Customer Support

• Handle high-volume inbound/outbound calls and real-time chat for device troubleshooting, account issues, and general inquiries
• Diagnose and resolve issues related to GPS device connectivity , activation, geo-fencing, and IoT application errors
• Process new subscriptions, cancellations, billing disputes, and account updates using Freshdesk CRM
• Utilize tools like ChatGPT and Google Translator to ensure quick, accurate, and documented resolutions in ticketing software

Virtual Assistant, Customer Service Representative

Customer Support Specialist

Business Development Support Specialist – Real Estate

Customer Service and Sales Representative

Support Specialist