Director, Digital Product Management – Bank Contact Center Tools

USAA

. Attracts, selects, and develops a Digital or Technology Product Management team .

Posted 5/16/2026full-timeSan Antonio • Colorado, Florida, North Carolina, Texas • 🇺🇸 United StatesLead💰 $143,320 - $273,930 per yearWebsite

About the role

Key responsibilities & impact

Attracts, selects, and develops a Digital or Technology Product Management team
Manages day to day activities of the Digital or Technology product management team
Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or vertical market
Sets new Digital or Technology product strategies and leads team to define product strategy for a product portfolio, product line or group
Oversees the development, analysis, and alignment of product strategy and roadmaps
Applies product management expertise in state-of-the-art digital and technology domains
Improves the business outcomes by injecting strategic and innovative thinking in product and service solutions
Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility
Collaborates with and influences senior leaders and other stakeholders to ensure successful product strategies and product/feature launches
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Requirements

What you’ll need

Bachelor's degree OR 4 years of related experience may be substituted in lieu of degree
8 years Digital/Technology Product Management experience, including experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience in the same fields
3 years of direct team lead or leading matrixed or cross-functional teams
Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams
Solid business acumen combined with strong technical and customer experience foundations
Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards
Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment
Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods
Ability to excel in a dynamic environment with shifting priorities and a high degree of independence
Demonstrated people management skills.

Benefits

Comp & perks

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Digital Product ManagementTechnology Product ManagementStrategy PlanningInnovationUser ExperienceProcess EngineeringAnalyticsResearch TestingAgileLean Product Development

Soft Skills

Strategic ThinkingEffective CommunicationLeadershipInfluencingTeam ManagementBusiness AcumenCustomer ExperienceAdaptabilityCollaborationProblem Solving