Senior Strategic Account Relationship Manager – Auto Claims Supplier Optimization

USAA

Strategic Account Relationship Manager developing and managing relationships between USAA and strategic suppliers. Driving operational efficiencies and ensuring supplier satisfaction in auto claims management.

Posted 4/14/2026full-timeSan Antonio • Arizona, Texas • 🇺🇸 United StatesSenior💰 $103,450 - $186,210 per yearWebsite

About the role

Key responsibilities & impact

Develops, manages, grows, and nurtures relationships between USAA and external strategic suppliers
Onboards and provides operational support of strategic partner relationships
Identifies opportunities for growth and builds strong relationships with key strategic partners
Monitors strategic account partners satisfaction
Applies data-driven insights to influence strategies to drive the achievement of business goals
Responsible for timely and appropriate resolution of escalations from strategic supplier partners
Partners with teams to work with research, analytics, finance, and staff area leaders
Validates and codes moderate size and complexity invoices, ensuring accuracy and budget adherence
Identifies opportunities to document and facilitate improvements to processes
Conducts periodic meetings with strategic account personnel to foster relationships and uncover opportunities for operational efficiencies
Serves as a peer mentor and on-the-job trainer for other team members
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Requirements

What you’ll need

Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
6 years of experience in supplier relationship management, including supplier governance, procurement and/or supply chain management experience
Advanced knowledge and experience with applicable industry and products for the assigned functional area
Advanced data analysis skills
Accountability for complex tasks and/or projects required
Demonstrated experience prioritizing and managing complex tasks and/or projects
Strong relationship management skills with demonstrated ability to influence decisions at senior leadership levels
Strong issue resolution and follow-up skills
Strong executive-level communication and interpersonal skills
Advanced level of business acumen in the areas of business operations, industry practices, regulatory requirements, and emerging trends required
Travel may be required.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysissupplier relationship managementsupplier governanceprocurementsupply chain managementinvoice validationprocess improvementproject managementbusiness operationsregulatory requirements

Soft Skills

relationship managementinfluence decisionsissue resolutionfollow-up skillsexecutive-level communicationinterpersonal skillsaccountabilityprioritizationmentoringteam collaboration

Certifications

Bachelor's degree