc.
• Understand the regulations of the sectors related to this business and be active in the group discussions & forums of the different committees and group of influencers
• Detect and develop business opportunities and growth plans for the region and across main related industries/accounts
• Sales of our Industrial Instrumentation portfolio to end users, integrators, and OEM’s
• Engage, work closely with, train, develop, and enhance capabilities of the partners in the region
• Ability to develop relationship and network at the different levels of the different potential industrial accounts in the target sectors
• Work in close cooperation with our marketing, customer service group, and technical support experts, product area, as well as peers across the region
• Be active and proactive teaming with marketing and partners, to attend trade shows, seminars, and focused technical presentations/webinars
• Create sales proposals, quotations, and track activities in Salesforce CRM

Sales Manager

Director

• Drive growth across the industrial instruments portfolio
• Build and lead a scalable, results-driven sales organization
• Champion a culture of performance, accountability, and continuous improvement
• Develop and execute a comprehensive sales strategy aligned with regional and global growth targets
• Identify new market opportunities and lead go-to-market initiatives to capture share
• Set goals and implement action plans to achieve them
• Collaborate with marketing to generate demand and build a robust, high-conversion sales funnel
• Provide strategic input to product development based on market insights and customer feedback
• Recruit, develop, and retain top sales talent; build a strong internal pipeline for succession
• Establish clear performance metrics and incentive structures that drive results
• Foster a high-energy, customer-centric team culture focused on winning and growth
• Coach and mentor team members to elevate individual and collective performance
• Deliver accurate monthly forecasts and performance reports using standardized tools
• Ensure CRM pipeline health and data integrity to support strategic decision-making
• Manage strategic accounts directly, ensuring high-value relationships and revenue impact
• Partner cross-functionally with marketing, services, operations and other regional and global functions to support sales execution

Director of Industrial Instruments

Account Manager

• Developing and maintaining customer accounts by building trust and engagement, ensuring long-term partnerships and customer success
• Proactively seeking new customers and leads, turning them into opportunities, and successfully closing deals
• Promoting Vaisala Quanterra solutions by visiting customers, participating in exhibitions and fairs, organizing seminars, and contributing to working groups
• Preparing quotations and tenders in line with our sales process and strategy
• Ensuring profitable sales by forecasting, budgeting, and developing your sales funnel
• Acting as a subject matter expert on customer needs and market conditions, translating customer requirements and feedback into insights and actions for relevant internal business functions

Business Development Rep

• Drive sales growth in Germany, Austria and Switzerland, collaborating closely with local sales partners and the Headquarter team
• Report to the Director of Sales EMEA Central
• Develop new customers and strengthen relationships with existing ones
• Leverage industry knowledge and contacts to position advanced measurement solutions
• Conduct thorough market research to identify potential clients and industry trends
• Monitor and report on sales metrics, pipeline status, and business development activities
• Build and maintain relationships with key decision-makers and stakeholders
• Utilize CRM (SalesForce) to manage opportunities and drive value-based selling

Business Development Manager

Executive Assistant

• Support the Executive Vice President of Vaisala Xweather at the Espoo office
• Streamline the EVP's calendar, travel arrangements, and document handling for optimal efficiency
• Act as professional liaison between the EVP and stakeholders; handle correspondence and maintain confidentiality
• Provide comprehensive meeting support, from agenda creation to follow-up on action items
• Manage the EVP’s expenses with precision and ensure financial accuracy
• Close collaboration with senior leaders, internal communications, and event coordination
• Play a key role in Vaisala Xweather daily operations and build influential connections

Customer Success Manager

• Customer Success Manager for Vaisala Xweather Roads team
• Strengthen customer relationships to drive outcomes, retention, and loyalty
• Run the post-sales lifecycle—onboarding, adoption, value, and renewal—using proven playbooks, collaborating cross-functionally, managing risk, and contributing to continuous improvement
• Define success, lead onboarding/adoption, and guide customers to outcomes
• Maintain success plans and executive cadence aligned to metrics and initiatives
• Deliver Xweather Roads education; run group and 1:1 trainings
• Engage enterprise stakeholders (Director to C-level); communicate value and manage risk
• Advocate via structured feedback; inform product with data-backed insights
• Track health with CS tools; document improvements as part of our kaizen culture
• Own renewals with Sales; mitigate churn and grow accounts through upsell/cross-sell
• Turn usage/outcome data into actionable recommendations that increase adoption

• Own and execute the go-to-market strategy for Xweather’s Data and Maps portfolio, with a focus on developer adoption and product integration.
• Collaborate closely with product, engineering, and marketing to craft compelling value propositions, technical use cases, and competitive positioning.
• Drive new customer acquisition and lead the migration of existing clients to our next-generation platforms.
• Partner with Customer Success to ensure seamless onboarding and long-term engagement.
• Represent the voice of the developer and product manager in roadmap conversations—translating technical capabilities into business value.