Senior Strategic Account Relationship Manager – Auto Claims Supplier Optimization
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona • Texas • United States
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Salary
💰 $103,450 - $186,210 per year
Job Level
About the role
- Develops, manages, grows, and nurtures relationships between USAA and external strategic suppliers
- Onboards and provides operational support of strategic partner relationships
- Identifies opportunities for growth and builds strong relationships with key strategic partners
- Monitors strategic account partners satisfaction
- Applies data-driven insights to influence strategies to drive the achievement of business goals
- Responsible for timely and appropriate resolution of escalations from strategic supplier partners
- Partners with teams to work with research, analytics, finance, and staff area leaders
- Validates and codes moderate size and complexity invoices, ensuring accuracy and budget adherence
- Identifies opportunities to document and facilitate improvements to processes
- Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities for operational efficiencies
- Serves as a peer mentor and on-the-job trainer for other team members
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of experience in supplier relationship management, including supplier governance, procurement and/or supply chain management experience
- Advanced knowledge and experience with applicable industry and products for the assigned functional area
- Advanced data analysis skills
- Accountability for complex tasks and/or projects required
- Demonstrated experience prioritizing and managing complex tasks and/or projects
- Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels
- Strong issue resolution and follow-up skills
- Strong executive-level communication and interpersonal skills
- Advanced level of business acumen in the areas of business operations, industry practices, regulatory requirements, and emerging trends required
- Travel may be required.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysissupplier relationship managementsupplier governanceprocurementsupply chain managementinvoice validationprocess improvementproject managementbusiness operationsregulatory requirements
Soft Skills
relationship managementinfluence decisionsissue resolutionfollow-up skillsexecutive-level communicationinterpersonal skillsaccountabilityprioritizationmentoringteam collaboration
Certifications
Bachelor's degree