USAA

Risk

• leverage intermediate business, analytical and technical knowledge in cross-functional collaborations
• integrate and transform disparate data sources
• apply quantitative analytical approaches for business objectives
• incorporate geospatial visualization techniques
• identify and gather relevant and quality data sources
• support documentation for peer reviews and compliance

Climate and Geoscience Intern – P&C Climate Risk and Exposure Analytics

Program Manager

• Defines and maintains program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value
• Facilitates meetings with executive management and project/program sponsors to define solutions and delivery
• Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues
• Performs analyses, root cause identification and development and recommendation of key work products
• Negotiates agreements, settles disputes equitably and diffuses situations
• Negotiates program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity
• Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required)
• Adheres to governance rigor required for work efforts
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Program Manager

Actuary

• Lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios
• Perform complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management
• Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements
• Share knowledge with team members and serve as a resource to the entire team
• Serve as a Subject Matter Expert in key areas like Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc.
• Lead a project team on complex assignments through various phases
• Identify and provide solutions to business problems independently

Senior Life Actuary

Growth Marketing

• Lead the strategy to drive credit card balance growth, ensuring alignment with overall business objectives.
• Develop and execute growth plans across usage, line management, and retention.
• Identify new growth opportunities through market analysis, customer insights, and competitive intelligence.
• Set short‐ and long‐term balance growth goals and monitor progress against financial targets.
• Own end‐to‐end pricing strategy, including APRs, fees, promotions, and product pricing frameworks.
• Evaluate pricing implications on revenue, risk, customer experience, and competitiveness.
• Partner with Risk, Finance, and Legal to ensure pricing decisions are compliant, profitable, and market‐relevant.
• Oversee test‐and‐learn pricing initiatives, promotional offers, and elasticity modeling.
• Lead the creation of monthly, quarterly, and annual card spend, balance and revenue forecasts.
• Build and manage forecasting models incorporating economic trends, portfolio performance, and behavioral insights.
• Present results and forward‐looking projections to executive leadership and governance committees.
• Monitor performance against plan, diagnose variances, and implement course‐correction strategies.
• Work closely with Marketing, Risk, Finance, Operations, and Analytics to drive cohesive decision‐making.
• Influence product, acquisition, credit line, and customer engagement strategies through data‐driven recommendations.
• Support regulatory, audit, and compliance reviews related to pricing and balance management.
• Represent the business in senior‐level forums, steering committees, and enterprise planning cycles.
• Oversee strategies related to line assignments, credit limit increases, retention, and balance growth programs.
• Optimize lifecycle treatments to improve utilization, reduce attrition, and enhance customer value.
• Monitor competitive and macroeconomic trends to adjust portfolio strategies proactively.
• Lead, mentor, and develop a high-performing team of product managers, analysts, and strategists.
• Promote a culture of analytical excellence, strategic thinking, and customer-centric innovation.
• Ensure organizational readiness for future growth, including tools, processes, and talent capabilities.

Executive Director, Credit Card Balance Growth, Pricing and Forecasting

Director

• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation.
• Oversees research, creation and development of concepts that aligns employee and members’ needs with business or USAA objectives, while advancing USAA transformation into a design-led organization.
• Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines.
• Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality.
• Partners with and influences USAA, Technology, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels.
• Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains.
• Collaborates with other design team to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy.
• Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve.
• Develops and ensures a consistent application of design and delivery processes.
• Develops talent in the design community to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities.
• Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services.
• Owns the relationship management responsibilities for business executives and external design agencies for their area of focus.
• Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Executive Director, Design

Threat Intelligence Specialist

• Promotes and applies expert competitive intelligence analytical methodologies to address industry issues
• Proactively identifies issues of concern, proposes recommended solutions and participates in implementing
• Leads large scale, highly complex, competitive analysis projects that are without a clear or standard path and include data analysis, competitor research, market developments and predictive analytics
• May collaborate with cross-functions teams to identify and define the underlying business issue
• Facilitates the development, design, analysis and execution of the project
• Applies an expert level of knowledge in competitive intelligence research, and continually collects and analyzes relevant market and industry data, competitive and customer information to identify actionable intelligence
• Interprets complex research data and findings into business strategies, advises senior management on issues and presents findings to various levels of leadership
• Mentors efforts of less experienced peers and team members and provides input on performance appraisals
• Researches and identifies industry best practices and trends to increase effectiveness and shares best practices with team
• Maintains and applies expert knowledge of the business, its products and processes, and expert knowledge of competitive intelligence research and analytic methodologies
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Competitive Intelligence Analyst

Backend Engineer

• Act as the primary operational lead supporting the entire Digital Architecture team—manage the architecture team’s daily operations, coordinate priorities, and ensure continuity of leadership and delivery.
• Oversee task assignment, sprint/workload coordination, resource allocation, and escalations to keep architecture workstreams on schedule and aligned with strategic objectives.
• Serve as a principal liaison to business, marketing, communications, and IT stakeholders to align architecture outcomes with mission priorities and drive consensus on tradeoffs and delivery plans.
• Lead, mentor/coach and grow a high-performing team of architects and technical experts; provide recruitment, performance management, and career development.
• Provide technical direction and oversight for infrastructure, application, integration, and contact‑center/voice architectures across cloud, hybrid, and on‑prem environments.
• Champion simplification and standardization to reduce redundancy, accelerate delivery, and improve maintainability.
• Ensure solutions are secure, resilient, and scalable; embed privacy, security, and regulatory compliance into architectural decisions.
• Establish and enforce documentation standards, architecture review practices, quality assurance, and governance.
• Oversee KPIs and KRIs to measure architectural effectiveness, operational health, member experience outcomes, and compliance.
• Manage departmental budgets, forecasts, and cost‑benefit analyses; ensure cost‑effective delivery of architecture services.
• Drive modernization initiatives including cloud adoption, microservices, containerization, platform engineering, and real‑time engagement platforms.
• Oversee vendor and partner relationships, including contract negotiation, service delivery oversight, and staff augmentation.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Stay current with emerging technologies and industry trends to keep architectures agile and future‑ready.

Director, Technical Architecture

Human Resources

• Responsible for development and execution of team strategic execution plan in coordination with departmental, CoSA, and Enterprise plans.
• Accountable for internal customer relationship creation, sustainment, and strengthening through team execution and brand management.
• Responsible for direct report performance management, talent development, and career progression planning
• Accountable for overall teamwork product volume, quality, and business value delivery.
• Accountable for overall team regulatory, risk, and internal control compliance.
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development strategic plans.
• A strategic partner and subject matter expert in consulting and advising business partners on decision support solutions.
• Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Holds team members accountable for performance goals and establishes business-driven development plans for the team.
• Partners with IT to build USAA core information delivery capabilities and assist process owners in retiring key UDAs.
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions to include staying abreast of changes or evolution to industry standards.
• Provides oversight and direction to the adherence of information governance and managements standards for Enterprise teams and CoSA/LOBs.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director – HR Data and Analytics

Financial Planning and Analysis

• Works with business and Subject Matter Experts to understand business strategy and vision
• Writes, refines, accepts and prioritizes stories, features or epics
• Owns and maintains a prioritized work backlog for Agile teams or program
• Reviews and accepts output of I/T and/or business development
• Serves as a knowledgeable collaborator across multiple business or system domains
• Participates with portfolio, program and project level plans
• Prepares the business for change and provides tactics and metrics for benefits, adoption, and risk
• Coaches and mentors less experienced Product Owners
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Development Product Owner Lead – Life Company Financial Institutional Delivery

Underwriter

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Facilitates the integration of the analytic strategy and business strategy.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
• Translates findings into insights for strategy management and execution.
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.
• May provide guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Strategy Analyst – P&C Underwriting Analytics Management

Performance Marketing

• Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
• Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions
• Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Mid-Level Decision Science Analyst – P&C Paid Social, Programmatic, Direct Mail

Manager

• Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• Applies intermediate knowledge of claims litigation processes
• Proactively manages litigation and acts as liaison with members, internal and external counsel
• Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• Represents USAA at mediations, case conferences, and/or trials
• Reviews, audits, and approves legal fees and expenses
• Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
• Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
• Recognizes and solves routine and intermediate issues arising out of legal case management
• Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes
• Interacts with membership, attorneys and management to advise on moderately complex litigation
• Ensures members receive high levels of service from themselves and law firm vendors
• May act as an informal resource for team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Claims Litigation Manager – Auto

Technical Product Manager

• Work with the team that focuses on the integration and delivery of advice
• Governing advice standards to ensure alignment with USAA's Core Principles
• Creation and curation of advice content across more than 50 unique categories
• Performs the discovery, delivery, and performance of digital and technology products
• Collaborates with internal stakeholders and partners to tackle complex problems
• Designs and drives implementation of multi-platform technology and digital solutions
• Optimizes and improves existing products and experiences to drive KPIs and KRIs
• Employs Human-Centered Design and Design Thinking methodologies

Digital Product Manager – Mid Level

Marketing

• Leverages expert business, analytical and technical knowledge to lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically large scale with significant impact to current and/or future business strategy.
• Organizes and oversees the development of requirements/resources necessary to meet established objectives.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to all levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Monitors, understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers complex analysis/findings in a manner that conveys understanding, influences senior executives, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge.
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework).
• Innovates to create new and emerging data sets, and incorporation (data wrangling, data munging) into new insights.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Lead Decision Science Analyst – P&C Marketing Measurement, Optimization

Customer Success Manager

• Leads the Association-wide transformation of inbound and outbound marketing and sales engagement capabilities
• Owns and innovates the implementation of platforms such as CRM systems, Adobe Campaign, Salesforce Marketing Cloud, and outbound channel tools for email, SMS, and call outreach
• Champions a data-driven, customer-centric approach to engagement by designing scalable, compliant, and personalized communication strategies across channels
• Oversees a portfolio of inbound and outbound solutions, ensuring alignment with marketing, sales, and digital transformation initiatives
• Builds strong executive partnerships across business units to accelerate adoption, foster innovation, and deliver measurable impact on customer acquisition and retention
• Serves as a mentor and thought leader for senior teams, inspiring excellence and continuous improvement
• Ensures a streamlined, future-ready engagement infrastructure that evolves with industry trends and positions the organization at the forefront of omnichannel marketing and sales enablement