USAA

Business Intelligence Developer

• Leads and participates in gathering complex and often unique business requirements by partnering with customers to define the business problem and data needs.
• Utilizes an advanced understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection.
• Strategically partners and works with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts.
• Includes collaborating on the design and implementation of technical standards and governance practices.
• Applies data visualization best practices - often selecting the right data ‘tool for the job’ to identify and interpret trends or patterns while following standard Enterprise branding.
• Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis).
• Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value.
• Provides system thinking to influence relevant data, information, and application architecture decisions.
• May serve as an Agile champion who is responsible for the methodology, execution, and team education on best practices.
• May provide internal team leadership by providing guidance on business intelligence tools, techniques and processes.
• Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Business Intelligence Analyst

Analyst

• Define and implement instrumentation for end-to-end member experience analytics
• Design how member interactions are captured across channels
• Transform data into actionable insights via visualization and reporting
• Collaborate with business leaders to understand business questions
• Define key performance indicators (KPIs) and the precise data requirements necessary to measure them effectively
• Shape member experience with data-driven insights
• Prepare materials that communicate the significance of strategic insights to senior leaders and stakeholders

Business Strategy Analyst – Mid Level – Member Experience Analytics

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy
• Continuously refines hypotheses and identifies business questions to explore further
• Facilitates the integration of the analytic strategy and business strategy
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience
• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results
• Translates findings into insights for strategy management and execution
• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions
• May provide guidance and on-the-job training to team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Senior Business Strategy Analyst – Member Experience Analytics

Business Analyst

• Identify opportunities to leverage untapped data sources through collaboration across the enterprise
• Design and implements solutions to solve unanswered business questions and anticipates future business questions
• Influence and develops innovative solutions with significant impact to support organizational goals
• Lead the implementation of departmental process improvements and advise Senior Management on issues
• Serve as a primary resource for cross functional team members on escalated issues of a unique nature
• Lead and influence projects related to actuarial solutions including automation, IT projects, or product development initiatives
• Oversee requirement development through testing and implementation
• Research and communicates benefits of the proposed solutions to Senior Management
• Monitor regulatory compliance and internal controls of processes and procedures and develops processes to comply with new or changing regulation
• Work with business partners to understand key regulatory implications that impact processes
• Translate complex actuarial business challenges and proposed solutions to senior management
• Make business solution proposals and communicates to influence the recommendation to business partners and senior management in a clear, concise, logical and organized manner
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Life Actuarial Solutions Analyst

Financial Planning and Analysis

• Develops finance team strategy to achieve business goals and objectives
• Promotes the development of effective team relationships and functions in various capacities as required to ensure the success of team efforts
• Frequently interacts with senior management and peers on finance and accounting matters requiring internal or cross company coordination
• Serves as a consultant to senior leadership in long-range planning and influences business decision making
• Consistently interacts with senior leadership as a trusted advisor on financial issues
• Makes recommendations to solve short-term decisions, as well as strategic financial business problems
• Assists in developing the financial strategy for supported operating companies
• Identifies problems and critical issues impacting financial operations and implements appropriate responses to meet business challenges
• Maintains familiarity with financial oversight and controls in a highly regulated environment
• Leads the development, coordination, and facilitation of identifying and communicating business technology requirements
• Assumes leadership responsibility on select projects
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Finance

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions
• Leads integration of the analytic strategy and business strategy
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy
• Continuously refines hypotheses and identifies business questions to explore further
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills
• Serves as a team lead and provides guidance and on-the-job training to team members
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Lead Business Strategy Analyst – Customer 360

DevOps Engineer

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams.
• Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program.
• Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, define and document relevant business processes, gaining an advanced understanding of the needs, measures, and risks & controls for the improvement area.
• Prepares the business for the change and provides tactics and metrics for benefits, adoption, and risk.
• Leverages existing change management routines, as needed.
• Works with different technologies, internal and external to have oversight of development, testing and controls.
• Applies advanced knowledge in the business development/execution discipline, regularly seeking out opportunities to enhance, improve and advance the function.
• Coaches and mentors other Product Owners.
• Demonstrates advanced knowledge in multiple business or system domains and capable of leading development across multiple teams at the project or program level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Senior Development Product Owner – Finance Model DevOps, Analytics

Data Analyst

• Leads and collaborates on the strategic, tactical, operational, and financial responsibilities associated with CoSA data storage, data preparation, data exploration, information governance, analytics and information delivery
• Oversees and coordinates the strategy of subfunctions in the establishment and execution on the delivery of information and analytics platforms and solutions to the business’ key stakeholders and cross-CoSA partners
• Responsible for successful end to end process of information management, analytics and delivery
• Ensures industry trends and best practices are evaluated and integrated into current process, technology, and development of strategic plans
• Provides thought leadership and system thinking to influence relevant data, information, and application architecture decisions
• Leads data reporting to identify reporting opportunities, analytics, and complex projects that includes retirement of reports and promotion of advanced self service capabilities
• Provides input on strategic insights to senior leaders and key stakeholders that contribute to functional objectives
• Understands the business direction, environment, and strategies, to set the analytic direction and creates strategy to execute the approach that will influence business and drive change
• Influences and oversees innovation, provides direction on work prioritization, manages capacity, assists with problem resolution
• Oversees the Information delivery experience and risks to ensure teams maintain understanding of business processes, supporting data and applications and presentation of findings and recommendations
• Identifies and pursues opportunities to utilize advanced data a delivery and business solutions techniques to optimize their contribution to resolving business issues
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Director, Business and Data Analytics

Director

• develop and own the roadmap and guide team through successful execution
• provide technical leadership in planning, design, development, testing, implementation, or maintenance
• build and coordinate a team of employees
• accountable for identification, research, and analysis of end-to-end business, processes, and technology support opportunities
• develop and coordinate metrics for technology support capabilities and processes
• create a multi-year plan to operationalize a technology support strategy
• lead all aspects of the availability management of technology solutions
• build successful partner relationships with other IT and business leaders

Director, IT-Ventures and Innovation

• Leads a high‑performing team focused on identifying, securing, and scaling partnerships that expand USAA’s new distribution channels
• Owns the full front‑end partnership lifecycle: developing a disciplined pipeline, building and prioritizing opportunity maps, engaging and advancing prospects through each stage of the funnel
• Manages contracts negotiations and executions, and oversees all pre‑onboarding activities
• Ensures a seamless transition to onboarding and partnership management teams while remaining engaged for hypercare support, quarterly business reviews, and acting on future growth opportunities.
• Builds and maintains ongoing relationships between the company, strategic partners, and customers
• Provides business opportunity analysis, assesses potential markets, and develops projects for use in new marketing initiatives
• Anticipates opportunities and potential solutions and leads the team through the problem resolution process.
• Responsible for developing internal processes and policies to support future growth opportunities to provide USAA services in communities where USAA does or does not have a physical presence.
• Influences the strategic activities/direction across the team that leads to increased business development.

Director, Business Partnership Development – Expanded Distribution, Home/Auto Ecosystems

• Leads discussions with key stakeholders to communicate information learned from analyses, provide input into line of business strategy development, and drive and influence business decisions.
• Leads integration of the analytic strategy and business strategy.
• Oversees efforts to identify key business assumptions and hypotheses around line of business strategy.
• Continuously refines hypotheses and identifies business questions to explore further.
• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience and provides support to lower levels towards this effort.
• Collaborates with key stakeholders to evaluate and uncover complex or critical strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
• Applies expert analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.
• Effectively influences and drives strategic agreement utilizing subject matter expertise and interpersonal and negotiation skills.
• Serves as a team lead and provides guidance and on-the-job training to team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Business Strategy Analyst Lead – Member Experience Analytics

Product Manager

• support the achievement of property and casualty (P&C) insurance profit and growth targets in assigned state(s)
• assist in development of strategic vision and tactical plans which profitably expand USAA's product line market share
• focus on state-specific competitive and financial KPIs to anticipate and react to potential trends
• identify opportunities to make regional impacts across P&C, which drive best practices and innovation across the organization
• develop analytical insights and analyze state-specific P&L and marketing strategy and the impact of marketing investments
• answer financial and customer-related questions from key stakeholders using multiple data sources including SAS, SQL, Tableau, R, etc.
• collaborate with internal stakeholders to develop insights to execute on multi-year state strategy.
• engage with external regulators to bring strategic actions to market.
• analyze data with internal stakeholders, such as pricing, UW, and claims, to identify growth opportunities and present key learnings.
• build reports using data tools to monitor business performance and communicate results.
• identify emerging themes, internal and external trends to improve performance and minimize risk.
• assist with the evaluation of product performance metrics and competitor actions to help facilitate decision making at regional/countrywide level.
• partner with Government & Industry Relations, Attorney, and Compliance Advisor to manage relationships with local regulatory agencies and industry organizations.
• serve as a resource to team members by providing guidance and training on processes and procedures in support of product line initiatives.

P&C Product Management Manager – Personal Lines State Management

Artificial Intelligence

• Drive demand and value as a strategic bridge between businesses and technical AI delivery
• Conduct discovery workshops to identify opportunities for AI-driven automation
• Own the Association AI Roadmap, prioritize initiatives based on strategic value and ROI
• Collaborate with stakeholders to create business cases and track value realization
• Build and lead a team of professionals through recruiting, development, retention, coaching and support

Vice President, Applied AI and Enablement

Compliance

• Conducts reviews of laws and regulations for business impact and conveys requirements for awareness and action
• Performs compliance risk management activities in accordance with enterprise compliance standards
• Provides compliance input on business action plans, projects or operational requests
• Captures information, analyzes data trends, identifies root cause(s), and provides information to the business or project teams
• Ensures documents, projects, processes or product initiatives align with regulatory requirements and enterprise policy
• Identifies outstanding compliance issues and coordinates accurate implementation of business requirements
• Participates in compliance risk management activities in accordance with enterprise compliance policies and procedures
• Serves as a resource to team members on raised issues of a routine nature

Compliance Analyst I – P&C Compliance

Account Manager

• Develops, manages, grows, and nurtures relationships between USAA and external strategic suppliers
• Onboards and provides operational support for strategic partner relationships
• Identifies opportunities for growth and builds strong relationships with key strategic partners including internal affiliates
• Effectively initiates and manages supplier relationships with strategic supplier partners and internal business team members
• Monitors strategic account partners satisfaction and applies data-driven insights to influence strategies to drive the achievement of business goals
• Responsible for timely and appropriate resolution of escalations from strategic supplier partners
• Partners with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts
• Validates and codes moderate size and complexity invoices, requiring research to ensure accuracy and budget adherence