Senior Instructional Designer – Property Claims

USAA

. partner with business leaders and Learning Performance Consultants to gather and validate learning requirements .

Posted 5/20/2026full-timeSan Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United StatesSenior💰 $85,040 - $157,820 per yearWebsite

About the role

Key responsibilities & impact

partner with business leaders and Learning Performance Consultants to gather and validate learning requirements
performs analyses, designs, and develops learning curriculum to improve performance of USAA employees
assess the learning outcomes that need to be developed
understand the performance expectations and gaps
assists in deriving the appropriate learning solution
develops and implements strategic design initiatives and learning experiences that advance business goals
ensures alignment with L&D objectives, business strategy, and our USAA mission
collaborate with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals
completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines
develops tools and processes to measure effectiveness of curriculum solutions and learner performance
develops and maintains strong relationships with third-party vendors as main point of contact for content management
synthesizes analyses, identifies root causes, and provides recommendations that influence business solutions
serves as a mentor and coach to peers and team members for assigned area of responsibility

Requirements

What you’ll need

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years progressive work experience in complex instructional design projects to include advanced knowledge and application of instructional design methodologies and multi-media development tools.
Advanced skills in instructional design methodologies with the ability to successfully translate these methodologies to the team.
Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility.
Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment.
Advanced knowledge and experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designcurriculum developmentlearning outcomes assessmentproject managementmulti-media developmentroot cause analysislearning solution designperformance gap analysispeer revieweffectiveness measurement

Soft Skills

collaborationcommunicationorganizational skillsmentoringcoachingflexibilityanalytical thinkingrelationship buildingproblem solvingstakeholder engagement