USAA

Software Engineer

• Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities.
• Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems.
• Leads analysis of end-to-end system failures to identify opportunities across multiple systems.
• Makes recommendations to business leaders on best solutions.
• Independently experiments with new patterns and technologies.
• Helps establish and improve engineering best practices, concepts, and patterns with peers and the business.
• Understands the customer and proactively identifies innovative solutions and ideas for the product/business.
• Mentors' engineers, coach engineers on design, development, and maintenance of systems.
• Develop software defined infrastructure in code in CI/CD Pipelines.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Mainframe CICS Systems Programmer

Product Manager

• Works with business and Subject Matter Experts to understand business strategy and vision
• Writes, refines, accepts and prioritizes stories, features or epics to support solutions
• Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program
• Reviews and accepts output of I/T and/or business development
• Serves as a knowledgeable collaborator across multiple business or system domains
• Participates in a cross-functional team
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes
• Prepares the business for change and provides tactics and metrics for benefits, adoption, and risk
• Coaches and mentors less experienced Product Owners
• Identifies engages, influences and leads business stakeholders and Subject Matter Experts

Development Product Owner Lead – P&C Claims Modernization

Data Scientist

• Translates business problems into applied statistical, machine learning, simulation, and optimization solutions to inform actionable business insights and drive business value through automation, revenue generation, and expense and risk reduction.
• In collaboration with engineering partners, delivers solutions at scale, and enables customer-facing applications.
• Leverages database, cloud, and programming knowledge to build analytical modeling solutions using statistical and machine learning techniques.
• Collaborates with other data scientists to improve USAA's tooling, expanding the company's library of internal packages and applications.
• Works with model risk management to validate the results and stability of models before being pushed to production at scale.
• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business.
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value.
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs.
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework.
• Composes technical documents for knowledge persistence, risk management, and technical review audiences.
• Assesses business needs to propose/recommend analytical and modeling projects to add business value.
• Participates in the prioritization of analytics and modeling problems/research efforts with business and analytics leaders.
• Contributes to the development of a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data.
• Translates business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations.
• Works closely with Data Engineering, IT, the business, and other internal stakeholders to deploy production-ready analytical assets that are aligned with the customer's vision and specifications while being consistent with modeling best practices and model risk management standards.
• Maintains awareness of cutting-edge techniques. Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Actuary

• Responsible for Life or Annuity reserving, reporting, or forecasting
• Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management
• Reviews laws and regulations to ensure compliance and recommends improvements
• Runs models, generates reports, and presents recommendations to Actuarial Leadership
• Shares knowledge with team members and serves as a resource to team on escalated issues
• Leads or participates as a key resource in moderately complex projects
• Develops exhibits and reports for stakeholders
• Identifies critical assumptions to monitor and suggest remedies for unfavorable trends

Life Actuarial Valuation, Reporting, and Forecasting Actuary

Marketing

• Provide decision support for marketing investments across paid, owned, and earned channels.
• Apply advanced analytical and statistical techniques to turn complex data into clear, actionable insights that improve performance and influence strategy.
• Set the channel analytics roadmap.
• Guide how measurement is used to make decisions.
• Actively mentor the team on both analytics best practices and understanding of USAA’s marketing measurement ecosystem.
• Collaborate with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches.
• Develop team reputation as highly skilled experts in decision science support.
• Oversee and coordinate analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.
• Monitor emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.

Director, P&C Marketing Channel Analytics

Director

• Leads the development, implementation, and management of Military Affairs programs and projects
• Ensures alignment of all program activity to USAA strategic priorities
• Provides enterprise strategic counsel and support related to military advocacy in support of established business priorities
• Facilitates contact between internal and external stakeholders to complete business agreements
• Develops and executes enterprise military advocacy strategy
• Collaborates with Marketing and Reputation partners to ensure accuracy and appropriateness of content
• Represents USAA at selected public events engaging the military community
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Military Affairs Relationship Director

Backend Engineer

• Design, develop, code, and test complex technical solutions
• Investigates and resolves complex application and system technical problems and production issues through troubleshooting techniques
• Continually improves operations by conducting complex systems analysis and recommending changes in policies and procedures
• Prepares and installs complex solutions by determining and designing system specifications, standards, and programming
• Follows the software development lifecycle
• Participates in design reviews and learns key system design principles
• Mentors junior engineers and may begin mentoring peer engineers; Review teammates’ code
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Software Engineer, Mid-level – Java Full Stack

Risk

• Manage and drive solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives.
• Perform ongoing supervision and oversight of business controls and share knowledge with team members to evaluate the effectiveness of established business controls.
• Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools.
• Anticipate business needs and proactively identify opportunities to improve and strengthen the control environment through actionable insights.
• Assist with translating control deficiencies into action plans and provide recommendations to enhance governance practices in alignment with risk and compliance frameworks.
• Partner with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts.
• Lead project team through concept, planning, execution, and implementation phases for effective and timely Risk remediation.
• Advise senior management on the status of their control environment related to risk identification and control weaknesses.
• Identify critical areas to monitor and escalate issues and findings to appropriate stakeholders.
• Develop and maintain processes, procedures and tools for managing exception alerts as they occur, including monitoring resulting exception cases.
• Provide control oversight to ensure compliance with laws and regulations.
• Serve as a primary resource to team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Bank Third Party Governance and Programs Advisor

Insurance

• Serve as a resource to team members on escalated issues of an unusual nature
• Identify opportunities and potential solutions to increase sales, revenue, profit and market share
• Deepen existing networks to cultivate relationships and increase referral business for multiple USAA product lines to improve effectiveness and financial growth for USAA
• Implement processes that ensure business efficiency while driving acquisition goals for USAA
• Represent USAA and has one-on-one discussions with members to better understand their needs and concerns
• Initiate prudent on the spot resolution as necessary by providing concessions that support the overall business and financial growth strategies
• Apply advanced knowledge of various USAA product lines; engage and work with cross-functional teams across the enterprise to develop effective strategies that meet and exceed member and business partner objectives
• Facilitate seminars and conferences to educate prospect groups on the value and benefits of USAA membership and its product lines
• Maximize regional exposure to increase opportunities to provide USAA (or USAAEF) services in communities where USAA (or USAA EF) does not have a physical presence
• Influence the strategic activities/directions that lead to increased business development opportunities in their assigned territory
• Participate in team and cross functional projects as assigned by the Director.

Partnership Development Manager – Auto, Insurance

Account Manager

• Responsible for effective and compliant management of multiple third-party relationships with inherent risks.
• Leverage extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls to identify, measure, document, mitigate, and manage existing and emerging risks.
• Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc.
• Ensure termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
• Execute the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
• Identify, monitor, and manage action plans to address risk and performance issues/findings.

Senior Third Party Relationship Manager – Bank

Consultant

• applies advanced knowledge of retirement income solutions, life and health insurance products, long term care, investment products and related topics
• identifies opportunities to enhance product and service offerings to members and increase specialist product knowledge
• identifies and coordinates the life-cycle training needs of retirement income solutions, life and health insurance products, investment products and related topics as needed
• evaluates, develops and/or implements educational and training deliverables, such as seminars, white papers, PowerPoints, and coaching sessions, about available solutions to specialists
• analyzes business unit sales by product to monitor performance and develops and recommends strategies and best practices to meet goals
• conducts book of business or member analysis to assist specialists in identifying member needs and pipeline management
• collaborates with specialists to evaluate and/or present solutions and related advice
• follows defined training routines, effectively reports activity, and manages follow up and sustainment
• develops and maintains written procedures and ensures they are current and compliant with applicable laws, rules, and regulations
• ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Solutions Management Consultant – Health Solutions

Strategy

• Provide strategic leadership to drive profitable growth in business areas
• Lead and support internal consulting projects focused on strategy development, growth, organizational design, and business transformation
• Play a key role in developing and communicating our plan
• Build relationships with leaders and partners across the organization to influence and align actions
• Support the development of long-term vision and direction
• Support the creation and communication of a clear vision for the organization’s future growth and success
• Conduct internal consulting projects to identify and frame strategic opportunities and issues faced by the organization
• Draft project proposals, design work plans, and conduct or oversee key pieces of analysis to deliver strategic insights and recommendations
• Create compelling storylines that clearly articulate findings, insights, and recommendations
• Influence and drive stakeholder alignment and execution
• Monitor and assess external trends through industry and competitive research
• Support the development and communication of the organization’s plan and align strategy with stakeholders
• Mentor and develop teammates and support the effective identification, measurement, monitoring, and control of risks

Senior Strategy Consultant

• Support internal consulting projects: Understand the strategic opportunities and issues faced by the organization.
• Design workplans, conduct targeted research, and collect data from various internal and external sources.
• Perform high-impact analysis, aiding in evaluating and designing business solutions.
• Support the creation of compelling storylines that clearly articulate findings, insights, and recommendations.
• Monitor and assess external trends: Conduct industry and competitive research to identify potential strategic opportunities and threats.
• Communicate insights and support the development of recommendations to leadership.
• Support strategic and operational planning: Support the development and communication of the organization’s plan.
• Assist with strategy communication and alignment: Contribute to communicating the organization’s strategy to senior management, employees, and other stakeholders to ensure that all levels of the organization are aligned with and working towards the same goals.
• Work collaboratively with broader strategy team to support the design, development, and facilitation of strategy offsites.
• Monitor and report on progress: Assist with monitoring the progress of the organization’s strategic initiatives and reporting on results to senior management and other stakeholders.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Strategy Consultant – Mid-level

Program Manager

• leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals
• responsible for developing multi-year business plans
• works with program sponsors and cross-functional teams to evaluate, plan and develop scope
• prepares reports that provide stakeholders and management with status updates
• ensures all team members understand how to work together and coordinates their efforts
• assists in the development of performance metrics, dashboards and management tools
• directs analyses, root cause identification and development of key work products
• identifies potential new program opportunities
• negotiates agreements, settles disputes equitably and diffuses high tension situations
• mentors Program Managers in identifying benefits and defining alternatives

Program Manager Lead – Member Protection

• Guides development and coordination of CoSA strategy
• Works with CoSA executive management to establish strategic framework to enable short and long-term business goals and objectives
• Identifies and implements specific processes to manage the business strategic and operational planning process
• Maintains and aligns business process and frameworks to USAA enterprise strategy process and framework
• Builds and maintains CoSA specific strategic and operational roadmaps to ensure deliverables are met (current and future)
• Supports integration of change management plans and strategies for large, complex business specific initiatives that align with change management practices
• Performs primary and secondary research and makes recommendations based on emerging trends, competitive threats, business process improvement, and opportunities
• Guides team members as they perform research and analysis
• Supports CoSA executive leadership with the design and coordination of the annual strategic planning and operational planning processes
• Assembles key participants and guides and facilitates cross-functional teams in the strategy development and implementation of business solutions
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.