VAA Philippines

Customer Support

• Analyze existing business processes and identify opportunities for improvement or automation.
• Collaborate with cross-functional teams to design and implement streamlined processes.
• Develop and document standard operating procedures (SOPs) for internal business processes.
• Track performance metrics and identify areas for continuous process improvement.
• Provide day-to-day support for business systems, including troubleshooting and resolving system-related issues.
• Ensure proper integration between different business systems and tools to improve workflow efficiency.
• Act as the primary point of contact for internal users of business systems, offering technical support and training.
• Assist in the evaluation, selection, and implementation of new business software or tools.
• Assist in the management and maintenance of business data across systems to ensure consistency and accuracy.
• Generate reports to monitor system performance, process efficiency, and identify key business insights.
• Provide feedback and suggestions for system enhancements based on user experiences and operational challenges.
• Conduct training sessions for team members on new processes, systems updates, and best practices.
• Assist in managing and coordinating projects related to process improvement or system upgrades.

Business Support Specialist

Executive Assistant

• Internal Marketing & Content Strategy
• Community Newsletter & Content Curation
• Talent Brand Storytelling
• Recruitment Marketing Support
• "Student Place" Social Media Management
• Culture & Engagement Program Management
• Partner Program Promotion
• Data & Reporting for Impact
• Team Engagement Logistics

Internal Marketing – Employee Experience Virtual Assistant

• Conduct daily product research to identify profitable products and emerging market trends.
• Manage all communications with Amazon, focusing on refunds, disputes, and open cases (Amazon Case Management).
• Monitor stock levels, track shipments, and manage reorders (Inventory Management).
• Research and track competitors, keeping updated on their strategies and performance (Competitor Analysis).
• Handle supplier relationships, including sourcing new products from overseas suppliers (e.g., China, Alibaba, DH Gate, AliExpress).
• Create and optimize product listings using flat files, focusing on keywords and listing improvements (Product Listing & Listing Optimization).
• Address customer inquiries, manage feedback, and ensure account health is maintained (Customer Service, Account Health).
• Compile regular reports related to sales, inventory, and account health (Reports Generation).
• Promote listings by creating discounts and manage branded product listings.

Virtual Assistant

• Create visually compelling designs and high-quality production files for murals, wallpapers, and custom apparel.
• Customize products and prepare files to meet precise customer and print production specifications.
• Prepare and optimize digital files for print and web output.
• Manage a library of design assets.
• Ensure precise color accuracy and perform pre-press checks.
• Execute layout adjustments and perform quality assurance.
• Collaborate with designers and project managers to meet deadlines.
• Demonstrate advanced proficiency in Adobe Photoshop, Illustrator, and InDesign.

Virtual Assistant, Adobe Photoshop

QA Engineer

• Conduct thorough inspections of design products, services, or processes to ensure they meet established visual and technical standards.
• Identify and meticulously document any inconsistencies, errors, or defects found within design outputs.
• Perform various types of testing on designs to identify and contribute to the resolution of visual and functional issues.
• Maintain detailed records of testing activities, identified defects, and their resolutions.
• Actively contribute to the development and implementation of quality assurance processes within the design team.
• Work closely with designers and other team members to ensure quality is maintained throughout the design creation and delivery process.
• Stay up-to-date on industry best practices and quality assurance methodologies relevant to design and visual media.

Virtual Assistant, Design Quality Assurance

• Build and maintain the VAA Philippines community; manage internal communications.
• Manage monthly welfare tasks: send birthday emails, coordinate birthday gifts, oversee work anniversary celebrations and gift card distribution, and manage related budgets.
• Plan and execute quarterly events (face-to-face & virtual) such as Annual Big Event, Management Workshops, and Boot Camps; handle event logistics, venue and supplier sourcing, budget drafting, and supplier coordination.
• Support virtual events and webinars: proposal preparation, event preparation, and post-event evaluations and liquidations.
• Create and curate content for the monthly community newsletter; plan content, design graphics, and write captions for Student Place social media; assist with post-event content creation.
• Support on-site recruitment drives including venue arrangements, site/landing page creation, and content creation.
• Coordinate partner programs (e.g., SUNLIFE) for webinars and consultations; assist with monthly reward program execution, gift delivery, telecounseling coordination, billing, and session tracking.
• Conduct data and reporting tasks: status verification for work anniversaries, prepare liquidations for events, and assist with department initiatives, regional meet-ups, and partnership administrative support.

Employee Engagement Assistant

• Build and maintain the VAA Philippines community and manage internal communications
• Manage monthly welfare tasks: send birthday emails, coordinate birthday gifts, handle work anniversary celebrations and gift cards
• Assist planning and execution of quarterly face-to-face and virtual events (Annual Big Event, Management Workshops, Boot Camps)
• Handle event logistics: venue and supplier sourcing, budget drafting, supplier coordination
• Support virtual events and webinars: proposal and preparation
• Create and curate content for the monthly community newsletter
• Manage Student Place social media: plan content, design graphics, write captions, and post-event content
• Assist with post-event evaluations, liquidations, and content creation for social media and newsletters
• Support on-site recruitment drives: venue arrangements, site/landing page creation, and content creation
• Coordinate partner programs (e.g., SUNLIFE) and telecounseling content, billing, and completed sessions
• Assist monthly reward program creation, awarding execution, and gift delivery
• Conduct data verification for work anniversaries and prepare event liquidations
• Help plan and execute department meetings, icebreakers, engagement activities, and regional meet-ups
• Provide administrative support for partner programs and other department initiatives

Internal Marketing and Community Welfare Assistant

• Create custom designs for products like murals, wallpapers, pillows, blankets, and other home products based on customer specifications.
• Prepare and optimize digital files for various output methods, ensuring they meet specific production standards for print, web, or other digital platforms.
• Organize, manage, and maintain a library of design assets, ensuring they are correctly formatted, versioned, and easily accessible for projects.
• Implement precise color management techniques and perform pre-press checks for consistent reproduction across materials and printing processes.
• Execute precise layout adjustments and typesetting for various collateral, ensuring adherence to brand guidelines and optimal readability.
• Conduct thorough proofreading and quality assurance checks on all designs to identify and correct errors, inconsistencies, or deviations from project specifications.
• Collaborate with designers, project managers, and other team members to ensure a smooth workflow and timely delivery of high-quality, production-ready assets.
• Demonstrate advanced proficiency in Adobe Creative Suite (including Photoshop, Illustrator, and InDesign) and other relevant production software.

Production Artist, Virtual Assistant

Recruitment

• Coordinate end-to-end recruitment activities within the HR/Recruitment Department.
• Prepare and post job advertisements across online platforms.
• Screen resumes and conduct initial interviews.
• Respond to recruitment-related emails and candidate inquiries.
• Schedule interviews and maintain calendars for hiring teams and candidates.
• Initiate and process background checks for shortlisted candidates.
• Maintain and regularly update the candidate database and recruitment records.
• Assist with new hire onboarding by preparing documentation and facilitating onboarding tasks.
• Perform administrative recruitment support tasks as needed.