Transformation Manager – Member Value

USAA

. Put members first . Change an entire association . Drive the direction and outcome of major, complex and strategic cross-functional project initiatives . Analyze and apply master expertise of waterfall and/or agile

Posted 5/16/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $164,780 - $296,610 per yearWebsite

About the role

Key responsibilities & impact

Put members first
Change an entire association
Drive the direction and outcome of major, complex and strategic cross-functional project initiatives
Analyze and apply master expertise of waterfall and/or agile methodologies to lead the strategic development, operational planning, and budget management of business projects
Serve in a capacity of extension of the executive sponsor to deliver transformation projects with significant impact
Translate business strategy into an integrated program plan that influences and provides thoughtful leadership to individuals responsible for the end-to-end program life-cycle
Negotiate trade-offs, ensuring timely execution, and successful implementation
Deliver on strategic transformation effectiveness through proactive identification of highly complex issues resulting from unknown risks or misalignment of business goals
Ensure strategies are efficiently implemented in alignment with business goals
Manage systems design development, business requirements analysis and day to day processes utilizing agile/waterfall methodologies
Present information to key executive business leaders and Board of Director's stakeholders
Drive strategic outcomes through the successful execution of member or customer facing capabilities in a complex multi-channel, multi-product, integrated system environment

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree (14 years of experience in lieu of a degree)
10 years professional experience in leading consulting on complex strategic initiatives, process improvement, IT, or operations within a highly regulated environment of financial services
Deep technical experience and application of Waterfall and/or Agile methodologies within complex, multi-product, integrated systems environment
Mastery of project management consulting skills with extensive experience in system design and development from business requirements analysis through to day to day management
Extensive experience working with Third Parties and Vendors to include developing Statements of Work (SOW), and Request for Proposals (RFP)
Expert knowledge and application of laws and regulations that govern-third-party management
Extensive experience in the delivery of strategic change management, product development and delivery experience to include expertise in the program portfolio discipline
Recent experience translating complex business strategy and vision into an executable business process and technology plan and successfully delivering component
Experience collaborating with key stakeholders, influencing senior leader decisions and managing work to achieve strategic goals
Strong relationship management building skills with the ability to effectively collaborate, communicate and develop relationships across leadership to include senior level executives
Proven experience presenting to executive management including senior level executives
Expert in industry standard in the program portfolio discipline
Certification in Waterfall or Agile methodologies.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Waterfall methodologyAgile methodologyProject managementSystems designBusiness requirements analysisProcess improvementChange managementProduct developmentStrategic planningBudget management

Soft Skills

LeadershipRelationship managementCommunicationCollaborationNegotiationInfluencingStrategic thinkingProblem-solvingStakeholder managementPresentation skills

Certifications

Waterfall certificationAgile certification