FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Monitor and improve team performance through reporting and adherence to MSR metrics.
- Guide teams on claims processes and systems, including familiarity with Guidewire, Claims Center.
- Proactively identify opportunities to improve operational effectiveness, member experiences and processes.
- Create conditions for success by removing obstacles and leading change.
- Manage workload volumes, staffing, training needs, and implement appropriate solutions.
- Ongoing monitoring of work to ensure consistent execution of processes.
- Handle escalations and make decisions based on policy.
- Facilitate and guide employees through skill identification and developing for career progression.
- Support projects by serving as a subject matter expert.
- Hire, develop, and coach claims employees for results delivery.
Requirements
What you’ll need- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- Minimum 6 years’ progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
- Minimum 2 years’ direct team lead, supervisory or management experience.
- Experience using and interpreting data to make decisions.
- Demonstrated leadership, initiative, customer service and/or claims handling skills.
- Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.
Benefits
Comp & perks- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims handlingdata interpretationoperational effectivenessreportingMSR metricsworkload managementstaffingtrainingproblem-solvingdecision-making
Soft Skills
leadershipinitiativecustomer servicecoachingteam managementcommunicationchange managementemployee developmentperformance monitoringobstacle removal
Certifications
insurance adjuster license