USAA

IT Support

• Primarily serves as Auditor-in-Charge (AIC) and main point of contact for the business through Audit engagements.
• Leads and executes complex audit engagements throughout the audit lifecycle.
• Leads continuous monitoring and advisory activities, special reviews and investigations.
• Responsible for executing multiple areas of complex test work during audit activities.
• Executes audit documentation techniques including key risks and controls alignment to audit test objectives and conclusions and assigning appropriate issue severity.
• Manages day to day engagement-related efforts and assignments of Audit team members with varying degrees of expertise and experience when conducting engagements as the Auditor-in-Charge (AIC).
• Develops and independently updates risk & control matrix at the engagement level for each engagement.
• Develops and verifies accuracy of content within audit reports and conducts continuous monitoring activity documentation.
• Reviews work of team members; providing feedback/questions and completes audit team end of engagement evaluations when applicable.
• Ensures engagements are completed objectively, professionally, and in accordance with corporate and industry audit standards.
• Makes recommendations for severity ratings to Senior Audit Manager (SAM)/Director.
• May communicate with regulators.
• Utilizes and provides guidance to team members on the use of audit business systems, applications, and/or audit tools to create queries and ad hoc reports.
• Reviews, analyzes, and interprets data collected from multiple sources to ensure valid conclusions from audit testing are drawn.
• Identifies control weaknesses and opportunities for improvement in the current operating environment and provides recommendations for corrective action; drafts the related audit issues and audit reports with oversight from audit leadership for issuance to respective client leadership and coordinates and/or conducts follow-up activities.
• Leads team audit activities and provides feedback on planning and scoping, and review of risk assessment and testing that demonstrates critical thinking ability.
• Builds and develops relationships both internally within Audit Services and externally with clients and control partners to help drive strategic objectives with the business and effectively challenges business action plans.
• Communicates effectively with the business/clients and delivers risk-based and difficult messages regarding issues and control weaknesses to ensure proper risk assurance coverage.
• Provides day to day coaching guidance and on the job training to team members to ensure development, quality and timely audit engagement deliverables.
• Provides information from audit results and insight to assists Audit Leadership in the updating of risk profiles and risk assessments related to the engagement.

Audit Manager – Member Value, Marketing, Communications

Strategy

• Attract, select, and develop a digital or technology product management team
• Manage day-to-day activities of the digital or technology product management team
• Responsible for end-to-end technology and digital product management activities for a product portfolio or product line
• Set new digital or technology product strategies and lead team to define product strategy
• Apply product management expertise in digital and technology domains
• Improve business outcomes by injecting strategic and innovative thinking
• Guide teams in implementing data-driven methodologies across multiple channels to optimize user experiences
• Collaborate with and influence senior leaders and stakeholders to ensure successful product strategies

Director, Strategic Development

Financial Planning and Analysis

• Develops financial forecasts/plans for a large and moderately complex to complex business area or expense category
• Develops and implements forecasting/planning process, and model improvement initiatives
• Independently prepares recurring or ad hoc financial reports and analysis or cost benefit analysis to support and provide insights for internal and external management decision-making
• Delivers moderately complex to complex financial research and value-added business decision support and recommends or implements solutions to key financial and operational opportunities
• Responsible for product assignments, product pricing, product profitability and ad hoc analysis
• Acts as a valued business partner by providing informed, proactive analysis and business insights to enable effective decision-making and efficient resource utilization
• Acquires and applies intermediate knowledge of the business, its products and processes to resolve issues and navigate obstacles to deliver work product
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Financial Analyst I – FP&A

• Leads Executive council member(s) and/or senior executives in the development of short and long-term strategic business goals and vision, encourage high-level strategic thinking, and support development of business-unit and functional strategies
• Facilitates, influences, collaborates and establishes accountability across senior leadership for strategic direction, planning and action
• Accountable for the development, execution, and maintenance to the policies, standards and procedures as it relates to the USAA strategy framework
• Oversees critical risks associated with their business objectives and activities to ensure they adhere to and support Enterprise Risk Management Framework
• Matures and facilitates the strategy management process in alignment with business unit Strategy to drive a robust capability in strategy formulation, strategy management, performance management processes and deliverables in coordination with 1st and 2nd line
• Responsible for the identification and oversight of the required planning budget for the organization to include financial management and adherence and tracking against the approved budget
• Conducts business strategy reviews to set the business unit growth strategy and assesses progress of strategy achievement
• Oversees a team of employees responsible for supporting the development and communication of business plans; drives accountability and provides guidance to team members through performance management and development
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Business Strategy and Planning – Impact & Innovation

Data Scientist

• Responsible for development and implementation of quantitative solutions that improve USAA’s ability to detect and prevent identity theft, account takeover, and first party/synthetic fraud.
• Develop and continuously update internal identity theft and authentication models to mitigate fraud losses and negative member experience from fraud application, synthetic fraud and account takeover attempts.
• Closely partner with Strategies team, Director of Fraud Identity Analytics and Director of Fraud Model Management and Model Users on model builds and priorities.
• Partner with Technology and other key collaborators to deploy a Financial Crimes graph database strategy, including vendor selection, business requirements, data needs, and clear use cases spanning financial crimes.
• Deploy graph databases and graph techniques to identify criminal networks engaging in fraud, scams, disputes/claims and AML and deliver highly significant benefits.
• Generate and prioritize fraud-dense rings to mitigate losses and improve Member experience.
• Identify and work with technology to integrate new data sources for models and graphs to augment predictive power and improve business performance.
• Exports insights to decision systems to enable better fraud targeting and model development efforts.
• Drives continuous innovation in modeling efforts including advanced techniques like graph neural networks.
• Collaborate with the broader analytics community to share standard methodologies and techniques.

Senior Graph Data Scientist – Identity Analytics

Analyst

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Continuously refines hypotheses and identifies business questions to explore further
• Facilitates the integration of the analytic strategy and business strategy
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions
• May provide guidance and on-the-job training to team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Business Strategy Analyst – DAMT

• Lead in facilitating business requirements by means of design, workflow analyses and facilitated discussions with end users
• Develops and defines business scope for enhancement projects, independently builds and/or deploys highly complex business rules/configuration changes to all test/prod environments
• Designs and maintains rules and transformations for tools supported and being primary resource for system changes and project work related to systems supported, designing impacts and enhancement assessments of changes
• Configures and manages application to facilitate business user needs, designing reporting, support issue and root cause and work directly with IT to resolve
• Analyzes and designs complex specifications for team member execution
• Acts as a liaison and influences the development and support teams in aligning projects to release environments and resolving conflicts

Business Rules Analyst – Lead

Actuary

• Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed.
• Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product.
• Leads special actuarial projects, such as the development of new methodologies or reporting tools.
• Trains new team members on the theory and mechanics of relevant actuarial methodologies.
• Apply deep understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems.
• Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk.
• Represents Actuary in cross-functional efforts.
• Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Actuary – Auto and Property Modeling

Director

• Leads, facilitates and/or collaborates with cross functional teams and vendors in support of end-to-end research project(s)
• Directs research projects that are without a clear or standard path
• Collaborates with cross-functions teams to identify and define the underlying business issue
• Facilitates development, design, analysis, and execution of the project
• Applies an expert level of knowledge in conducting research using the appropriate methodology
• Formulates findings into business strategies, advises senior management on issues and presents findings to various levels of leadership
• Researches and identifies industry best practices and trends to increase effectiveness

Military Insights Director

Account Manager

• Develops, manages, grows, and nurtures relationships between USAA and external strategic suppliers
• Onboards and provides operational support of strategic partner relationships
• Identifies opportunities for growth and builds strong relationships with key strategic partners
• Monitors strategic account partners satisfaction
• Applies data-driven insights to influence strategies to drive the achievement of business goals
• Responsible for timely and appropriate resolution of escalations from strategic supplier partners
• Partners with teams to work with research, analytics, finance, and staff area leaders
• Validates and codes moderate size and complexity invoices, ensuring accuracy and budget adherence
• Identifies opportunities to document and facilitate improvements to processes
• Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities for operational efficiencies
• Serves as a peer mentor and on-the-job trainer for other team members
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Senior Strategic Account Relationship Manager – Auto Claims Supplier Optimization

• Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy.
• Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to various levels of management.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply.
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy.
• Provides subject matter expertise in operationalizing recommendations.
• Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data).
• Identifies opportunities to continue to learn in the data and analytics space, whether informal (e.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (e.g.Certifications or advanced coursework).
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Decision Science Analyst – Bank Disputes

• Gathers, interprets, and manipulates structured and unstructured data to enable advanced analytical solutions for the business
• Develops scalable, automated solutions using machine learning, simulation, and optimization to deliver business insights and business value
• Selects the appropriate modeling technique and/or technology with consideration to data limitations, application, and business needs
• Develops and deploys models within the Model Development Control (MDC) and Model Risk Management (MRM) framework
• Composes, and assists peers with composing, technical documents for knowledge persistence, risk management, and technical review audiences
• Assesses business needs to propose/recommend analytical and modeling projects to add business value
• Works with business and analytics leaders to prioritize analytics and modeling problems/research efforts
• Builds and maintains a robust library of reusable, production-quality algorithms and supporting code, to ensure model development and research efforts are transparent and based on the highest quality data
• Translate complex business request(s) into specific analytical questions, executes on the analysis and/or modeling, and then communicates outcomes to non-technical business colleagues with focus on business action and recommendations
• Manages project milestones, risks, and impediments
• Escalates potential issues that could limit project success or implementation
• Develops best practices for engaging with Data Engineering and IT to deploy production-ready analytical assets consistent with modeling best practices and model risk management standards
• Maintains expertise and awareness of cutting-edge techniques
• Actively seeks opportunities and materials to learn new techniques, technologies, and methodologies
• Serves as a mentor to junior data scientists in modeling, analytics, and computer science tasks
• Participates in internal communities that drive the maintenance and transformation of data science technologies and culture
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Data Scientist – Auto & Property Modeling

Engineer

• Design, develop, code, and test technical solutions.
• Write code to deliver features, and improvements, on a regular basis.
• Investigates and resolve technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Oracle Cloud Apps Engineer – Intermediate Level

• Provides decision support through quantitative analysis, data synthesis, and problem solving.
• Supports near-term DAMT execution while building the skills to design and operationalize a scalable data-to-model-to-pricing implementation system.
• The essence of work involves gathering, manipulating, and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models, and other relevant information to draw conclusions and make recommendations resulting in implementable strategies.
• Leverages intermediate business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies.
• Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy.
• Applies scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change.
• Translates recommendation into communication materials to effectively present to colleagues for peer review and senior/lead analysts.
• Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences.
• Supports identifying and gathering the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA).
• Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements.
• Adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions.
• Delivers analysis/findings in a manner that conveys understanding, influences up to mid level management, garners support for recommendations, drives business decisions, and influences business strategy.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Intermediate Decision Science Analyst – DAMT

Risk

• Direct staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
• Advise senior management and influences process change.
• Build and manage a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
• Manage consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
• Partner with key stakeholders in the business and oversees the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
• Review, communicate and recommend the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
• Provide counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
• Educate risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.
• Direct analysis and data mining initiatives that identify, validate, and manage emerging Risk exposures, as necessary.
• Assist in the early identification of risk trends by establishing and monitoring key performance and Risk indicators.
• Oversee the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.