Military Insights Director

USAA

Military Insights Director at USAA leading member insights and large-scale research projects. Collaborating with cross-functional teams to develop strategies and present findings to management.

Posted 4/14/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesLead💰 $127,310 - $243,340 per yearWebsite

About the role

Key responsibilities & impact

Leads, facilitates and/or collaborates with cross functional teams and vendors in support of end-to-end research project(s)
Directs research projects that are without a clear or standard path
Collaborates with cross-functions teams to identify and define the underlying business issue
Facilitates development, design, analysis, and execution of the project
Applies an expert level of knowledge in conducting research using the appropriate methodology
Formulates findings into business strategies, advises senior management on issues and presents findings to various levels of leadership
Researches and identifies industry best practices and trends to increase effectiveness

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
8 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight; OR Advanced Degree, 6 years of experience in member/customer focused market research, marketing, or consulting experience to include quantitative analytics and insight
Project/process management experience
Demonstrated leadership experience to include leading large project efforts
Subject-matter-expert knowledge of qualitative or quantitative research methodologies, relevant research tools, and knowledge of relevant industry data sources
Extensive experience conducting research using appropriate methodology
Subject-matter-expert knowledge of Microsoft Office tools

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative analyticsqualitative research methodologiesproject managementprocess managementbusiness strategy formulationdata analysisresearch methodology

Soft Skills

leadershipcollaborationcommunicationfacilitationadvising